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Poole Alcock LLP

5.0 | 373 Reviews 373 Reviews | Harassment
5,060 Total Company Reviews info icon Harassment | info icon 5,060 Total Company Reviews Harassment | info icon 5,060 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
19% above
national average
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 373 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

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anonymous

Verified
Employment

Professional and appproachable

It was very quick to arrange a consultation. Professional and approachable.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback! We’re so pleased to hear that arranging your consultation was quick and that you found our team professional and approachable. That’s exactly the experience we strive to provide. We really appreciate you taking the time to share your thoughts 😊

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anonymous

Employment

Timely and reassuring.

Several circumstances led to time restraints and other issues which Poole Alcock LLP handled very well and professionally. Everything was made very easy to understand and communication was clear and prompt.

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Poole Alcock Review Administrator

Thank you so much for your kind feedback. We’re really pleased to hear that, despite the time constraints and other challenges, everything was handled well and professionally. It’s great to know that we were able to keep things clear, easy to understand, and communicate promptly throughout. We truly appreciate you taking the time to share your experience.

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anonymous

Verified
Employment

Professional service

Professional service. Jamie was knowledgeable, helpful, and gave good advice. Would recommend

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Poole Alcock Review Administrator

We’re delighted to hear that you found the service professional and that Jamie was able to provide knowledgeable and helpful advice. It’s great to know you would recommend us—we truly appreciate your support.

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Helen Anderton

Employment

Fantastic advice

I contacted Poole Alcock LLP following an employment issue. Elinor and the team responded promptly and gave clear and helpful advice in a difficult time.

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Poole Alcock Review Administrator

I’m pleased to hear that Elinor and the team were able to respond promptly and provide clear, helpful advice during a difficult time. Your comments are greatly appreciated.

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anonymous

Verified
Employment

Extremely professional and efficient

Extremely professional and efficient. Jamie was very knowledgeable - he understood my case well and gave great advice.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re pleased to hear that Jamie provided a professional and efficient service, and that his knowledge and understanding of your case enabled him to offer clear and helpful advice.

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Other Reviews

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Gareth Vaughan

Gareth

Whilst the process of selling in a chain was problematic, Poole Alcock (PA) have been steadfast in their approach. The communication with PA has been first class.

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Gareth Vaughan

Housing & Property

Gareth Vaughan

Whilst the process of selling in a chain was problematic, Poole Alcock (PA) have been steadfast in their approach. The communication with PA has been first class.

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Emma Clark

Housing & Property

Emma Clark

From start to finish, Poole Alcock Team were professional. From the administration side, communication was prompt and clear and from the solicitor’s side - great knowledge, understanding and guidance throughout our whole process. I would recommend them to anyone.

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Iain

Iain

I urgently required legal advice and was thoroughly impressed by the prompt and highly proficient response I received. The entire team was exceptionally receptive, courteous, and communicative. Their professionalism and efficiency in handling the matter exceeded my expectations and brought the issue to a swift and satisfactory resolution.

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David

David

Sophie Hancock provided clear, concise information in an extremely efficient manner. I would have no doubts in recommending her, due to the professionalism she has demonstrated.

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Reviews

4.9 /5 5060 Reviews
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Star rating
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very detailed advice

Jamie gave very detailed advice. Answered all of my questions.

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this review

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anonymous

Verified
Employment

Very helpful

Jamie was very helpful and had great communication throughout .

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0
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M.

Verified
Employment

Very professional and efficient solicitors

My experience with Poole Alcock LLP was great, extremely straight forward, efficient and professional. Very happy with them.

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Anonymous

Verified

Very friendly lady

Very nice lady,very helpful and professional.

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anonymous

Verified
Family Law

Positive experience

I was happy and would recommend Beth. Everything from my first engagement with Poole Alcock to my experience working with Beth and the team has all been positive.

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Poole Alcock Review Administrator

Thank you so much for your kind feedback – it truly means a lot. We’re delighted to hear that your experience with Poole Alcock has been so positive from the very beginning, and that Beth and the team were able to support you throughout. I’ll be sure to pass on your lovely comments to Beth. Your recommendation is greatly appreciated, and we’re here whenever you need us in the future.

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Other Reviews

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Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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this review

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Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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