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Poole Alcock LLP

5.0 | 1926 Reviews 1,926 Reviews | Variation Application
5,044 Total Company Reviews info icon Variation Application | info icon 5,044 Total Company Reviews Variation Application | info icon 5,044 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 1926 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of Sarah Cowen

Sarah Cowen

Verified

Wonderfully efficient and friendly service

I made the enquiry on Tuesday morning, had the information to instruct by Tuesday afternoon and had my solicitor assigned first thing on Wednesday morning- brilliant and friendly service!

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re happy to hear how quickly everything progressed—from your initial enquiry through to being assigned a solicitor the very next day. It’s great to know you found the service both efficient and friendly. We really appreciate you taking the time to share your experience.

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anonymous

Verified
Employment

Straight forward, plain english

Straight forward, plain english and a very east process from start to finish. Will definitely recommend.

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this review

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Poole Alcock Review Administrator

Thank you for your kind feedback! We’re so pleased to hear that you found the process straightforward and easy to follow, with everything explained in plain English. Providing a simple and stress-free experience is exactly what we aim for. It’s wonderful to know you would recommend us—we really appreciate you taking the time to share your experience 😊

0
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anonymous

Verified
Employment

Straight forward, plain english

Straight forward, plain english and a very east process from start to finish. Will definitely recommend.

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John Rowland

Verified
Employment

Brilliant

The ease of instructing and the speed of dealing with the matter has been brilliant. Excellent service.

Solicitors tagged in
this review

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Poole Alcock Review Administrator

Thank you so much for your kind feedback! We’re very happy to hear you found the process quick and easy, and that you were pleased with the service 😊

0
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anonymous

Verified
Employment

A smooth and efficient process from start to finish

A smooth and efficient process from start to finish. Everything was clearly explained and from my first call with Megan, discussions with Oliver and through to my consultation with Jamie, I was treated with respect and kept informed throughout.

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Other Reviews

Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

0
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Lynn Honeybourne

Lynn

Used Poole Alcock solicitors when I sold my house, they were very efficient and took me through the whole selling process. I would definitely recommend them.

0
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Olivia Channing

Olivia

Kate Heath was an absolute pleasure to work with throughout our house purchase. She was consistently attentive, approachable, and genuinely lovely to deal with. Kate kept us well informed at every stage, responded promptly to queries, and made what can be a stressful process feel smooth and manageable. We felt well supported and confident knowing she was handling everything. I wouldn’t hesitate to recommend her.

0
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Dave

Housing & Property

Dave

Absolutely outstanding on both our sale and purchase. Communication and the talking through the process step by step and in a manor that was calm, unrushed and fully explained. We will use again without hesitation.

A representative from Poole Alcock LLP responded to this review

We appreciate your positive review and feedback, we are glad the team could make this process swift and calm for you, best wishes for the future.

0
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Reviews

4.9 /5 5044 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of Irina

Irina

Verified

Meg was one of the driving factors behind us deciding to go with Poole Alcock

Meg has been very helpful and understanding; I probably called her 3-4 times over the course of several days before deciding to go with Poole Alcock; and every time she was happy to assist me in every way possible.

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anonymous

Verified
Employment

Really efficient

Everyone really efficient and easy to deal with. Will definitely recommend and very impressed with how quick it has been to sort out.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind words! We're really pleased to hear you found everything efficient and easy to deal with. It means a lot to know you’re impressed with how quickly everything was sorted. We truly appreciate your recommendation and look forward to helping you again in the future 😊

0
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anonymous

Verified
Employment

Prompt and professional

Was a quick process and was dealt with in a prompt and professional manner. Also appreciated the cap of legal fee as was worried about fees.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback! We're so glad to hear the process felt quick and that everything was handled in a prompt and professional way. It’s great to know the capped legal fees helped give you peace of mind too—that’s exactly what we aim for. We really appreciate you taking the time to share your experience!

0
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anonymous

Verified
Employment

Very happy with result

Highly recommended - I am very happy with the result.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the great 5 star review. We are delighted that you are very happy with the result and will highly recommend us. Please get in touch if we can help any further.

0
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anonymous

Verified
Wills, Trusts & Probate

Excellent Wills Service

Poole Alcock have provided an excellent wills service. The advice has been superb, clear and understandable. Communications have been timely. We are very happy with the final documents.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re delighted to hear that you found our wills service excellent and that the advice provided was clear, helpful, and easy to understand. It’s also great to know our communication met your expectations and that you’re happy with the final documents. We really appreciate you taking the time to share your experience—it means a lot to us

0
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Other Reviews

Profile image of Chloe Harris

Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

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this review

0
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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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