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Poole Alcock LLP

4.9 | 125 Reviews 125 Reviews | Dog Bite
5,060 Total Company Reviews info icon Dog Bite | info icon 5,060 Total Company Reviews Dog Bite | info icon 5,060 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.9 /5 125 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified

Clear explanation and smooth process.

Clear explanation and smooth process. Would definitely recommend to friends and family

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that you found the process clear and smooth. It’s great to know you’d recommend us to friends and family—that means a lot to us. We truly appreciate you taking the time to share your experience 😊

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anonymous

Verified
Employment

Friendly and very helpful

Friendly and very helpful, explained the terminology simply. Will definitely recommend.

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Poole Alcock Review Administrator

We’re glad to hear that you found the service friendly and helpful, and that everything was explained clearly and simply. It’s wonderful to know you would recommend us—we truly appreciate your support.

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Wendy

Verified
Personal Injury

Claim for accident

I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you

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Poole Alcock Review Administrator

I’m happy to hear that you were satisfied with how your claim was handled Wendy and that you found the solicitor both helpful and efficient. It’s especially pleasing to know you’re happy with the outcome. Your comments are greatly appreciated.

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Jack Cunningham

Verified
Housing & Property

Very helpful team, kept informed

The team was very helpful and kept me informed. I am also grateful for the team keeping my broker up to date. I would recommend to anyone needing legal services, and have already recommended another family member.

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Poole Alcock Review Administrator

Thank you so much for your lovely feedback Jack. We’re really pleased we could keep you and your broker fully informed throughout the process. Your recommendation—and your trust in referring a family member—means a great deal to us. We’re always here if you need us again.

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anonymous

Verified
Personal Injury

Review

The whole process was handles really well and we are very happy with the outcome.

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Other Reviews

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Danielle

Employment

Danielle

Cant fault the team, within an hour of me sending in a request I got a call and was booked in for a consultation for the next day. absolutely amazing service and great at explaining the legal terms in a way I could understand. Have managed to help me get the help I need and more. 100% recommend.

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Darren

Employment

Darren

I filled in the contact request form on the Poole Alcock website and within 2 hours I was called back and a zoom/meeting set up for 2 days later with a senior solicitor/ partner. I’d also been contacted by Kellie one of the team - senior support assistant for various things that needed to be in order so we could progress the case efficiently. I was really impressed and then during the meeting with Jamie I found him to be exceptionally professional providing sound advice, discussing various circumstances affecting my situation and recommending different paths for resolution. I’ve found the company to be really professional and very responsive and wouldn’t hesitate to contact them in future about other legal matters.

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Carol

Employment

Carol

I contacted Poole Alcock solicitors as I was in the middle of an employment dispute. I was extremely stressed and upset. From the very first telephone call, Jamie Riseley and his team made me feel fully supported and reassured. They have dealt with my case in a caring yet totally efficient manner for which I'm extremely grateful. I would highly recommend them to all.

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Christine

Personal Injury

Christine

Helpful advice and excellent service

1
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RS

RS Gaming

Great solicitors happy to help and always polite highly recommended

A representative from Poole Alcock LLP responded to this review

Thank you very much!

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Reviews

4.9 /5 5060 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very detailed advice

Jamie gave very detailed advice. Answered all of my questions.

Solicitors tagged in
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0
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anonymous

Verified
Employment

Very helpful

Jamie was very helpful and had great communication throughout .

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0
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M.

Verified
Employment

Very professional and efficient solicitors

My experience with Poole Alcock LLP was great, extremely straight forward, efficient and professional. Very happy with them.

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Anonymous

Verified

Very friendly lady

Very nice lady,very helpful and professional.

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anonymous

Verified
Family Law

Positive experience

I was happy and would recommend Beth. Everything from my first engagement with Poole Alcock to my experience working with Beth and the team has all been positive.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind feedback – it truly means a lot. We’re delighted to hear that your experience with Poole Alcock has been so positive from the very beginning, and that Beth and the team were able to support you throughout. I’ll be sure to pass on your lovely comments to Beth. Your recommendation is greatly appreciated, and we’re here whenever you need us in the future.

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Other Reviews

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Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
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Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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