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Poole Alcock LLP

4.5 | 72 Reviews 72 Reviews | Land Law
5,211 Total Company Reviews info icon Land Law | info icon 5,211 Total Company Reviews Land Law | info icon 5,211 Total Company Reviews

3 Hardman Square, Manchester, Greater Manchester, M3 3EB

Accepting new clients

3 Hardman Square, Manchester, Greater Manchester, M3 3EB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004411

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.4/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

3 Hardman Square, Manchester, Greater Manchester, M3 3EB

Reviews

4.5 /5 72 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Wills & Land Registry Change from Joint Tenancy

We met and spoke to several people at the Nantwich offices - all of whom were very pleasant but professional. All matters were dealt in a quick and efficient manner.

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Poole Alcock Review Administrator

We are very pleased that you found us to be professional and friendly and happy that your matters were dealt with in a quick and efficient manner.

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Linda Watson

Verified
Wills, Trusts & Probate

Deed of Variation

A thorough and professional service. The solicitor understood exactly what was needed and prepared a clear Deed of Variation that could be acted on by the executors. It took longer than the estimated 10 days, largely due to the unavoidable delays due to the long use of the paper post system.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's great to know Linda that the solicitor took the time to fully understand your requirements and prepared a clear and effective Deed of Variation that could be implemented by the executors with confidence. While we appreciate that the matter took longer than the initial estimate, we're grateful for your understanding regarding the unavoidable delays associated with the use of the postal system. Thank you for taking the time to share your experience – your comments are greatly appreciated.

0
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Mr Izuchukwu

Verified
Housing & Property

Remortgage

My remortgage was dealt with by Chanel who was excellent throughout and kept me updated whenever I needed to be updated.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Mr Izuchukwu it’s great to know you felt supported during the process—we’ll be sure to pass on your lovely comments to Chanel. We’re delighted to hear that Chanel provided such an excellent service throughout your remortgage and kept you well updated along the way.

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Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Mark. We’re delighted to hear that both your initial contact and subsequent query were handled efficiently and clearly, helping to make the process straightforward from the outset.

0
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Sophie Naylor

Verified
Housing & Property

Aldermore Remortgage - Great Service

Olivia was lovely, she provided us with a great service and we're happy it is all now completed.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Sophie. We’re delighted to hear that Olivia provided such a great service and made the process a positive experience for you. It’s wonderful to know everything has now been completed to your satisfaction. We truly appreciate your comments and will be sure to pass them on to her.

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Other Reviews

Profile image of Paul Kirby

Paul Kirby

Housing & Property

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

Solicitors tagged in
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A representative from Poole Alcock LLP responded to this review

Thank you Paul, for your review of Emily and her team. We are so pleased we supported you well throughout your transaction.

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Paul Kirby

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

0
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Maria

Housing & Property

Maria Zorlakkis

Dealt with James Williams on a very tricky transaction - he couldn't have been more efficient and helpful to get the sale through to exchange and make a very anxious vendor happy, thanks James for taking the time to update us as the estate agent. Highly recommended.

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A representative from Poole Alcock LLP responded to this review

Thank you Maria!

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Reviews

4.9 /5 5211 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

The firm is strong in conveyancing, wills, probate, personal injury, employment and remortgage work, with clear legal knowledge and efficient, timely case handling. Clients praise fast turnarounds, proactive case management and successful outcomes. Valued soft skills include clear, jargon‑free communication, responsiveness, empathy, patience and professionalism; staff are described as friendly, approachable and organised, making complex processes straightforward and reassuring clients throughout.

Excellent communication
Prompt responses
Professional service
Clear explanations
Helpful staff
Efficient process
Knowledgeable team
Friendly approach
Quick turnaround
Stress-free experience

ReviewSolicitors Review List

Profile image of Samir Ghareeb

Samir Ghareeb

Verified
Employment

Very thorough

The documentation was clearly explained to me. Very thorough and professional.

Solicitors tagged in
this review

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Jo

Verified
Employment

Clear advice

Quick turnaround, clear advice and a smooth process .

Legal experts tagged in
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0
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anonymous

Verified
Family Law

Very thorough, very approachable

Stephanie was very thorough, very approachable and easy going. I was impressed with Stephanie's knowledge and answers provided.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear that Stephanie was so helpful, knowledgeable, and easy to talk to. I'll make sure your comments are shared with her.

0
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Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Wills & Land Registry Change from Joint Tenancy

We met and spoke to several people at the Nantwich offices - all of whom were very pleasant but professional. All matters were dealt in a quick and efficient manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very pleased that you found us to be professional and friendly and happy that your matters were dealt with in a quick and efficient manner.

0
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Ms Small

Verified
Wills, Trusts & Probate

Professional and Efficient Service

I found my dealings with Poole Alcock went smoothly, due, I think, to the firm being professional and efficient.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Ms. Small for your very kind review. We are very happy that your matter went smoothly and that you felt that was because we were professional and efficient. Please don't hesitate to get in touch if we can help any further.

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Other Reviews

Profile image of Sherwin Fernandes

Sherwin Fernandes

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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Charles Loving

Charles

Very good service. We went from agreement on the sale to completion in 9 weeks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted Charles to hear that your sale progressed from agreement to completion in just 9 weeks and that you were pleased with the service you received. We appreciate your comments and wish you all the best for the future.

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Mark Arnold

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Lynne Henderson

Lynne Henderson

Excellent. Easily contactable and very helpful with any questions regarding progress and concerns regarding the purchase of the property.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Lynne for the great 5 star review and your wonderful comments. We are very happy that you found us to be easily contactable and helpful with questions. It's great to know that your questions, concerns, and progress updates were handled promptly and professionally. We appreciate your kind comments and thank you for choosing Poole Alcock.

0
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Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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