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Poole Alcock LLP

4.3 | 22 Reviews 22 Reviews | Litigation
5,345 Total Company Reviews info icon Litigation | info icon 5,345 Total Company Reviews Litigation | info icon 5,345 Total Company Reviews

The Panorama, Park Street, Ashford, Kent, TN24 8DF

Accepting new clients

The Panorama, Park Street, Ashford, Kent, TN24 8DF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011012

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.3
Excellent
85%
Value for
Money
77%
Success
Rate
73%
Would
Recommend
Communication 4.3/5
Initial Impressions 4.8/5
Approachability 4.3/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.5/5
Value for money 4.3/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15 (Open)
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

The Panorama, Park Street, Ashford, Kent, TN24 8DF

Reviews

4.3 /5 22 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, employment and redundancy matters, family issues, and personal injury claims. They are valued for clear, jargon-free advice, strong legal knowledge, efficient turnaround, and proactive communication. Reviewers also highlight the team’s friendliness, approachability, empathy, patience, reassurance, and willingness to keep clients fully informed. Many describe the service as smooth, straightforward and stress-free, with staff taking time to understand individual needs and deliver practical support with professionalism.

Helpful service
Efficient turnaround
Professional advice
Clear explanations
Friendly manner
Responsive communication
Knowledgeable staff
Approachable team
Reassuring support
Kept informed

ReviewSolicitors Review List

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anonymous

Litigation

A Huge Relief After Two Years of Stress

“After carrying the burden of my legal matter for over two years, my first call with Sarah-Jane left me feeling genuinely relieved and far less stressed. She was professional, understanding, and took the time to really listen to my situation. Her outstanding knowledge of trustee disputes was immediately clear, and she was able to explain a range of possible solutions to my problem in a way that gave me confidence and reassurance. I came away from the conversation feeling supported, informed, and optimistic for the first time in a long while. I would highly recommend Sarah-Jane to anyone seeking knowledgeable and compassionate legal advice.”

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing such thoughtful feedback. We’re so pleased to hear that your first conversation with Sarah-Jane made such a positive difference after what has clearly been a long and challenging experience. It’s great to know that she was able to put you at ease, listen carefully, and support you in a professional and understanding way. Your comments mean a great deal, and we’ll be sure to pass them on to Sarah-Jane. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

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Anonymous

Verified
Consumer

Not just a great lawyer, but a really great person too...

I approached Dan Brooks at Poole Alcock for advice on a litigation matter. However, whilst the reason for reaching out to Dan was that I obviously needed his support as a lawyer, his overall approach and demeanour throughout the case meant that he made a tough time in my life a little less stressful, and gave me peace of mind when I needed it the most. A great lawyer, but also a great person too. I would highly recommend Dan to anyone seeing litigation advice.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your thoughtful feedback. We’re very glad to hear that Dan’s approach and support helped make a tough period more manageable for you. Your kind words will mean a great deal to him and are truly appreciated.

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Anonymous

Verified
Consumer

Litigation case

I had a very positive experience with solicitor, Dan Brooks who handled my case. I was kept informed regularly throughout. Dan handled my case with professional knowledge, expertise and support.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for completing the questionnaire and for the wonderful review. We are delighted that Dan has been able to help you in this matter and hope to work with you again in the future. Kind regards

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Christian

The solicitor who billed but who was never available

No replies to my emails and no answer to telephone calls, on one occasion I had to contact Poole Alcock general enquires phone number so they could pass on a message to her to contact me whilst I was a paying client. There were missed attachments from emails I had to chase and poor grammar when I received emails back. She also missed exchange dates from the other party, her response was it was just a purposed date. Eventually I had enough and emailed Chloe stating I no longer wished to work with her, to which I had no response. I followed up 2 days later, again no response. To my shock Chloe then sent the party I was dealing with my full financial records. This fully exposed me and next solicitor who would be replacing Chloe. Her response to this was I had to understand she is busy with other clients. She was great at the start, but when a contract had been signed and billing began the service fell off a cliff.

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Paul

Verified
Consumer

So helpful

I spoke with Sarah Jayne today on a matter of litigation. She called me at the appointed time and immediately impressed me with her understanding of what had been discussed with her colleague. Her advice was both considered and knowledgeable. I was also impressed by her logic and integrity in not simply racking up a large fee for costs that could not be later recovered. I won’t hesitate to consider using this firm going forward

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Reply by profile image of Jo Hughes

Jo Hughes

Hi Paul thank you very much for this amazing review, we will pass on your lovely word to Sarah Jane and we hope to work with you again in the future, all the best.

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Other Reviews

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Michelle

Employment

Michelle

Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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G

Family Law

A client

The team at Poole Alcock have shown a high degree of professional with my case. Lisa Ball has shown a very strong interest and determination to succeed and giving 5 stars is a bit of an insult, as it should be 10 stars, plus.

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you so much for your review. We shall ensure to pass on your comments to Lisa.

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Ian

Employment

Ian

Jamie was helping me on a redundancy agreement he fought to get everything I was entitled to. he was very honest, extremely knowledgeable and available whenever I had any questions outside of normal meeting times. Superb service would highly recommend

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A representative from Poole Alcock LLP responded to this review

We really appreciate these kind words Ian and hope to work with you again in the future!

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Trevor

Trevor

Reassured every step of the way through the process. Great communication even without meeting due to covid 19. A truly professional team offering a quality service. Thank you

A representative from Poole Alcock LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews

4.9 /5 5345 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, employment and redundancy matters, family issues, and personal injury claims. They are valued for clear, jargon-free advice, strong legal knowledge, efficient turnaround, and proactive communication. Reviewers also highlight the team’s friendliness, approachability, empathy, patience, reassurance, and willingness to keep clients fully informed. Many describe the service as smooth, straightforward and stress-free, with staff taking time to understand individual needs and deliver practical support with professionalism.

Helpful service
Efficient turnaround
Professional advice
Clear explanations
Friendly manner
Responsive communication
Knowledgeable staff
Approachable team
Reassuring support
Kept informed

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified

Preparation of Lasting Power of Attorney

We booked an appointment to prepare Lasting Power of Attorney for the both of us. These were completed in a competent and professional manner.

Legal experts tagged in
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0
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Brian

Employment

Excellent service

Fast, efficient and trusted legal advice, delivered in a customer-friendly manner

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Brian. We're delighted to hear that you found our advice fast, efficient, and trustworthy. Providing clear, customer-friendly support is always our goal, and we really appreciate your recommendation and support. Best wishes from all the team at Poole Alcock.

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anonymous

Verified
Employment

Easy and straightforward

Very easy and straightforward - Jamie made the whole process simple.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're so pleased to hear that Jamie made the process easy and straightforward for you. We really appreciate your kind words and are delighted we could help.

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anonymous

Verified
Employment

Very happy

I contacted Poole Alcock and was given an appointment quickly - everything was sorted smoothly and efficiently. Very happy with the service that Jamie provided

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind review. We're pleased to hear that everything was handled quickly and efficiently, and that Jamie provided such a positive experience. We appreciate your feedback and thank you for choosing Poole Alcock.

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anonymous

Verified
Family Law

Felt very reassured

Stephanie filled me with confidence and I feel very reassured after speaking with her. She has taken all of the stress away.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We're delighted to hear that Stephanie made you feel reassured and confident throughout the process. Taking away stress and providing support is exactly the level of service we strive for, and we will be sure to pass on your lovely comments to her.

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Other Reviews

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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

0
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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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