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Poole Alcock LLP

5.0 | 32 Reviews 32 Reviews | Mental Capacity Issues
5,107 Total Company Reviews info icon Mental Capacity Issues | info icon 5,107 Total Company Reviews Mental Capacity Issues | info icon 5,107 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 32 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.

calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive

ReviewSolicitors Review List

Profile image of T J Dale

T J Dale

Verified
Wills, Trusts & Probate

Provision of last will & Testament

Good information and advice on options available along with sensible recommendations plus awareness of potential dangers of not having an LPA. Whilst I was fairly confident of not becoming ill with dementia i had not comprehended the risks due to incapacity from an accident

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your thoughtful feedback. We’re pleased to hear that you found the information and advice clear, with sensible recommendations to help guide your decisions. It’s especially important to raise awareness of the potential risks around not having a Lasting Power of Attorney in place, so we’re glad this helped highlight something that may not have been fully considered before. We truly appreciate you taking the time to share your experience and are glad we could support you in making a more informed choice.

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Christopher Jones

Verified
Wills, Trusts & Probate

Dealing with Estate

Dealt with Poole Alcock for many years now and not in particular happy circumstances for me. The approach has always been sympathetic, kind and considerate. May I mention Claire Ellis in particular as she has always been kind & helpful.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much Christopher for continuing to use Poole Alcock, we are very happy that Claire was able to help help you during such a difficult time and has been sympathetic, kind and considerate. We are very grateful for your continued support and kind words and your feedback is much appreciated. Very best wishes.

0
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Anonymous

Verified
Family Law

Professional Empathy

Personable, relatable, professional empathy. Comes from a supportive position. very quick to come back - minimised the jargon and feeling equipped to move forward.

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A representative from Poole Alcock LLP responded to this review

Thank you for your positive feedback. We look forward to working with you in the future.

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Mrs N Jackson

Verified
Family Law

Lasting Power of Attorney

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Anonymous

Verified
Wills, Trusts & Probate

Preparation of codicils for two Wills

I was very happy with the work done for me on this. Unfortunately only one was possible due to testamentary capacity of one of the requesting clients.

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A representative from Poole Alcock LLP responded to this review

Thank you for the review, we are glad you are happy with the work. All the best.

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Other Reviews

Profile image of David marsh

David marsh

David marsh

Any thing we were not sure about was explained in easy English. The phone calls were always very polite and nothing was too much trouble.as we did this property as my husband and I were l are power off attorney buying the property for some one else Sophie and James were very helpful.when we went into the office the receptionist also went out of her way to help us.We live in Wales and are friend loves in England. It could have been a nightmare but the 're made it ok.

0
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David marsh

Housing & Property

David marsh

Any thing we were not sure about was explained in easy English. The phone calls were always very polite and nothing was too much trouble.as we did this property as my husband and I were l are power off attorney buying the property for some one else Sophie and James were very helpful.when we went into the office the receptionist also went out of her way to help us.We live in Wales and are friend loves in England. It could have been a nightmare but the 're made it ok.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

David, thank you so much for taking the time to complete the review questionnaire and leave such a positive review, we are very grateful. We are thrilled that your experience with not only Sophie and James was so positive and that you found everything explained to you and nothing was too much trouble, but also that you felt our receptionist went out of her way to help. . Please do not hesitate to get in touch should you need any further help.

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Stu

Company & Commercial

Stu Davies

I know a few of the people working at Poole Alcock and can honestly say they are all very professional (particularly Scott Harding and Stacey Parkin). They approach everything in a very organised way, and I wouldn't hesistate to use them for any legal service I ever require in the future!

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A representative from Poole Alcock LLP responded to this review

Thank you Stu!

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Reviews

4.9 /5 5107 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.

calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Clear advice

The robust and timely response to my request was greatly appreciated. Jamie was informed and clear in all the advice he gave to me.

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anonymous

Verified
Employment

Great Service

Very happy with the speed my matter has been dealt with. Great service

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anonymous

Verified
Employment

Simple and straightforward - I would thoroughly recommend

From start to finish they have been nothing but professional. Walked me through the process with clear advice and support. Very reassured, in what could have been, a very stressful process. Simple and straightforward - I would thoroughly recommend.

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anonymous

Verified
Employment

Solid Legal Advice from Elinor

Quick turnaround and swift responses. Very professional with good email correspondence throughout from Elinor and Kellie. Elinor was a great listener and provided solid legal advice. I would highly recommend - thank you!

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anonymous

Verified
Construction

Great Communication

Regularly updated - clear communication made process a lot easier

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Other Reviews

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Rebecca Griffiths

Rebecca Griffiths

Excellent and professional service provided throughout.

0
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Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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