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Poole Alcock LLP

4.9 | 92 Reviews 92 Reviews | Company & Commercial
4,996 Total Company Reviews info icon Company & Commercial | info icon 4,996 Total Company Reviews Company & Commercial | info icon 4,996 Total Company Reviews

Wellington House, East Road, Cambridge, Cambridgeshire, CB1 1BH

Accepting new clients

Wellington House, East Road, Cambridge, Cambridgeshire, CB1 1BH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005738

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Wellington House, East Road, Cambridge, Cambridgeshire, CB1 1BH

Reviews

4.9 /5 92 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Roy Hughes

Roy Hughes

Verified
Housing & Property

Sale Transaction

Very happy with the sale transaction, it has been handled super efficiently and would recommend the firm to others.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Roy. We’re delighted to hear your sale was handled efficiently and truly appreciate your recommendation.

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Anonymous

Verified
Housing & Property

Initial Contact with Solicitors

Megan was very helpful and polite and responded promptly to my inquiry and went through the process for the opening of the sale file.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are delighted that you have chosen Poole Alcock and have been happy with the prompt response to your enquiry. I will pass on your very kind words to Megan. Best wishes.

0
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kwakufa

Verified
Housing & Property

Telephone call concerning onboarding.

As part of a quote + collection of customer transaction scope, I had an email exchange and phone call with Duane L. This was all fine, quickly done and I have now assigned been assigned a legal team for my transaction.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Kwakufa. We’re glad to hear that your interactions with Duane were smooth and efficient. We’re pleased that you’ve now been assigned a legal team and look forward to supporting you through your transaction

0
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Sue English

Verified
Housing & Property

New Business

I spoke to Georgina on the telephone she was very professional,very helpful & very patient.She explained everything in simple terms& explained the way forward& the nect steps.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sue for taking the time to complete the questionnaire and give us a great 5 star review which we really appreciate. We are very happy that you have found Georgina to be professional, helpful and patient explaining everything in simple terms which always helps in these matters. We look forward to working with you. Very best wishes.

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Chris M

Verified
Housing & Property

Bright by name bright by nature

A pleasure to deal with. Competent, knowledgeable, amiable and, above all, bright...

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lovely feedback Chris, thank you. We appreciate you taking the time to give a great 5 star review and for completing the questionnaire. Kindest regards.

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Other Reviews

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Gareth Vaughan

Gareth

Whilst the process of selling in a chain was problematic, Poole Alcock (PA) have been steadfast in their approach. The communication with PA has been first class.

0
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Gareth Vaughan

Housing & Property

Gareth Vaughan

Whilst the process of selling in a chain was problematic, Poole Alcock (PA) have been steadfast in their approach. The communication with PA has been first class.

Solicitors tagged in
this review

0
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Emma Clark

Housing & Property

Emma Clark

From start to finish, Poole Alcock Team were professional. From the administration side, communication was prompt and clear and from the solicitor’s side - great knowledge, understanding and guidance throughout our whole process. I would recommend them to anyone.

0
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Dave

Housing & Property

Dave

Absolutely outstanding on both our sale and purchase. Communication and the talking through the process step by step and in a manor that was calm, unrushed and fully explained. We will use again without hesitation.

A representative from Poole Alcock LLP responded to this review

We appreciate your positive review and feedback, we are glad the team could make this process swift and calm for you, best wishes for the future.

0
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Paul Mason

Paul Mason

James Williams & his team at Poole Alcock, have been responsible for the last three property Sale/Purchases that I have made. On each occasion James has been extremely helpful, professional, polite & knowledgeable and has made, what could be a very stressful experience, alot easier to deal with. I do not expect to be going thro a property sale in the foreseeable future, but I would definitely recommend James and his team to anybody who is. Thank you James, Sophie and Lauren.

0
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Reviews

4.8 /5 4996 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Joanne Hawley

Joanne Hawley

Verified

New instruction

Second time I will have used Poole Alcock. Great, professional, speedy service.

Legal experts tagged in
this review

0
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Adrian

Verified

Introduction to Poole Alcock

A very good introduction to the company. Relevant online documents sent very quickly

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this review

0
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Mark Lambert

Verified
Housing & Property

Aldermore Remortgage - Very Good

The service from Chanel was very good, she was quick and professionally thorough.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

“Thank you for your kind words—I’ll be sure to pass your feedback on to Chanel.”

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Quick and Responsive

Very happy with the service Chanel provided. Nice Lady, quick and responsive

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Matthew thank you for your feedback. We’re delighted to hear that Chanel provided you with such efficient and responsive service.

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Katherine Evans

Verified
Housing & Property

Great service by Ellie

Really appreciated the communication levels and regular updates that were provided. Always felt up to date

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind feedback Katherine — it really means a lot! I’m glad the communication and updates helped you feel informed and up to date throughout. It was a pleasure to support you. 😊

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Other Reviews

Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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