Housing & Property
|
5,201 Total Company Reviews
Housing & Property
|
5,201 Total Company Reviews
Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ
Accepting new clients
Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8007216
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Poole Alcock LLP are accredited by
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP are accredited by
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:15 |
| Tuesday | 09:00–17:15 |
| Wednesday | 09:00–17:15 |
| Thursday | 09:00–17:15 |
| Friday | 09:00–17:15 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ
What clients say about Poole Alcock LLP
The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.
This review was submitted by a verified client of Poole Alcock LLP.
Very satisfied with quick service. Very straightforward process with prompt and professional advice given.
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This review was submitted by a verified client of Poole Alcock LLP.
Fast efficient concise - clear - professional I will definitely recommend.
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Thank you for your feedback. We're delighted to hear that you found our service fast, efficient, clear, and professional. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
This review was submitted by a verified client of Poole Alcock LLP.
The staff were very friendly, approachable and extremely knowledgeable. Prompt response with queries and feeling very happy with how my matter has been dealt with.
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We're very happy to hear that our staff were friendly, approachable, and extremely knowledgeable throughout your matter. It's also wonderful to know that your queries were responded to promptly and that you are very happy with how everything was handled. We truly appreciate you taking the time to share your experience and thank you for placing your trust in Poole Alcock.
This review was submitted by a verified client of Poole Alcock LLP.
Millie was fantastic. I was waiting for a Title Split before I could complete and it left us with 9 days to get the mortgage completed which she did. She was clear about all the things needed to be done and expedited my case so she could get the job done. I cannot fault Millie or Poole Alcock the service was A plus!!
Lee thank you for your wonderful feedback. We're delighted to hear that Millie provided such fantastic service during what was clearly a time-sensitive process. With only nine days available to complete your mortgage after the Title Split was finalised, it's great to know that Millie kept everything moving forward, clearly explained what was needed, and worked hard to expedite your case to achieve a successful outcome. Her dedication and commitment to keeping things on track clearly made a real difference. We truly appreciate your kind words and are thrilled that you found the service from both Millie and Poole Alcock to be A plus. Thank you for taking the time to share your experience.
This review was submitted by a verified client of Poole Alcock LLP.
Very easy to deal with - Tim made it a very easy and pleasant process - very professional but with a layman's touch.
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It's wonderful to know that Tim's professional approach, combined with his ability to explain matters in straightforward, easy-to-understand terms, helped make your experience a positive one. We truly appreciate you taking the time to share your experience and thank you for choosing Poole Alcock.
Very good service. We went from agreement on the sale to completion in 9 weeks.
Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.
Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.
Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.
Solicitors tagged in
this review
It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.
Excellent and professional service provided throughout.
Solicitors tagged in
this review
Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.
What clients say about Poole Alcock LLP
The firm specialises in conveyancing, remortgages, wills, probate, employment and personal injury, with clear expertise in fast turnarounds and complex transactions. Clients praise efficient, knowledgeable legal advice and strong case management. Valued soft skills include excellent communication (plain English, regular updates), responsiveness, proactivity, professionalism, empathy and approachability. Reviewers highlight helpful, calm guidance that reduces stress and makes processes straightforward, with staff described as friendly, organised and client-focused.
This review was submitted by a verified client of Poole Alcock LLP.
Stephanie was very good and knowledgeable. She answered all of my questions and I didn't have any complaints
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This review was submitted by a verified client of Poole Alcock LLP.
Very happy, Rose was very helpful and answered all of my questions. Would recommend.
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This review was submitted by a verified client of Poole Alcock LLP.
Very productive, helpful chat about my options and next steps. Kate answered all of my questions
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This review was submitted by a verified client of Poole Alcock LLP.
Very helpful - thoughtful - gave a very simple explanation of it all. Straight forward and I will recommend.
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This review was submitted by a verified client of Poole Alcock LLP.
Very personable - answered all my questions clearly in a way I could easily understand. I will definitely recommend without hesitation.
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Very good service. We went from agreement on the sale to completion in 9 weeks.
Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.
Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.
Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.
Solicitors tagged in
this review
It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.
Excellent and professional service provided throughout.
Solicitors tagged in
this review
Thank you for your feedback Rebecca. We're delighted to hear that you received excellent and professional service throughout your matter. Ensuring our clients feel supported and well looked after from start to finish is extremely important to us, and it's wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and thank you for choosing Poole Alcock.
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