Poole Alcock LLP logo

Poole Alcock LLP

5.0 | 46 Reviews 46 Reviews | Personal Injury
5,493 Total Company Reviews info icon Personal Injury | info icon 5,493 Total Company Reviews Personal Injury | info icon 5,493 Total Company Reviews

2nd Floor, 34-36 High Street, Nantwich, Cheshire, CW5 5AS

01606663989

Accepting new clients

2nd Floor, 34-36 High Street, Nantwich, Cheshire, CW5 5AS

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8006649

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Poole Alcock LLP |
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5.0
Excellent
46 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Local 1 / 3,820
National 3 / 11,149
4.8
Excellent
5,493 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Housing & Property 1 / 1,642
Family Law 1 / 462
Wills, Trusts & Probate 1 / 1,183
Employment 1 / 3,309
Commercial Property 1 / 248
Consumer 1 / 752
Company & Commercial 1 / 1,659
Personal Injury 1 / 222
Dispute Resolution 1 / 166
Banking 1 / 65
Child Law 1 / 63
Litigation 1 / 89
Agriculture 1 / 195
Contract Law 1 / 1,306
Private Client Law 1 / 178
Land Law 1 / 451
Construction 1 / 113
Commercial and Business Law 1 / 180
Mergers and Acquisitions Law 1 / 235
Money & Tax 1 / 219
Welfare & Benefits 1 / 61
Business Law 1 / 450
Commercial Law 1 / 26
Company Law 1 / 127
Court of Protection and Deputyship 1 / 177
Crime/ Criminal Defence 1 / 42
Defamation Law 1 / 41
Driving offences 1 / 49
IT & Intellectual Property 1 / 160
Injunctions Law 1 / 411
Adjudication Law 1 / 127
Advocacy Law 1 / 154
Auction Law 1 / 272
Banking and Financial Law 1 / 162
Charities 1 / 92
Civil Law 1 / 18
Corporate Law 1 / 76
Debt and Tax Law 1 / 212
Dental Law 1 / 52
Education 1 / 42
Governance Law 1 / 257
Planning Law 1 / 241
Regulations 1 / 264
Local 1 / 3,820

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

2nd Floor, 34-36 High Street, Nantwich, Cheshire, CW5 5AS

Reviews

5.0 /5 46 Reviews
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    Review Source

    Rating

    Review Source

    Clients say

    The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

    Clear communication
    Helpful staff
    Professional service
    Quick responses
    Efficient service
    Friendly approach
    Knowledgeable advice
    Supportive and reassuring
    Smooth process
    Easy to understand

    ReviewSolicitors Review List

    Profile image of Anonymous

    Anonymous

    Verified
    Personal Injury

    Good advise throughout

    Great result, knowledgeable throughout the case and gave good/ accurate advise.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Many thanks for taking the time to complete the questionnaire and leave a great 5 star review, we really appreciate it. We are glad that you had a great result and received good & accurate advice throughout the case. We hope to work with you again, very best wishes from all the team.

    0
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    Profile image of Lucy Chan

    Lucy Chan

    Verified
    Personal Injury

    Couldn’t recommend Georgina and her team more!

    My case has been ongoing since March 2024 and throughout the entire case she has been professional, thorough and supportive. Her communication when explaining the process has been amazing and they could not have been more helpful. Thank you again for all your hard work!

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback Lucy. We're so pleased to hear that you felt supported throughout your case and that our professionalism, thoroughness, and communication made a positive difference during what can often be a challenging process. Your kind words mean a great deal, and we'll be sure to pass them on. Thank you for placing your trust in us, and we wish you all the very best.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Nathan Barlow

    Nathan Barlow

    Verified
    Personal Injury

    Fantastic Solicitors, fantastic service!

    We used Poole Alcock for a claim after my elderly grandma was injured as a result of being hit by a door in a shopping precinct. My nan is 90 and was quite worried about the scale of making a claim. From the very first telephone conversation she was put at ease which was great and gave her confidence that she was doing the right thing. Along the way there were delays from external organisations with replies and results but Georgina and her team consistently pushed for answers and replies and kept us up to date regularly with what was happening and how they were getting on. Even if there was nothing really new to report they always made contact which gave the assurance everything was under control. In the end we reached a really positive conclusion to our case and couldn't be happier with the end result or the service. I highly recommend them.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for sharing your experience Nathan. We're delighted to hear that your grandmother felt supported and reassured from the very first conversation. We understand how daunting making a claim can be, especially after an injury, and we're pleased that our team was able to put her at ease and guide her through the process with confidence and care. We appreciate your kind words and wish your nan all the very best.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Personal Injury

    Personal injury claim : from RTA

    This review covers a personal injury claim for my daughter, who was knocked over by a car. I spent some time selecting Poole Alcock, based on reviews. On completion of the 10 month process, including recovery, I can confirm that they are a wise choice to represent your potential claim. I was guided by Georgina Coppenhall, who was helpful, supportive and spent time explaining the process. Given the time claims such as this take, it is important to keep an electronic diary of events, evidence and costs, understand the next steps and be clear on the fair final claim that you deserve, any insurer will try offers below your expectation. Georgina has plenty of experience and will guide you accordingly.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We're very happy to hear that you were pleased with the service provided throughout your daughter's personal injury claim. It's wonderful to know that Georgina was supportive, helpful, and guided you through the process with care and professionalism. We appreciate your kind recommendation and are grateful that you chose Poole Alcock to assist you during what must have been a challenging time. We wish your daughter all the very best in her continued recovery.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Emma

    Emma

    Verified
    Personal Injury

    Wonderful experience

    I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

    Solicitors tagged in
    this review

    legal expert Georgina Coppenhall Georgina Coppenhall
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Emma, thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with Poole Alcock. We understand that pursuing an injury claim can be a stressful and uncertain time, so it's fantastic to know that our team handled your case in a calm, confident, and professional manner. Keeping clients informed, providing reassurance, and ensuring they feel supported throughout the process are all priorities for us. We're especially pleased that you felt like a valued priority and that the outcome met your expectations. Thank you for your kind words and your 10/10 rating – it is greatly appreciated.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Christine

    Christine

    Personal Injury

    Christine

    Helpful advice and excellent service

    1
    Collected on: Google collection source logo
    Profile image of Matt

    Matt

    Personal Injury

    Matt Brooks

    After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

    A representative from Poole Alcock LLP responded to this review

    Thank you Matt

    0
    Collected on: Google collection source logo
    Profile image of Matt Brooks

    Matt Brooks

    Matt

    After having been unceremoniously and fairly traumatically knocked off my bike by a careless driver, based on word of mouth recommendation, I spoke to Anna Burns in the Poole Alcock Nantwich office for advice as to what the implications were for me - I was fairly shaken and the damage to my bike was catastrophic. The advice and service I received were not only very useful and on point, but extremely reassuring and ultimately I got precisely what I wanted/needed - can't recommend them and Anna highly enough.

    Thank you Matt

    0
    Collected on: Google collection source logo

    Reviews

    4.8 /5 5493 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

      Clear communication
      Helpful staff
      Professional service
      Quick responses
      Efficient service
      Friendly approach
      Knowledgeable advice
      Supportive and reassuring
      Smooth process
      Easy to understand

      ReviewSolicitors Review List

      Profile image of anonymous

      anonymous

      Verified
      Wills, Trusts & Probate

      Will & POA

      Very Clear & easy to understand. Daisy was very helpful with some difficult decisions.

      Legal experts tagged in
      this review

      legal expert Daisy Mason Daisy Mason
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Chandresh

      Chandresh

      Verified
      Housing & Property

      Aldermore Remortgage

      Chanel understood the tight deadline and prioritised the file so we were able to complete on the final day.

      Legal experts tagged in
      this review

      legal expert Lisa Potts Lisa Potts
      legal expert Chanel Donaldson Chanel Donaldson
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Housing & Property

      Aldermore Remortgage

      Chanel was very friendly, efficient and responses were quick which made the transaction complete quicker.

      Legal experts tagged in
      this review

      legal expert Lisa Potts Lisa Potts
      legal expert Chanel Donaldson Chanel Donaldson
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Verified
      Family Law

      Divorce and Finances

      Thank you for all that you have done for me. Your kindness, reassurance and advocacy for me is so appreciated. This past two years have been the worst of my life and while I know navigating these things is your day to day job, I just want you to know how grateful I am to have had you and your team in my corner. You are all fantastic.

      Solicitors tagged in
      this review

      legal expert Chloe Burgis Chloe Burgis
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Jessica Cole

      Jessica Cole

      Verified

      Will Change & Divorce Initial Strategy Meeting

      Very professional with positive results in both cases. I was impressed and will use the practice in future issues.

      Legal experts tagged in
      this review

      legal expert Chloe Burgis Chloe Burgis
      legal expert Daisy Mason Daisy Mason
      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of James Davies

      James Davies

      James

      Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

      0
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      Profile image of Hooson

      Hooson

      Hooson

      We were very disappointed with the lack of communication and professionalism throughout the whole process. Would not use this firm again.

      0
      Collected on: Estas collection source logo
      Profile image of Megan Grant

      Megan Grant

      Megan Grant

      The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

      0
      Collected on: Estas collection source logo
      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Charlotte Highfield

      Charlotte Highfield

      Charlotte Highfield

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      0
      Collected on: Estas collection source logo

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