Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 72 Reviews 72 Reviews | Consumer
5,484 Total Company Reviews info icon Consumer | info icon 5,484 Total Company Reviews Consumer | info icon 5,484 Total Company Reviews

1-2 Grafton Court, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

01606663989

Accepting new clients

1-2 Grafton Court, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011010

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Poole Alcock LLP |
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5.0
Excellent
72 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 3,818
National 3 / 11,144
4.8
Excellent
5,484 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Housing & Property 1 / 479
Family Law 1 / 462
Wills, Trusts & Probate 1 / 1,183
Employment 1 / 3,308
Commercial Property 1 / 248
Consumer 1 / 752
Company & Commercial 1 / 1,658
Personal Injury 1 / 222
Dispute Resolution 1 / 166
Banking 1 / 66
Child Law 1 / 63
Litigation 1 / 89
Agriculture 1 / 195
Contract Law 1 / 1,304
Private Client Law 1 / 178
Land Law 1 / 451
Construction 1 / 113
Commercial and Business Law 1 / 179
Mergers and Acquisitions Law 1 / 235
Money & Tax 1 / 219
Welfare & Benefits 1 / 61
Business Law 1 / 449
Commercial Law 1 / 95
Company Law 1 / 127
Court of Protection and Deputyship 1 / 176
Crime/ Criminal Defence 1 / 42
Defamation Law 1 / 41
Driving offences 1 / 49
IT & Intellectual Property 1 / 160
Injunctions Law 1 / 411
Adjudication Law 1 / 127
Advocacy Law 1 / 153
Auction Law 1 / 272
Banking and Financial Law 1 / 162
Charities 1 / 92
Civil Law 1 / 16
Corporate Law 1 / 76
Debt and Tax Law 1 / 212
Dental Law 1 / 52
Education 1 / 42
Governance Law 1 / 256
Planning Law 1 / 241
Regulations 1 / 264
Local 1 / 3,818

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15 (Open)
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

1-2 Grafton Court, Kettering Parkway, Kettering Venture Park, Kettering, Northamptonshire, NN15 6XR

Reviews

5.0 /5 72 Reviews
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    Review Source

    Rating

    Review Source

    Clients say

    Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

    Clear communication
    Quick turnaround
    Friendly staff
    Professional service
    Helpful advice
    Efficient process
    Supportive team
    Knowledgeable solicitors
    Easy to deal
    Stress-free experience

    ReviewSolicitors Review List

    Profile image of anonymous

    anonymous

    Verified
    Consumer

    Highly Recommend!

    Dan and Sarah-Jane were very knowledgeable and diligent. They handled the matter efficiently and ensured all details were properly addressed. They consistently went above and beyond what was required to make sure everything was in order and progressed smoothly.

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    legal expert Sarah-Jane Dunhill Sarah-Jane Dunhill
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Dan and Sarah-Jane. Thank you for choosing Poole Alcock.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Verified
    Consumer

    Excellent

    My matter was very complicated but Sarah-Jane appears to have resolved it quickly and effectively. Thank you Sarah-Jane.

    Solicitors tagged in
    this review

    legal expert Sarah-Jane Dunhill Sarah-Jane Dunhill
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We're delighted to hear that Sarah-Jane was able to resolve what was clearly a complex matter quickly and effectively. Providing practical solutions and expert guidance, even in challenging circumstances, is something we take great pride in. It's wonderful to know that her efforts made such a positive difference to your experience. We truly appreciate your comments and will be sure to pass on your thanks to Sarah-Jane.

    0
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    Profile image of Sarah

    Sarah

    Verified
    Consumer

    Brilliant

    Dan has been incredibly thorough and detailed throughout the course of my ongoing matter and always checks in with me before moving forwards with anything. Dan is also very proactive meaning I have never had to chase him up on, he is always on top of matters.

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you so much Sarah for your thoughtful feedback. We’re delighted to hear how positive your experience with Dan has been. It’s great to know that his thorough, detailed approach and clear communication have helped you feel supported and involved every step of the way. We’re especially pleased that his proactive approach has made things easier for you and kept everything progressing smoothly. Your kind words are truly appreciated, and we’ll be sure to pass them on to Dan.

    0
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    Profile image of anonymous

    anonymous

    Verified
    Consumer

    Honest and Refreshing Experience

    Dan was very polite and honest during our initial call. He actually advised me not to instruct him as he felt it wasn’t in my best interests and instead pointed me in the right direction. It was very refreshing to deal with someone who genuinely puts the client first rather than just trying to secure a fee.

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your kind and thoughtful feedback. We’re so pleased to hear about your positive experience with Dan. His honest and client-focused approach is something we truly value, and it’s great to know that he took the time to guide you in the right direction, even when that meant not instructing him. We agree—it’s refreshing to work with someone who always puts the client’s best interests first. We really appreciate you taking the time to share your experience.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Verified
    Consumer

    Great!

    Sarah-Jane grasped the reasoning for my instruction quickly and provided the relevant advice in order to assist accordingly which put my mind at ease.

    Solicitors tagged in
    this review

    legal expert Sarah-Jane Dunhill Sarah-Jane Dunhill
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for the kind feedback. I’m really pleased to hear that Sarah-Jane was able to quickly understand the situation and provide helpful advice. It’s great to know she could put your mind at ease and offer the support you needed.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Tom

    Tom

    Consumer

    Tom

    We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    Reply by profile image of Georgina Emery

    Georgina Emery

    Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

    0
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    Profile image of Chrissy

    Chrissy

    Consumer

    Chrissy

    Excellent professional service. Well recommended

    0
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    Profile image of Alan

    Alan

    Consumer

    Alan

    Excellent courteous & friendly advice making decisions, in my case, on a civil matter easy. Thanks to Dan Brooks, Civil Litigation Partner, and team

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks

    A representative from Poole Alcock LLP responded to this review

    Thank you for these kind words Alan, they have been passed on to Dan and his team.

    0
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    Profile image of Kerri

    Kerri

    Consumer

    Kerri

    Excellent service throughout, extremely professional and would highly recommend. Sarah-Jane in particular is extremely thorough and dedicated in her role. Many thanks for all your continued support, we wouldn't use anyone else.

    Solicitors tagged in
    this review

    legal expert Sarah-Jane Dunhill Sarah-Jane Dunhill

    A representative from Poole Alcock LLP responded to this review

    Thank you Kerri for your excellent review!

    0
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    Profile image of Brian

    Brian

    Consumer

    Brian Baldwin

    Good solicitors, very helpful particularly Dan Brooks. Would highly recommend them

    Solicitors tagged in
    this review

    legal expert Daniel Brooks Daniel Brooks
    0
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    Reviews

    4.8 /5 5484 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

      Clear communication
      Quick turnaround
      Friendly staff
      Professional service
      Helpful advice
      Efficient process
      Supportive team
      Knowledgeable solicitors
      Easy to deal
      Stress-free experience

      ReviewSolicitors Review List

      Profile image of Jane L Wood

      Jane L Wood

      Verified
      Wills, Trusts & Probate

      LPA Information to Completion

      Charles Smalley was extremely helpful, knowledgeable and a pleasure to deal with. A credit to the company.

      Solicitors tagged in
      this review

      legal expert Charles Smalley Charles Smalley
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Wills, Trusts & Probate

      Review

      Five Stars Review and a very efficient Service. Selina Hollies was Excellent.

      Solicitors tagged in
      this review

      legal expert Selina Hollies Selina Hollies
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your five-star review! We're delighted to hear you received efficient service and that Selina provided such an excellent experience. We really appreciate your feedback and your support.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Anonymous

      Anonymous

      Verified

      Excellent service

      I spoke with Irini who was extremely helpful. She went through the document line by line to make sure I understood everything. She was warm, friendly and very understanding. Excellent service.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your kind feedback. We're delighted to hear that Irini was so helpful and took the time to explain everything clearly, ensuring you felt comfortable and informed throughout. We'll be sure to pass on your lovely comments. Thank you for choosing us!

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      Profile image of Mark

      Mark

      Unprofessional, slow, and disorganised - Avoid

      Extremely disappointing experience with this firm. I instructed them on a straightforward residential purchase (no chain on either side, and no mortgage). This ultimately fell through after around seven months, during which I experienced prolonged delays, a lack of meaningful progress, and absymal communication. In particular, there was a period of around six weeks where my file appeared to make little or no progress, followed by an internal transfer which was handled poorly and resulted in further delays and frustration. Throughout the transaction, I found communication and ownership of the matter disappointing, and I was left chasing for updates rather than feeling that the transaction was being actively managed. Another recurring frustration was being given explanations about the complexity of the matter and delays relating to cladding, management information and other outstanding issues. I appreciate that leasehold transactions can be complicated and that some matters are outside a solicitor's direct control. However, these are precisely the sorts of issues I would expect a firm specialising in residential conveyancing to be experienced in dealing with. Instead, they often seemed to be presented as reasons why progress could not be made, without any clear timeline for resolution. The purchase eventually had to be abandoned while we were still waiting for outstanding management information and responses to enquiries, with no clear or reliable timeframe for exchange. Following this, I was initially presented with an abortive fee. After raising a formal complaint about the service I had received, the firm offered a £200 reduction, which I ultimately accepted. While I appreciate that the reduction was made, I don't think it changes the fact that the overall service fell well below expected professional standards and what I would expect from a firm that advertises itself as experts in residential conveyancing. My experience was unnecessarily stressful and time-consuming, and I would not use this firm again. I strongly recommend avoiding them for residential conveyancing.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for taking the time to share your feedback Mark. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to experience delays and communication issues, particularly on what should have been a straightforward purchase. We take all feedback seriously and are disappointed to learn of the concerns you have raised regarding progress and communication throughout your matter. We would welcome the opportunity to review your experience in more detail and better understand what happened. Please contact us directly so that we can investigate your concerns and discuss them with you further. Thank you again for bringing this to our attention. We appreciate your feedback and will use it to help improve our service.

      0
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      Profile image of Maureen Davis

      Maureen Davis

      Verified
      Wills, Trusts & Probate

      Will Amendment

      Selina was very professional. Easy to contact and I'm very grateful for the home visit.

      Solicitors tagged in
      this review

      legal expert Selina Hollies Selina Hollies
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Maureen, we're delighted to hear that Selina provided a professional service and was easy to contact throughout the process. We're especially pleased that the home visit was helpful and appreciated. Thank you for choosing us Poole Alcock.

      0
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      Other Reviews

      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
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      Profile image of Charlotte Highfield

      Charlotte Highfield

      Charlotte Highfield

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      0
      Collected on: Estas collection source logo
      Profile image of Irene Anderson

      Irene Anderson

      Irene Anderson

      Conveyance went smoothly with no hitches.

      0
      Collected on: Estas collection source logo
      Profile image of Allan Henshall

      Allan Henshall

      Housing & Property

      Allan Henshall

      Very professional and good value for money

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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      Profile image of A Deramchi

      A Deramchi

      Employment

      A client

      Efficient, easy to contact and helpful.

      Solicitors tagged in
      this review

      legal expert Irini Shouman Irini Shouman
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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