Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 43 Reviews 43 Reviews | Personal Injury
5,290 Total Company Reviews info icon Personal Injury | info icon 5,290 Total Company Reviews Personal Injury | info icon 5,290 Total Company Reviews

Merchant House, 30 Cloth Market, Newcastle Upon Tyne, Tyne and Wear, NE1 1EE

Accepting new clients

Merchant House, 30 Cloth Market, Newcastle Upon Tyne, Tyne and Wear, NE1 1EE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005410

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Merchant House, 30 Cloth Market, Newcastle Upon Tyne, Tyne and Wear, NE1 1EE

Reviews

5.0 /5 43 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of Nathan Barlow

Nathan Barlow

Verified
Personal Injury

Fantastic Solicitors, fantastic service!

We used Poole Alcock for a claim after my elderly grandma was injured as a result of being hit by a door in a shopping precinct. My nan is 90 and was quite worried about the scale of making a claim. From the very first telephone conversation she was put at ease which was great and gave her confidence that she was doing the right thing. Along the way there were delays from external organisations with replies and results but Georgina and her team consistently pushed for answers and replies and kept us up to date regularly with what was happening and how they were getting on. Even if there was nothing really new to report they always made contact which gave the assurance everything was under control. In the end we reached a really positive conclusion to our case and couldn't be happier with the end result or the service. I highly recommend them.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing your experience Nathan. We're delighted to hear that your grandmother felt supported and reassured from the very first conversation. We understand how daunting making a claim can be, especially after an injury, and we're pleased that our team was able to put her at ease and guide her through the process with confidence and care. We appreciate your kind words and wish your nan all the very best.

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Anonymous

Verified
Personal Injury

Personal injury claim : from RTA

This review covers a personal injury claim for my daughter, who was knocked over by a car. I spent some time selecting Poole Alcock, based on reviews. On completion of the 10 month process, including recovery, I can confirm that they are a wise choice to represent your potential claim. I was guided by Georgina Coppenhall, who was helpful, supportive and spent time explaining the process. Given the time claims such as this take, it is important to keep an electronic diary of events, evidence and costs, understand the next steps and be clear on the fair final claim that you deserve, any insurer will try offers below your expectation. Georgina has plenty of experience and will guide you accordingly.

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Poole Alcock Review Administrator

We're very happy to hear that you were pleased with the service provided throughout your daughter's personal injury claim. It's wonderful to know that Georgina was supportive, helpful, and guided you through the process with care and professionalism. We appreciate your kind recommendation and are grateful that you chose Poole Alcock to assist you during what must have been a challenging time. We wish your daughter all the very best in her continued recovery.

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Emma

Verified
Personal Injury

Wonderful experience

I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

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Poole Alcock Review Administrator

Emma, thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with Poole Alcock. We understand that pursuing an injury claim can be a stressful and uncertain time, so it's fantastic to know that our team handled your case in a calm, confident, and professional manner. Keeping clients informed, providing reassurance, and ensuring they feel supported throughout the process are all priorities for us. We're especially pleased that you felt like a valued priority and that the outcome met your expectations. Thank you for your kind words and your 10/10 rating – it is greatly appreciated.

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Wendy

Verified
Personal Injury

Claim for accident

I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you

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Poole Alcock Review Administrator

I’m happy to hear that you were satisfied with how your claim was handled Wendy and that you found the solicitor both helpful and efficient. It’s especially pleasing to know you’re happy with the outcome. Your comments are greatly appreciated.

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anonymous

Verified
Personal Injury

Review

The whole process was handles really well and we are very happy with the outcome.

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Other Reviews

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Christine

Personal Injury

Christine

Helpful advice and excellent service

1
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Matt

Personal Injury

Matt Brooks

After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

A representative from Poole Alcock LLP responded to this review

Thank you Matt

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Reviews

4.9 /5 5290 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Great feedback and support

Very quick turnaround to my emails. Great feedback and support throughout matter. Evidently detailed knowledge in employment law.

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anonymous

Verified
Employment

Excellent service

This was an excellent service and a very quick turn around

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Janice Dolman

Verified
Wills, Trusts & Probate

LPA & Wills

Easy to understand legal terms about sorting out LPA's and Wills with Selina who explained anything we needed, very polite and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Janice . We're delighted to hear that Selina made the process of arranging your LPAs and Wills straightforward and easy to understand. We pride ourselves on providing clear advice in a friendly and professional manner, and it's wonderful to know that Selina was able to answer all your questions and make you feel at ease throughout. We truly appreciate your recommendation.

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Mr & Mrs Shaw

Verified
Wills, Trusts & Probate

Update Wills

We found our discussions with regards to our wills clear and professionally presented. We are pleased with the outcome. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that everything was explained clearly and professionally, and that you are both happy with the outcome. It was a pleasure assisting you.

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Sally

Verified
Employment

Great advice and guidance

A conversation with Elinor made a situation more simplified, she gave me great advice and guidance. I felt so much better after speaking with her - thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Sally thank you for your kind feedback. We're pleased to hear that Elinor was able to simplify the situation and provide helpful advice and guidance. It's wonderful to know that you felt reassured after speaking with her. We'll be sure to pass on your thanks.

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Other Reviews

Profile image of Lucy Kehoe

Lucy Kehoe

Housing & Property

Lucy Kehoe

Good experience, towards the end it got a little confusing as was dealing with multiple staff who weren't all aware of the whole story and so had to keep reclarifying the latest position but we got it over the line and i was really pleased.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased you were happy with the outcome Lucy. We appreciate your comments regarding communication towards the end of the process and will use them to help improve our service. Thank you for your patience, and we're glad we could assist.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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