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Poole Alcock LLP

4.9 | 128 Reviews 128 Reviews | Highways Act Claims
5,140 Total Company Reviews info icon Highways Act Claims | info icon 5,140 Total Company Reviews Highways Act Claims | info icon 5,140 Total Company Reviews

Wellington House, East Road, Cambridge, Cambridgeshire, CB1 1BH

Accepting new clients

Wellington House, East Road, Cambridge, Cambridgeshire, CB1 1BH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005738

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Wellington House, East Road, Cambridge, Cambridgeshire, CB1 1BH

Reviews

4.9 /5 128 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for specialist expertise across probate, conveyancing, wills, remortgages, employment and personal injury work, with clear, pragmatic and reliable legal advice. Fast turnaround, efficient case management and strong technical knowledge are repeatedly noted. Valued soft skills include clear communication, empathy, patience, attentiveness, professionalism and a friendly, approachable manner. Clients appreciate being kept regularly updated, feeling reassured during stressful matters, and staff who listen, explain plainly and act proactively to resolve issues.

swift response
clear advice
friendly staff
professional service
efficient process
regular updates
knowledgeable team
easy to understand
good communication
helpful guidance

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Straightforward and clear communication

The process for getting in contact was very straightforward. Communication has been very clear and advice given was pragmatic and to the point.

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anonymous

Verified
Employment

Straightforward and clear communication

The process for getting in contact was very straightforward. Communication has been very clear and advice given was pragmatic and to the point.

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Emma

Verified
Personal Injury

Wonderful experience

I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

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anonymous

Verified

Clear explanation and smooth process.

Clear explanation and smooth process. Would definitely recommend to friends and family

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that you found the process clear and smooth. It’s great to know you’d recommend us to friends and family—that means a lot to us. We truly appreciate you taking the time to share your experience 😊

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anonymous

Verified
Employment

Friendly and very helpful

Friendly and very helpful, explained the terminology simply. Will definitely recommend.

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Poole Alcock Review Administrator

We’re glad to hear that you found the service friendly and helpful, and that everything was explained clearly and simply. It’s wonderful to know you would recommend us—we truly appreciate your support.

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Other Reviews

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Danielle

Employment

Danielle

Cant fault the team, within an hour of me sending in a request I got a call and was booked in for a consultation for the next day. absolutely amazing service and great at explaining the legal terms in a way I could understand. Have managed to help me get the help I need and more. 100% recommend.

0
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Darren

Employment

Darren

I filled in the contact request form on the Poole Alcock website and within 2 hours I was called back and a zoom/meeting set up for 2 days later with a senior solicitor/ partner. I’d also been contacted by Kellie one of the team - senior support assistant for various things that needed to be in order so we could progress the case efficiently. I was really impressed and then during the meeting with Jamie I found him to be exceptionally professional providing sound advice, discussing various circumstances affecting my situation and recommending different paths for resolution. I’ve found the company to be really professional and very responsive and wouldn’t hesitate to contact them in future about other legal matters.

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Carol

Employment

Carol

I contacted Poole Alcock solicitors as I was in the middle of an employment dispute. I was extremely stressed and upset. From the very first telephone call, Jamie Riseley and his team made me feel fully supported and reassured. They have dealt with my case in a caring yet totally efficient manner for which I'm extremely grateful. I would highly recommend them to all.

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Christine

Personal Injury

Christine

Helpful advice and excellent service

1
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RS

RS Gaming

Great solicitors happy to help and always polite highly recommended

A representative from Poole Alcock LLP responded to this review

Thank you very much!

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Reviews

4.9 /5 5140 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for specialist expertise across probate, conveyancing, wills, remortgages, employment and personal injury work, with clear, pragmatic and reliable legal advice. Fast turnaround, efficient case management and strong technical knowledge are repeatedly noted. Valued soft skills include clear communication, empathy, patience, attentiveness, professionalism and a friendly, approachable manner. Clients appreciate being kept regularly updated, feeling reassured during stressful matters, and staff who listen, explain plainly and act proactively to resolve issues.

swift response
clear advice
friendly staff
professional service
efficient process
regular updates
knowledgeable team
easy to understand
good communication
helpful guidance

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Communication was top draw

Communication was top draw. Helped me to understand the process very clearly and was very understanding throughout.

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Louise J

Verified

Amazing experience!

Eve was exceptionally helpful and efficient dealing with my (fairly urgent) enquiry. A pleasure to talk to.

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anonymous

Verified
Employment

Would recommend

Jamie provided me with clear communication, and the work was promptly actioned. Would recommend.

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anonymous

Verified
Employment

Clear and supportive

Jamie was professional, helpful, clear, and he was supportive .

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anonymous

Verified
Employment

Good advice given

Explained really clearly, and very helpful. Great advice given.

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Other Reviews

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Rebecca Griffiths

Housing & Property

Rebecca Griffiths

Excellent and professional service provided throughout.

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Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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