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Poole Alcock LLP

4.9 | 114 Reviews 114 Reviews | Explosion Damage
5,063 Total Company Reviews info icon Explosion Damage | info icon 5,063 Total Company Reviews Explosion Damage | info icon 5,063 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.9 /5 114 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

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anonymous

Verified
Employment

Friendly and very helpful

Friendly and very helpful, explained the terminology simply. Will definitely recommend.

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Wendy

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Personal Injury

Claim for accident

I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you

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Poole Alcock Review Administrator

I’m happy to hear that you were satisfied with how your claim was handled Wendy and that you found the solicitor both helpful and efficient. It’s especially pleasing to know you’re happy with the outcome. Your comments are greatly appreciated.

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Jack Cunningham

Verified
Housing & Property

Very helpful team, kept informed

The team was very helpful and kept me informed. I am also grateful for the team keeping my broker up to date. I would recommend to anyone needing legal services, and have already recommended another family member.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your lovely feedback Jack. We’re really pleased we could keep you and your broker fully informed throughout the process. Your recommendation—and your trust in referring a family member—means a great deal to us. We’re always here if you need us again.

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anonymous

Verified
Personal Injury

Review

The whole process was handles really well and we are very happy with the outcome.

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Anonymous

Verified
Personal Injury

Dog bite

I had a great experience with this firm. They handled my situation smoothly from start to finish. The communication was clear, and everything went exactly as I hoped. I felt supported throughout the whole process. I’d definitely recommend them to anyone who needs legal help!

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Other Reviews

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Danielle

Employment

Danielle

Cant fault the team, within an hour of me sending in a request I got a call and was booked in for a consultation for the next day. absolutely amazing service and great at explaining the legal terms in a way I could understand. Have managed to help me get the help I need and more. 100% recommend.

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Darren

Employment

Darren

I filled in the contact request form on the Poole Alcock website and within 2 hours I was called back and a zoom/meeting set up for 2 days later with a senior solicitor/ partner. I’d also been contacted by Kellie one of the team - senior support assistant for various things that needed to be in order so we could progress the case efficiently. I was really impressed and then during the meeting with Jamie I found him to be exceptionally professional providing sound advice, discussing various circumstances affecting my situation and recommending different paths for resolution. I’ve found the company to be really professional and very responsive and wouldn’t hesitate to contact them in future about other legal matters.

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Carol

Employment

Carol

I contacted Poole Alcock solicitors as I was in the middle of an employment dispute. I was extremely stressed and upset. From the very first telephone call, Jamie Riseley and his team made me feel fully supported and reassured. They have dealt with my case in a caring yet totally efficient manner for which I'm extremely grateful. I would highly recommend them to all.

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Christine

Personal Injury

Christine

Helpful advice and excellent service

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Matt

Personal Injury

Matt Brooks

After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

A representative from Poole Alcock LLP responded to this review

Thank you Matt

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Reviews

4.9 /5 5063 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of RD

RD

Employment

Elinor Hind - excellent support

Excellent support and advise provided by Elinor. Extremely personable and made what was a stressful situation a much better experience. Thank you!

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anonymous

Verified
Employment

Easy, efficient, and crystal clear explanations

Easy, efficient, and crystal clear explanations. Very satisfied - would definitely recommend.

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anonymous

Verified
Wills, Trusts & Probate

Review

Very pleased to meet Daisy. She was very pleasant and helpful.

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anonymous

Verified

Very professional

Very professional - not full of jargon. Very easy to understand and will definitely recommend

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anonymous

Verified
Employment

A smooth and efficient process from start to finish

A smooth and efficient process from start to finish. Everything was clearly explained and from my first call with Megan, discussions with Oliver and through to my consultation with Jamie, I was treated with respect and kept informed throughout.

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Other Reviews

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Chloe Harris

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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