Poole Alcock LLP logo

Poole Alcock LLP

4.4 | 31 Reviews 31 Reviews | Land Law
4,996 Total Company Reviews info icon Land Law | info icon 4,996 Total Company Reviews Land Law | info icon 4,996 Total Company Reviews

Brunel House, 2 Fitzalan Road, Cardiff, South Glamorgan, CF24 0EB

Accepting new clients

Brunel House, 2 Fitzalan Road, Cardiff, South Glamorgan, CF24 0EB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004397

Visit website
Poole Alcock LLP |
Poole Alcock LLP gallery image 1
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 5

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.4
Excellent
86%
Value for
Money
87%
Success
Rate
87%
Would
Recommend
Communication 4.3/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.3/5
Value for money 4.3/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Brunel House, 2 Fitzalan Road, Cardiff, South Glamorgan, CF24 0EB

Reviews

4.4 /5 31 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Sophie Naylor

Sophie Naylor

Verified
Housing & Property

Aldermore Remortgage - Great Service

Olivia was lovely, she provided us with a great service and we're happy it is all now completed.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Sophie. We’re delighted to hear that Olivia provided such a great service and made the process a positive experience for you. It’s wonderful to know everything has now been completed to your satisfaction. We truly appreciate your comments and will be sure to pass them on to her.

0
Collected on: ReviewSolicitor collection source logo
Profile image of John Masson

John Masson

Verified
Housing & Property

Aldermore Remortgage - Outstanding Service

The service is outstanding. Olivia who handled my file was superb!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much John for the wonderful review and for taking the time to complete the questionnaire. We are always delighted when we receive great feedback like this and we will pass on your lovely words to Olivia. Kind regards.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Chris M

Chris M

Verified
Housing & Property

Bright by name bright by nature

A pleasure to deal with. Competent, knowledgeable, amiable and, above all, bright...

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lovely feedback Chris, thank you. We appreciate you taking the time to give a great 5 star review and for completing the questionnaire. Kindest regards.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Land Transaction

A good service provided and would use again. Had contact with several different parties, but with one main lead.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive review and feedback. We are glad that we have been able to help. Best wishes.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Housing & Property

Purchase of 2 Westwood Terrace.

I’d preciously used James on a transfer of equity from my ex. He’d done such an excellent job on that I decided to use him again on the purchase of my new home. Now the seller wanted a fast exchange and I explained this to James and he and his team pulled all the stops out. From start to finish James and his team were faultless in dealing with my constant phone calls and e-mails. The whole process took them 3 weeks, I could not recommend this man enough, his professionalism and manner are second to no one, he is approachable, friendly.has a great sense of humour. If you’re buying or selling a house I’d definitely recommend James and his team.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are very happy that you have shared your positive experience with us and are are delighted that you have returned to us and hope you will continue to do so. I will pass on your very kind words to James and his team. Kindest regards

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Paul Kirby

Paul Kirby

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

0
Collected on: Estas collection source logo

Reviews

4.8 /5 4996 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Joanne Hawley

Joanne Hawley

Verified

New instruction

Second time I will have used Poole Alcock. Great, professional, speedy service.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Adrian

Adrian

Verified

Introduction to Poole Alcock

A very good introduction to the company. Relevant online documents sent very quickly

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mark Lambert

Mark Lambert

Verified
Housing & Property

Aldermore Remortgage - Very Good

The service from Chanel was very good, she was quick and professionally thorough.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

“Thank you for your kind words—I’ll be sure to pass your feedback on to Chanel.”

0
Collected on: ReviewSolicitor collection source logo
Profile image of Matthew Pearson

Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Quick and Responsive

Very happy with the service Chanel provided. Nice Lady, quick and responsive

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Matthew thank you for your feedback. We’re delighted to hear that Chanel provided you with such efficient and responsive service.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Katherine Evans

Katherine Evans

Verified
Housing & Property

Great service by Ellie

Really appreciated the communication levels and regular updates that were provided. Always felt up to date

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind feedback Katherine — it really means a lot! I’m glad the communication and updates helped you feel informed and up to date throughout. It was a pleasure to support you. 😊

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
Collected on: Estas collection source logo
Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

0
Collected on: Estas collection source logo
Profile image of Matthew Dean

Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
Collected on: Estas collection source logo
Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
Collected on: Estas collection source logo
Profile image of Matthew Eldridge

Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

0
Collected on: Estas collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear