Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 43 Reviews 43 Reviews | Personal Injury
5,314 Total Company Reviews info icon Personal Injury | info icon 5,314 Total Company Reviews Personal Injury | info icon 5,314 Total Company Reviews

2nd Floor, Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL

Accepting new clients

2nd Floor, Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8009087

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15 (Open)
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

2nd Floor, Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL

Reviews

5.0 /5 43 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of Nathan Barlow

Nathan Barlow

Verified
Personal Injury

Fantastic Solicitors, fantastic service!

We used Poole Alcock for a claim after my elderly grandma was injured as a result of being hit by a door in a shopping precinct. My nan is 90 and was quite worried about the scale of making a claim. From the very first telephone conversation she was put at ease which was great and gave her confidence that she was doing the right thing. Along the way there were delays from external organisations with replies and results but Georgina and her team consistently pushed for answers and replies and kept us up to date regularly with what was happening and how they were getting on. Even if there was nothing really new to report they always made contact which gave the assurance everything was under control. In the end we reached a really positive conclusion to our case and couldn't be happier with the end result or the service. I highly recommend them.

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Poole Alcock Review Administrator

Thank you for sharing your experience Nathan. We're delighted to hear that your grandmother felt supported and reassured from the very first conversation. We understand how daunting making a claim can be, especially after an injury, and we're pleased that our team was able to put her at ease and guide her through the process with confidence and care. We appreciate your kind words and wish your nan all the very best.

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Anonymous

Verified
Personal Injury

Personal injury claim : from RTA

This review covers a personal injury claim for my daughter, who was knocked over by a car. I spent some time selecting Poole Alcock, based on reviews. On completion of the 10 month process, including recovery, I can confirm that they are a wise choice to represent your potential claim. I was guided by Georgina Coppenhall, who was helpful, supportive and spent time explaining the process. Given the time claims such as this take, it is important to keep an electronic diary of events, evidence and costs, understand the next steps and be clear on the fair final claim that you deserve, any insurer will try offers below your expectation. Georgina has plenty of experience and will guide you accordingly.

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Poole Alcock Review Administrator

We're very happy to hear that you were pleased with the service provided throughout your daughter's personal injury claim. It's wonderful to know that Georgina was supportive, helpful, and guided you through the process with care and professionalism. We appreciate your kind recommendation and are grateful that you chose Poole Alcock to assist you during what must have been a challenging time. We wish your daughter all the very best in her continued recovery.

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Emma

Verified
Personal Injury

Wonderful experience

I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

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Poole Alcock Review Administrator

Emma, thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with Poole Alcock. We understand that pursuing an injury claim can be a stressful and uncertain time, so it's fantastic to know that our team handled your case in a calm, confident, and professional manner. Keeping clients informed, providing reassurance, and ensuring they feel supported throughout the process are all priorities for us. We're especially pleased that you felt like a valued priority and that the outcome met your expectations. Thank you for your kind words and your 10/10 rating – it is greatly appreciated.

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Wendy

Verified
Personal Injury

Claim for accident

I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you

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Poole Alcock Review Administrator

I’m happy to hear that you were satisfied with how your claim was handled Wendy and that you found the solicitor both helpful and efficient. It’s especially pleasing to know you’re happy with the outcome. Your comments are greatly appreciated.

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anonymous

Verified
Personal Injury

Review

The whole process was handles really well and we are very happy with the outcome.

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Other Reviews

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Christine

Personal Injury

Christine

Helpful advice and excellent service

1
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Matt

Personal Injury

Matt Brooks

After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

A representative from Poole Alcock LLP responded to this review

Thank you Matt

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Reviews

4.9 /5 5314 Reviews
Filter your results
Star rating
Review Source

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across family, conveyancing, wills, probate, employment and personal injury work, noting clear, knowledgeable legal advice and fast, efficient case handling. Valued soft skills include professionalism, compassion, patience and empathy, plus approachable, friendly communication, plain-English explanations, proactive updates and strong organisation. Clients highlight responsiveness, attention to detail and the ability to make complex or emotional matters straightforward and reassuring, leading to high satisfaction and frequent recommendations.

friendly staff
clear communication
quick turnaround
professional service
knowledgeable advisors
empathetic support
efficient process
responsive team
plain English
attention to detail

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Redundancy with short notice

I reach out to the team at Poole Alcock solicitors and explained the situation I had with being made redundant. I was booked in the very next day for a consultation call with Tim Edgeley and we ran over my documents. Tim explained what a lot of the business lingo meant and what I needed to ensure I do, to cover my side of the contract. Tim & Kellie then liaised with my employer and had everything reviewed, signed and complete within 2 days! I honestly can’t thank Tim & Kellie enough for the work completed and the support they offered when I had any queries or concerns.

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Estelle Lord

Verified
Housing & Property

On the ball, excellent service provided - Aldermore Remortgage

Chanel was the casehandler for my file, she provided excellent service, was really professional and completed the transaction very quickly. Would definately recommend Poole Alcock. Chanel was on the ball and very quick at responding. She made my mortgage effortless alongside my broker. This remortgage has changed my life for the better.

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Mark Watts

Verified
Housing & Property

Excellent service throughout - Aldermore Remortgage

Chanel was excellent. Updates were delivered in a timely manner and was detailed. Excellent service was provided throughout the remortgage transaction. Would definately recommend Poole Alcock.

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Lynne

Verified
Employment

Clear and quick process whilst still being friendly

From my initial call to the meeting with Elinor, everything was clear with a fast process. Elinor provided helpful advice in a friendly manner and I would highly recommend.

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anonymous

Verified
Family Law

Great response time

The response time from the firm and Erin was great. Erin has been amazing and I'm really happy with the service I received.

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Other Reviews

Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

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Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

1
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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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