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Poole Alcock LLP

5.0 | 43 Reviews 43 Reviews | Adjudication Law
5,109 Total Company Reviews info icon Adjudication Law | info icon 5,109 Total Company Reviews Adjudication Law | info icon 5,109 Total Company Reviews

Station Road, 1 Waterside, Harpenden, Hertfordshire, AL5 4US

Accepting new clients

Station Road, 1 Waterside, Harpenden, Hertfordshire, AL5 4US

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011005

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15 (Open)
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Station Road, 1 Waterside, Harpenden, Hertfordshire, AL5 4US

Reviews

5.0 /5 43 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.

calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Excellent Service

Legal process can be hard to understand - we had not done this before - you were very helpful. Using Trivanian was a great choice to assist us and making decision was very helpful. Very happy with the outcome.

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Poole Alcock Review Administrator

Thank you for your kind feedback. We’re so pleased to hear that we could make the process easier to understand and help you feel confident in your decisions. It was a pleasure assisting you, and we’re delighted that you’re happy with the outcome."

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Alex

Employment

Excellent prompt service

The solicitor I worked with at Poole Alcock LLP was very knowledgeable, easy to talk to and explained everything very clearly. The service was very quickly resolved as well and had a very satisfactory outcome

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Poole Alcock Review Administrator

We really appreciate you taking the time to leave us an excellent review. Thank you for sharing your positive experience with us Alex. We are delighted that Jamie has been able to assist you with this matter and it has been quickly resolved. with a satisfactory outcomer. Please get in touch if we can help with anything further. Best wishes.

1
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Beverley

Employment

Excellent and Efficient Settlement Agreement Support

found this solicitor after an online search to assist with a settlement agreement, and I’m very glad I did. They were efficient, professional, and took the time to explain the entire process and legal terms clearly, ensuring I understood every part of the agreement. Communication was prompt and straightforward, which made the whole experience smooth and stress-free. I would highly recommend their services to anyone needing legal advice on an employment settlement.

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Poole Alcock Review Administrator

Thank you so much Beverley for your excellent 5 star review, your comments have made our day. We are thrilled that Jamie and his team have been able to assist you with straightforward and prompt communication, explaining the entire process and legal terms clearly to ensure you felt that you fully understood the process. Knowing that you will highly recommend our service is very encouraging and your appreciation means a great deal. We hope that we will have an opportunity to work with you again. Kindest regards.

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Paul Jones

Verified
Consumer

Honest and transparent advice

Spoke to Dan about building dispute. It was very helpful to be laid out. The steps were clear and he gave honest and transparent advice.

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Poole Alcock Review Administrator

Many thanks Paul for the 5 star review and for taking the time to complete the questionnaire. We are very happy that Dan has been able to help you in this matter and really appreciate you sharing your positive feedback. Very best wishes.

1
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Bob

Verified
Employment

Redundancy Settlement

The process was fast, efficient and hassle-free, with an impressively high level of professionalism. Many thanks to Dan and his associates for a very transparent and smooth process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Bob for your positive review. We are very happy that your experience was so positive with Dan and his team and that we were able to help you in this matter. We look forward to working with you again in the future, very best wishes.

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Other Reviews

Profile image of Tahira

Tahira

Employment

Tahira

I sought Poole Alcock's services to assist me with a settlement agreement following the redundancy of my job. In the end, they helped me get a more favourable outcome than I originally would have! The entire thing was so smooth and humanising. I requested to be contacted via their website and, because of my own availability, wasn't able to follow up with them for about a week. They were patient with me and respectful of my time. Even better, they acted quickly and efficiently. As my own scheduling issues brought me closer to the deadline for when I needed to sign the agreement, they were able to work within the timeframe I needed. The solicitor I worked with, Emily was fab. She (and Kellie) replied quickly, were completely courteous, and straight to business. Everything was explained to me in plain english, and I was even given advice to make changes to the settlement agreement that turned out to make it even more favourable for me. This is an important point to make! Poole Alcock gave me very useful advice that allowed me to negotiate an agreement that was even more favourable to me than what my employer originally offered. This is the number one part of my experience as to why I cannot recommend them enough.

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David

David

Did an efficient speedy job in checking a settlement agreement for me which is exactly what I needed.

A representative from Poole Alcock LLP responded to this review

Thank you David!

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Reviews

4.9 /5 5109 Reviews
Filter your results
Star rating
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Clients say

What clients say about Poole Alcock LLP

The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.

calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive

ReviewSolicitors Review List

Profile image of Mark

Mark

Verified
Housing & Property

Sale of Property

I rang to organise the sale of a probate property and Lexie was extremely helpful and professional fully explaining what I needed to do and what to expect during the process. I was very pleased with the attention I received

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Anonymous

Verified

divorce

My first call to Pool Alcock, Lola was very understanding and assisted me with getting the right help/advice on moving forward

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anonymous

Verified
Employment

Clear advice

The robust and timely response to my request was greatly appreciated. Jamie was informed and clear in all the advice he gave to me.

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anonymous

Verified
Employment

Great Service

Very happy with the speed my matter has been dealt with. Great service

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anonymous

Verified
Employment

Simple and straightforward - I would thoroughly recommend

From start to finish they have been nothing but professional. Walked me through the process with clear advice and support. Very reassured, in what could have been, a very stressful process. Simple and straightforward - I would thoroughly recommend.

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Other Reviews

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Rebecca Griffiths

Rebecca Griffiths

Excellent and professional service provided throughout.

0
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Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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