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Poole Alcock LLP

5.0 | 25 Reviews 25 Reviews | Financings
5,060 Total Company Reviews info icon Financings | info icon 5,060 Total Company Reviews Financings | info icon 5,060 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 25 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Turnaround very quickly

Turnaround very quickly, everyone I spoke to has been very professional, especially Elinor. Really appreciate the support.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that everything was handled so quickly and professionally, and that you felt well supported throughout. It’s especially lovely to hear your kind words about Elinor—we’ll be sure to pass them on. We really appreciate you taking the time to share your experience.

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Jas

Verified
Employment

Proactive, clear and concise advice

Elinor was efficient, proactive, clear and concise. She is highly recommended.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Jas for your thoughtful feedback. I’m delighted to hear that Elinor’s efficiency, proactive support, and clear, concise communication stood out. Your high recommendation is truly appreciated.

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Sue English

Verified
Housing & Property

New Business

I spoke to Georgina on the telephone she was very professional,very helpful & very patient.She explained everything in simple terms& explained the way forward& the nect steps.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sue for taking the time to complete the questionnaire and give us a great 5 star review which we really appreciate. We are very happy that you have found Georgina to be professional, helpful and patient explaining everything in simple terms which always helps in these matters. We look forward to working with you. Very best wishes.

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Jill G

Verified
Family Law

Very clear

Excellent tailored advice by Tim Easy and clear general advice given

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this review

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Poole Alcock Review Administrator

Thank you Jill for leaving such a great 5 star review. We are delighted that Tim has been able to give you excellent tailored advice and that it was clear advice. Please do not hesitate to get in touch should you need any further help. Very best wishes.

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Vickesh

Employment

Elinor was very supportive and swift

Elinor was very supportive and informative during the review process and provided legal advice in Lehman’s terms. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Morning Vickesh thank you for completing the questionnaire and for the great 5 star review, we really appreciate the lovely feedback. We are delighted that Elinor has been able to help you in what I feel sure has been quite a difficult and stressful time. Do not hesitate to get in touch if we can help further. Very best wishes.

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Other Reviews

Profile image of Laugh

Laugh

Employment

Laugh

Re redundancy consultation. Very professional and efficient in dealings with employer making redundancies and end user. All files and forms completed accurately and clearly. Great at chasing down employer HR department when responses are delayed and/or slow. Recommended!

0
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Ian

Wills, Trusts & Probate

Ian

I wish to acknowledge & thank Mr Andrew Roberts for his attention to detail in our difficult & complex legal dealings with him. He listened carefully, contributed positively & clearly invested of himself way beyond an acceptable minimum basic corporate stance of fulfilling his contractual obligations to us. His time, patience, listening ear & deep understanding our concerns was a huge comfort to us. Andrew is an outstandingly professional individual with a pleasant manner & a sensitive touch & a credit to Poole & Alcock Solicitors. Highly recommended with absolute confidence Ian McG......... 09.09.3022

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A representative from Poole Alcock LLP responded to this review

Thank you so much Ian for this review! Your kind words have been passed on to Andrew and are very much appreciated.

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Angelo

Angelo

From start to finish extremely professional and responsive whilst being friendly and knowledgeable. I was anxious about having to use a solicitor but all of those doubts were expunged immediately. Highly recommend and will use again if I need any legal services

A representative from Poole Alcock LLP responded to this review

Thank you for this review. Hopefully we will be able to assist you again in the future!

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Graham

Graham

Very helpful clear advise

A representative from Poole Alcock LLP responded to this review

Thank you for this review Graham!

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Carl

Carl

Professional advise from a company which stands up for the client. I seriously recommend.

A representative from Poole Alcock LLP responded to this review

Thank you Carl for your kind words!

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Reviews

4.9 /5 5060 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very detailed advice

Jamie gave very detailed advice. Answered all of my questions.

Solicitors tagged in
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0
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anonymous

Verified
Employment

Very helpful

Jamie was very helpful and had great communication throughout .

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M.

Verified
Employment

Very professional and efficient solicitors

My experience with Poole Alcock LLP was great, extremely straight forward, efficient and professional. Very happy with them.

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Anonymous

Verified

Very friendly lady

Very nice lady,very helpful and professional.

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anonymous

Verified
Family Law

Positive experience

I was happy and would recommend Beth. Everything from my first engagement with Poole Alcock to my experience working with Beth and the team has all been positive.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind feedback – it truly means a lot. We’re delighted to hear that your experience with Poole Alcock has been so positive from the very beginning, and that Beth and the team were able to support you throughout. I’ll be sure to pass on your lovely comments to Beth. Your recommendation is greatly appreciated, and we’re here whenever you need us in the future.

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Other Reviews

Profile image of Chloe Harris

Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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