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Poole Alcock LLP

4.6 | 57 Reviews 57 Reviews | Auction
5,044 Total Company Reviews info icon Auction | info icon 5,044 Total Company Reviews Auction | info icon 5,044 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
8% above
national average
93%
Success
Rate
11% above
national average
91%
Would
Recommend
10% above
national average
Communication 4.6/5
Initial Impressions 4.7/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.7/5
Value for money 4.5/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.6 /5 57 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of Mark Midmore

Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Mark. We’re delighted to hear that both your initial contact and subsequent query were handled efficiently and clearly, helping to make the process straightforward from the outset.

0
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Anonymous

Verified
Family Law

Straightforward, clear, non-pushy advice

I received clear answers to the specific questions I had been seeking guidance on. Tim was straightforward, honest and kind. I do not need to engage a solicitor at the current time but I will certainly be back to Poole Alcock when I do.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy that you found Tim to be straightforward, honest and also kind which is very important when you are experiencing a very stressful situation. Please don't hesitate to get back in touch with us if you need further advice or feel ready to move forward. Very best wishes.

0
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Poppy

My worst experience with a law firm! Why can't I award zero stars?

Just terrible. Why can't I give no stars? 5 months into property sale with little to no progress despite no chain either side. No one ever to speak to. Never get calls returned. Error after error have delayed us by months. No accountability and no apology. Submitted a complaint only to be threatened that further complaints will further delay things. I'm really unsure what to do.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing your feedback Poppy, we are very sorry that you have not had a positive experience with Poole Alcock and would like to speak with you directly. I have passed this onto our Head of Department and also requested your details, if you can kindly supply these so that we can contact you.

0
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Stephen

Verified
Housing & Property

Conveyancing

Professional, clear adviceand very helpful

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A representative from Poole Alcock LLP responded to this review

Thank you for your positive review Stephen, we appreciate the feedback and are pleased Faith was able to assist you. Kind regards.

0
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Ryan

Verified
Housing & Property

Conveyancing appointment

Provided a good initial impression with clear communication

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this review

A representative from Poole Alcock LLP responded to this review

Thank you Ryan for the positive feedback on your initial appointment with Georgina, we are glad she was able to help you. All the best.

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Other Reviews

Profile image of Gareth Vaughan

Gareth Vaughan

Gareth

Whilst the process of selling in a chain was problematic, Poole Alcock (PA) have been steadfast in their approach. The communication with PA has been first class.

0
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Emma Clark

Housing & Property

Emma Clark

From start to finish, Poole Alcock Team were professional. From the administration side, communication was prompt and clear and from the solicitor’s side - great knowledge, understanding and guidance throughout our whole process. I would recommend them to anyone.

0
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Profile image of Rod

Rod

Housing & Property

Rod

Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.

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Angumei

Angumei

I was shopping around local firm to instruct a solicitor for my 1st house purchase. From the initial consultation with the enquiry team - mollie, I was impressed with the clear communication and reassurance of quality service the firm provides their client. I was introduced to James William team ( James, Lauren & Nicola) and throughout the process I was kept well informed of every stage and the entire process has been a seamless & stress free. I have heard horror stories of firm not replying to their client however in my case, I was the one delaying to send my papers back due to my tenancy commitment. I highly recommend Poole Alcock, Nantwich- James William team( James , Lauren & Nicola)to anyone seeking reliable & professional Conveyencing services. Thank you for delivering an outstanding Conveyencing service.

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Judith

Housing & Property

Judith

A professional, friendly and efficient service selling our property from start to finish. Would definitely use again.

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

1
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Reviews

4.9 /5 5044 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of Irina

Irina

Verified

Meg was one of the driving factors behind us deciding to go with Poole Alcock

Meg has been very helpful and understanding; I probably called her 3-4 times over the course of several days before deciding to go with Poole Alcock; and every time she was happy to assist me in every way possible.

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0
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anonymous

Verified
Employment

Really efficient

Everyone really efficient and easy to deal with. Will definitely recommend and very impressed with how quick it has been to sort out.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind words! We're really pleased to hear you found everything efficient and easy to deal with. It means a lot to know you’re impressed with how quickly everything was sorted. We truly appreciate your recommendation and look forward to helping you again in the future 😊

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anonymous

Verified
Employment

Prompt and professional

Was a quick process and was dealt with in a prompt and professional manner. Also appreciated the cap of legal fee as was worried about fees.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback! We're so glad to hear the process felt quick and that everything was handled in a prompt and professional way. It’s great to know the capped legal fees helped give you peace of mind too—that’s exactly what we aim for. We really appreciate you taking the time to share your experience!

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anonymous

Verified
Employment

Very happy with result

Highly recommended - I am very happy with the result.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the great 5 star review. We are delighted that you are very happy with the result and will highly recommend us. Please get in touch if we can help any further.

0
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anonymous

Verified
Wills, Trusts & Probate

Excellent Wills Service

Poole Alcock have provided an excellent wills service. The advice has been superb, clear and understandable. Communications have been timely. We are very happy with the final documents.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you found our wills service excellent and that the advice provided was clear, helpful, and easy to understand. It’s also great to know our communication met your expectations and that you’re happy with the final documents. We really appreciate you taking the time to share your experience—it means a lot to us

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Other Reviews

Profile image of Chloe Harris

Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

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this review

0
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Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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