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Poole Alcock LLP

5.0 | 1322 Reviews 1,322 Reviews | Family Law
5,481 Total Company Reviews info icon Family Law | info icon 5,481 Total Company Reviews Family Law | info icon 5,481 Total Company Reviews

1 Mann Island, Liverpool, Merseyside, L3 1BP

01606663989

Accepting new clients

1 Mann Island, Liverpool, Merseyside, L3 1BP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004408

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Poole Alcock LLP |
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5.0
Excellent
1,322 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 3,819
National 3 / 11,161
4.8
Excellent
5,481 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Housing & Property 1 / 1,643
Family Law 1 / 463
Wills, Trusts & Probate 1 / 1,183
Employment 1 / 3,313
Commercial Property 1 / 249
Consumer 1 / 753
Company & Commercial 1 / 1,660
Personal Injury 1 / 222
Dispute Resolution 1 / 166
Banking 1 / 66
Child Law 1 / 61
Litigation 1 / 89
Agriculture 1 / 194
Contract Law 1 / 1,304
Private Client Law 1 / 178
Land Law 1 / 450
Construction 1 / 113
Commercial and Business Law 1 / 178
Mergers and Acquisitions Law 1 / 234
Money & Tax 1 / 220
Welfare & Benefits 1 / 61
Business Law 1 / 448
Commercial Law 1 / 103
Company Law 1 / 127
Court of Protection and Deputyship 1 / 175
Crime/ Criminal Defence 1 / 42
Defamation Law 1 / 41
Driving offences 1 / 37
IT & Intellectual Property 1 / 161
Injunctions Law 1 / 411
Adjudication Law 1 / 127
Advocacy Law 1 / 153
Auction Law 1 / 272
Banking and Financial Law 1 / 162
Charities 1 / 92
Civil Law 1 / 17
Corporate Law 1 / 76
Debt and Tax Law 1 / 212
Dental Law 1 / 52
Education 1 / 42
Governance Law 1 / 256
Planning Law 1 / 242
Regulations 1 / 265
Local 1 / 3,819

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15 (Open)
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

1 Mann Island, Liverpool, Merseyside, L3 1BP

Reviews

5.0 /5 1322 Reviews
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Star rating
    Review Source

    Rating

    Review Source

    Clients say

    Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

    Clear communication
    Quick turnaround
    Friendly staff
    Professional service
    Helpful advice
    Efficient process
    Supportive team
    Knowledgeable solicitors
    Easy to deal
    Stress-free experience

    ReviewSolicitors Review List

    Profile image of anonymous

    anonymous

    Verified
    Family Law

    Felt very reassured

    Stephanie filled me with confidence and I feel very reassured after speaking with her. She has taken all of the stress away.

    Solicitors tagged in
    this review

    legal expert Stephanie Phennah Stephanie Phennah
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind feedback. We're delighted to hear that Stephanie made you feel reassured and confident throughout the process. Taking away stress and providing support is exactly the level of service we strive for, and we will be sure to pass on your lovely comments to her.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Sophie

    Sophie

    Verified
    Family Law

    Lovely sunny lady!

    Dealing with a particularly delicate matter, separating with my partner and Eve was so kind it make it less stressful for a moment.

    Legal experts tagged in
    this review

    legal expert Eve Bright Eve Bright
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind words Sophie, Eve is indeed a lovely sunny lady. We're sorry you were facing such a difficult time, but we're pleased Eve was able to offer the support and reassurance you needed. We'll be sure to pass on your lovely feedback to her, and we wish you all the very best for the future.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Verified
    Family Law

    Genuinely very grateful for the support

    I was definitely satisfied with the advice received throughout an extended family court process, and the support and understanding I received, along with the final outcome, which will soon be finalised formally with a plan in place for the future, which is better than I believed when I started the process. I would definitely recommend Cheryl and the team I have spoken to along the way to anyone who is, or was, in the unfortunate circumstances I found myself in, I am genuinely very grateful for the support, empathy, understanding and honesty throughout.

    Solicitors tagged in
    this review

    legal expert Cheryl Cooper Cheryl Cooper
    legal expert Elizabeth Craig Elizabeth Craig
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for sharing your experience. We're delighted that Cheryl and the team were able to provide the support, understanding, and guidance you needed throughout what we know can be a difficult family court process. It's especially rewarding to hear that the outcome has given you a positive plan for the future and exceeded your expectations. Thank you for your recommendation, and we wish you all the very best moving forward.

    0
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    Profile image of anonymous

    anonymous

    Verified
    Family Law

    Children Proceedings

    I would like to thank you, Chloe, and the whole team for all the hard work and all of the help you have provided me with this case. I am so grateful to finally have an outcome and a plan to move forward with.

    Solicitors tagged in
    this review

    legal expert Chloe Burgis Chloe Burgis
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind words. We are delighted to hear that you are pleased with the outcome of your case and the support you received throughout. Chloe and the wider team will be thrilled to know that their hard work and dedication helped you reach a positive resolution and a clear path forward. Thank you for placing your trust in us, and we wish you all the very best for the future.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Verified
    Family Law

    Great response time

    The response time from the firm and Erin was great. Erin has been amazing and I'm really happy with the service I received.

    Legal experts tagged in
    this review

    legal expert Erin Goldstraw Erin Goldstraw
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We're glad to hear that both our response times and the service provided by Erin met your expectations. It's wonderful to know that Erin was able to support you so well throughout the process. We greatly appreciate your comments and will be sure to pass them on to Erin. Thank you for choosing Poole Alcock.

    0
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    Other Reviews

    Profile image of JOHN JAMES BARBER

    JOHN JAMES BARBER

    Family Law

    JOHN JAMES BARBER

    Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

    Legal experts tagged in
    this review

    legal expert Erin Goldstraw Erin Goldstraw
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

    0
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    Profile image of Parim

    Parim

    Family Law

    Parim

    The best service i ever had! Highly recommended!

    Solicitors tagged in
    this review

    legal expert Tim Edgeley Tim Edgeley
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Hi Parim - thank you so much for the great feedback it has made our day ! We are delighted that you will recommend us and that it has been the best service you have ever had. We appreciate you taking the time to complete the questionnaire and hope to work with you again. Very best wishes moving forward.

    1
    Collected on: Google collection source logo
    Profile image of Richard King

    Richard King

    Richard

    I was given detailed, clear, and very helpful advice relating to a family matter. All communications have been timely and professional, and everyone I spoke to was very helpful and friendly. I would highly recommend

    Thank you for taking the time to review your experience with our Family Law team, Richard.

    0
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    Profile image of Peter

    Peter

    Family Law

    Peter

    Very easy to speak with and arrange an appointment. Friendly and helpful staff. Needed some advice and got just what i needed from a lovely and brilliant solicitor called Rose. Fantastic and would definitely recommend

    Legal experts tagged in
    this review

    legal expert Rosemary Taylor Rosemary Taylor
    Reply by profile image of Jo Hughes

    Jo Hughes

    Hi Peter thank you so much for this lovely review, Rose will be Thrilled. We hope to work with you again in the future.

    0
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    Profile image of thomas

    thomas

    Family Law

    thomas

    Just want to say to Chloe podmore what amazing solisiters if anyone needs help poole alcock solisiters are the best to get help thank you so much

    Legal experts tagged in
    this review

    legal expert Family Law Team Family Law Team

    A representative from Poole Alcock LLP responded to this review

    Thank you, Thomas, for your excellent review of Chloe.

    0
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    Reviews

    4.8 /5 5481 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

      Clear communication
      Quick turnaround
      Friendly staff
      Professional service
      Helpful advice
      Efficient process
      Supportive team
      Knowledgeable solicitors
      Easy to deal
      Stress-free experience

      ReviewSolicitors Review List

      Profile image of anonymous

      anonymous

      Verified
      Wills, Trusts & Probate

      Review

      Five Stars Review and a very efficient Service. Selina Hollies was Excellent.

      Solicitors tagged in
      this review

      legal expert Selina Hollies Selina Hollies
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your five-star review! We're delighted to hear you received efficient service and that Selina provided such an excellent experience. We really appreciate your feedback and your support.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Anonymous

      Anonymous

      Verified

      Excellent service

      I spoke with Irini who was extremely helpful. She went through the document line by line to make sure I understood everything. She was warm, friendly and very understanding. Excellent service.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your kind feedback. We're delighted to hear that Irini was so helpful and took the time to explain everything clearly, ensuring you felt comfortable and informed throughout. We'll be sure to pass on your lovely comments. Thank you for choosing us!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Mark

      Mark

      Unprofessional, slow, and disorganised - Avoid

      Extremely disappointing experience with this firm. I instructed them on a straightforward residential purchase (no chain on either side, and no mortgage). This ultimately fell through after around seven months, during which I experienced prolonged delays, a lack of meaningful progress, and absymal communication. In particular, there was a period of around six weeks where my file appeared to make little or no progress, followed by an internal transfer which was handled poorly and resulted in further delays and frustration. Throughout the transaction, I found communication and ownership of the matter disappointing, and I was left chasing for updates rather than feeling that the transaction was being actively managed. Another recurring frustration was being given explanations about the complexity of the matter and delays relating to cladding, management information and other outstanding issues. I appreciate that leasehold transactions can be complicated and that some matters are outside a solicitor's direct control. However, these are precisely the sorts of issues I would expect a firm specialising in residential conveyancing to be experienced in dealing with. Instead, they often seemed to be presented as reasons why progress could not be made, without any clear timeline for resolution. The purchase eventually had to be abandoned while we were still waiting for outstanding management information and responses to enquiries, with no clear or reliable timeframe for exchange. Following this, I was initially presented with an abortive fee. After raising a formal complaint about the service I had received, the firm offered a £200 reduction, which I ultimately accepted. While I appreciate that the reduction was made, I don't think it changes the fact that the overall service fell well below expected professional standards and what I would expect from a firm that advertises itself as experts in residential conveyancing. My experience was unnecessarily stressful and time-consuming, and I would not use this firm again. I strongly recommend avoiding them for residential conveyancing.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for taking the time to share your feedback Mark. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to experience delays and communication issues, particularly on what should have been a straightforward purchase. We take all feedback seriously and are disappointed to learn of the concerns you have raised regarding progress and communication throughout your matter. We would welcome the opportunity to review your experience in more detail and better understand what happened. Please contact us directly so that we can investigate your concerns and discuss them with you further. Thank you again for bringing this to our attention. We appreciate your feedback and will use it to help improve our service.

      0
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      Profile image of Maureen Davis

      Maureen Davis

      Verified
      Wills, Trusts & Probate

      Will Amendment

      Selina was very professional. Easy to contact and I'm very grateful for the home visit.

      Solicitors tagged in
      this review

      legal expert Selina Hollies Selina Hollies
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Maureen, we're delighted to hear that Selina provided a professional service and was easy to contact throughout the process. We're especially pleased that the home visit was helpful and appreciated. Thank you for choosing us Poole Alcock.

      0
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      Profile image of Anonymous

      Anonymous

      Verified
      Personal Injury

      Good advise throughout

      Great result, knowledgeable throughout the case and gave good/ accurate advise.

      Solicitors tagged in
      this review

      legal expert Georgina Coppenhall Georgina Coppenhall
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Many thanks for taking the time to complete the questionnaire and leave a great 5 star review, we really appreciate it. We are glad that you had a great result and received good & accurate advice throughout the case. We hope to work with you again, very best wishes from all the team.

      0
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      Other Reviews

      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Allan Henshall

      Allan Henshall

      Housing & Property

      Allan Henshall

      Very professional and good value for money

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

      0
      Collected on: Estas collection source logo
      Profile image of A Deramchi

      A Deramchi

      Employment

      A client

      Efficient, easy to contact and helpful.

      Solicitors tagged in
      this review

      legal expert Irini Shouman Irini Shouman
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

      0
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      Profile image of Andrew Whelan

      Andrew Whelan

      Employment

      Andrew

      Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

      Legal experts tagged in
      this review

      legal expert Elinor Hind Elinor Hind
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

      0
      Collected on: Google collection source logo
      Profile image of JOHN JAMES BARBER

      JOHN JAMES BARBER

      Family Law

      JOHN JAMES BARBER

      Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

      Legal experts tagged in
      this review

      legal expert Erin Goldstraw Erin Goldstraw
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

      0
      Collected on: Estas collection source logo

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