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Poole Alcock LLP

4.8 | 71 Reviews 71 Reviews | Facility maintenance agreements
5,047 Total Company Reviews info icon Facility maintenance agreements | info icon 5,047 Total Company Reviews Facility maintenance agreements | info icon 5,047 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
15% above
national average
93%
Would
Recommend
12% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15 (Open)
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.8 /5 71 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Very helpful

Supportive and helpful and gave clear advice

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We’re really pleased to hear that you found the support helpful and the advice clear. Providing straightforward, practical guidance is very important to us, so it’s great to know we met your expectations. If you ever need any further assistance, please don’t hesitate to get in touch—we’re always happy to help.

0
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Anonymous

Verified
Employment

Professional, Efficient and Knowledgable

Very happy with the service from Poole Alcock, my solicitor Jamie Riseley and also Jenny Woods, who was very efficient. They provided clear communication and responded to my queries promptly. Overall, I am pleased with the outcome of my case and would be happy to recommend them to others.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you were happy with the service provided by Jamie Riseley and Jenny Woods. Your comments regarding their efficiency, clear communication, and responsiveness are greatly appreciated and will be shared with them. We are pleased that you were satisfied with the outcome of your case and truly value your recommendation. Please do not hesitate to contact us if we can be of assistance again in the future.

0
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Anonymous

Verified
Family Law

Professional

Professional - understanding and made it seem so much clearer. Will definitely recommend.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the wonderful 5 star review, we are very happy that Tim has been able to offer clarity and understanding. Please don't hesitate to get in touch with us should you need any further help. Kindest regards.

0
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Leanne

Employment

Simple and efficient

I dealt with Jenny and Elinor at Poole Alcock. I was concerned that I may not understand certain parts of the process as I'm not in that field, however, the process was made very clear and easy to understand. It was all complete very efficiently and professionally. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Leanne for the wonderful 5 star review. We are very happy that we El and Jenny have been able to help with this matter and that it was made clear and easy to understand. Kindest regards.

0
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Steven

Family Law

First Class

I started my journey with Poole Alcock almost 2.5 years ago, still in the post covid stage. At the time, there were no face to face appointments which I found very strange, but necessary. I have had various solicitors over the last few years due to staff promotions etc & all I can say is Poole Alcock have been professional throughout. All there advice has been good. They have been amazing in some very difficult & frustrating times for me. They respond promptly & their knowledge is second to none. I would highly recommend Poole Alcock to anyone.

Legal experts tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you Steven for the lovely review, we are so pleased our team could assist you at this time. All the best.

0
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Other Reviews

Profile image of Emma Clark

Emma Clark

Housing & Property

Emma Clark

From start to finish, Poole Alcock Team were professional. From the administration side, communication was prompt and clear and from the solicitor’s side - great knowledge, understanding and guidance throughout our whole process. I would recommend them to anyone.

0
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Osas

Housing & Property

Osas

Apart from delay in reaching my conveyancer, which I put down to work load arising from the deadline towards stamp duty increase. I would say the team did well. I got a lot of reassurance as I was extremely anxious

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive review and feedback Osas, we are glad the team were able to help you. Very best wishes.

0
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Christopher Allan Henshall

Christopher Allan Henshall

Professional at all times and easy to contact

0
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dean

dean

I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Dean for taking the time to complete the questionnaire and for your great feedback. We really appreciate the 5 stars and we are very happy that you felt the advice you received was very informative and helpful.

1
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Profile image of Greg

Greg

Housing & Property

Greg

Highly recommend these solicitors. We had the Emily Brown team and they were extremely helpful throughout our first home purchase. They always responded to any queries immediately, kept us updated, and were great at chasing the seller's solicitors. The quote they gave upfront was fully accurate with no hidden/extra costs unlike our previous solicitor. Very glad we chose them.

Solicitors tagged in
this review

Reply by profile image of Jo Hughes

Jo Hughes

Hi Greg thank you so much for this lovely review, we really apricate you leaving such great comments, we hope to work with you again in the future.

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Reviews

4.8 /5 5047 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Matthew Morris Wagstaff

Matthew Morris Wagstaff

Verified
Housing & Property

10/10 service

They were a 10/10. The Purchase was a smooth process and great value for money.

Solicitors tagged in
this review

0
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Profile image of Steven Linde

Steven Linde

Verified
Wills, Trusts & Probate

Will Preparation plus Powers of Attorney

All our questions were answered and our requests listened too. Advice was provided in a professional way throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank your for the 5 star review Steven, we are very happy that Charles was able to answer all of your questions and listened to your requests. It’s great to know that the advice provided met your expectations in a professional manner. We appreciate your kind comments.”

0
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anonymous

Verified
Company & Commercial

Really smooth process...

This was a really smooth process, Jamie was friendly and efficient

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you found the process to be really smooth and Jamie was friendly and efficient. Best wishes.

0
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Profile image of Steven

Steven

Verified
Employment

Process has been straightforward

This was my first time being in this position but the process has been straightforward and easy. I haven't felt overwhelmed which is a testament to everyone I spoke to at Poole Alcock.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing your experience. We’re delighted to hear that your first time going through this process felt straightforward and manageable. It’s especially rewarding to know that the support from the team at Poole Alcock helped you feel at ease throughout. Your feedback is greatly appreciated Steven.

0
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Gary P

Verified
Housing & Property

Fast and efficient

We called to get a quote on conveyancing for our house sale. Georgina answered the call in a friendly, efficient and very professional manner. The quote was given over the phone and onboarding was completed. We couldn't have asked for an easier experience.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

thank you for your kind feedback, Gary. We’re delighted to hear that Georgina provided a friendly, efficient, and professional service, and that everything from the initial call to onboarding made the process so easy for you. We truly appreciate your comments and are pleased we could deliver such a smooth experience.

0
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Other Reviews

Profile image of Scott Bryant

Scott Bryant

Scott

Absolute joke of an outfit. I called regarding a high-value commercial dispute and defamation claim, and they turned it down instantly because they are completely soft. They have zero stomach for a real corporate fight and just want easy, guaranteed cash upfront rather than actually earning their keep. Totally useless and unwilling to back independent professionals against corporate bullying. Don't waste your time with them.

Hi Scott, thank you for your feedback. Unfortunately we do not specialise in this area of law and therefore cannot take on defamation cases full stop, not just your specific case. Please can you kindly remove your review, as it not an accurate reflection of the situation.

0
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Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Profile image of Matthew Dean

Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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