Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 61 Reviews 61 Reviews | Company & Commercial
5,290 Total Company Reviews info icon Company & Commercial | info icon 5,290 Total Company Reviews Company & Commercial | info icon 5,290 Total Company Reviews

Station Road, 1 Waterside, Harpenden, Hertfordshire, AL5 4US

Accepting new clients

Station Road, 1 Waterside, Harpenden, Hertfordshire, AL5 4US

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011005

Visit website
Poole Alcock LLP |
Poole Alcock LLP gallery image 1
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 5

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Station Road, 1 Waterside, Harpenden, Hertfordshire, AL5 4US

Reviews

5.0 /5 61 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of Claire

Claire

Verified
Company & Commercial

Really quick turnaround

Really quick turnaround, everyone I spoke to was very helpful and informative advice given. Would recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you experienced such a quick turnaround Claire and found everyone you spoke to to be helpful and informative. Providing clear advice and excellent client service is always our goal, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and thank you for taking the time to share your experience.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Company & Commercial

Really great service

Jamie provided me with a really great service in my case

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your very kind comment we are delighted that Jamie has been able to help and provided you with a really great service. Please get in touch if we can help further.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Company & Commercial

Really smooth process...

This was a really smooth process, Jamie was friendly and efficient

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you found the process to be really smooth and Jamie was friendly and efficient. Best wishes.

0
Collected on: ReviewSolicitor collection source logo
Profile image of kwakufa

kwakufa

Verified
Housing & Property

Telephone call concerning onboarding.

As part of a quote + collection of customer transaction scope, I had an email exchange and phone call with Duane L. This was all fine, quickly done and I have now assigned been assigned a legal team for my transaction.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Kwakufa. We’re glad to hear that your interactions with Duane were smooth and efficient. We’re pleased that you’ve now been assigned a legal team and look forward to supporting you through your transaction

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Housing & Property

File was turned around quickly, Chanel went above and beyond on the file and allowed the process to run smoothly

Really happy with the experience, really quick, easy. Chanel went above and beyond with the expectations. Was amazing that it was one person dealing with the file as it ran smoothly. Would 100% recommend for future transactions. Thank you!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We really appreciate you taking the time to share your feedback and we are delighted that Chanel has gone above and beyond to ensure the process ran smoothly for you. We hope to work with you again and we are thrilled that you will 100% recommend us. Kindest regards.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Alicia

Alicia

Company & Commercial

Alicia

Very helpful and kind, got things done quickly and kept me updated on progress.

Reply by profile image of Jo Hughes

Jo Hughes

Hi Alicia. thank you for your great review and taking the time to leave us such lovely feedback its very much appreciated.

0
Collected on: Google collection source logo
Profile image of garry

garry

Company & Commercial

garry

Honest evaluation of our query, a warm welcome and even a smashing cup of coffee on our arrival Thank you

0
Collected on: Google collection source logo
Profile image of Debbie

Debbie

Company & Commercial

Debbie

Excellent service provided.

A representative from Poole Alcock LLP responded to this review

Thank you Debbie.

0
Collected on: Google collection source logo
Profile image of Felicity

Felicity

Company & Commercial

Felicity

Luke and Eve are incredibly responsive and very clear in their explanations. I would definitely recommend.

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you for taking the time to leave this review and rating Felicity!

0
Collected on: Google collection source logo
Profile image of Phil

Phil

Company & Commercial

Phil

Amazing service, knowledge and professionalism from Eve on a very tricky subject, great work, thank you very much.

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thanks Phil. I am pleased to hear that Eve was able to help with your case.

0
Collected on: Google collection source logo

Reviews

4.9 /5 5290 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Great feedback and support

Very quick turnaround to my emails. Great feedback and support throughout matter. Evidently detailed knowledge in employment law.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Employment

Excellent service

This was an excellent service and a very quick turn around

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Janice Dolman

Janice Dolman

Verified
Wills, Trusts & Probate

LPA & Wills

Easy to understand legal terms about sorting out LPA's and Wills with Selina who explained anything we needed, very polite and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Janice . We're delighted to hear that Selina made the process of arranging your LPAs and Wills straightforward and easy to understand. We pride ourselves on providing clear advice in a friendly and professional manner, and it's wonderful to know that Selina was able to answer all your questions and make you feel at ease throughout. We truly appreciate your recommendation.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mr & Mrs Shaw

Mr & Mrs Shaw

Verified
Wills, Trusts & Probate

Update Wills

We found our discussions with regards to our wills clear and professionally presented. We are pleased with the outcome. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that everything was explained clearly and professionally, and that you are both happy with the outcome. It was a pleasure assisting you.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Sally

Sally

Verified
Employment

Great advice and guidance

A conversation with Elinor made a situation more simplified, she gave me great advice and guidance. I felt so much better after speaking with her - thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Sally thank you for your kind feedback. We're pleased to hear that Elinor was able to simplify the situation and provide helpful advice and guidance. It's wonderful to know that you felt reassured after speaking with her. We'll be sure to pass on your thanks.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Lucy Kehoe

Lucy Kehoe

Housing & Property

Lucy Kehoe

Good experience, towards the end it got a little confusing as was dealing with multiple staff who weren't all aware of the whole story and so had to keep reclarifying the latest position but we got it over the line and i was really pleased.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased you were happy with the outcome Lucy. We appreciate your comments regarding communication towards the end of the process and will use them to help improve our service. Thank you for your patience, and we're glad we could assist.

0
Collected on: Estas collection source logo
Profile image of David Ball

David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
Collected on: Estas collection source logo
Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
Collected on: Google collection source logo
Profile image of Thomas Chitseko

Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

0
Collected on: Google collection source logo
Profile image of Sherwin Fernandes

Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

0
Collected on: Google collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear