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Poole Alcock LLP

4.9 | 202 Reviews 202 Reviews | Dispute Resolution
4,995 Total Company Reviews info icon Dispute Resolution | info icon 4,995 Total Company Reviews Dispute Resolution | info icon 4,995 Total Company Reviews

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Accepting new clients

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004413

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 5.0/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Stannard Place, St Crispin Road, Norwich, Norfolk, NR3 1YE

Reviews

4.9 /5 202 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

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Anonymous

Verified
Housing & Property

Conveyancing

Professional and timely in responses in our initial engagement reducing the stress on ourselves.

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this review

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Poole Alcock Review Administrator

Thank you for your feedback — it’s greatly appreciated. I’m pleased to hear that our prompt and professional responses during the initial engagement helped to ease the pressure and reduce stress on your team. It was a pleasure working with you

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anonymous

Employment

Fast efficient service

From the moment of first contact, the service provided was sympathetic and efficient. Communications were always clear, and I was never left wondering as to what was going on. Most importantly, I felt listened to and never pressured into any decisions. The potential outcomes of all decisions and options were always clearly explained and it felt like we were in control of the situation the whole time.

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Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback. We’re delighted to hear that from the very first contact you found our service both sympathetic and efficient. It’s especially important to us that our communication is clear and consistent, so we’re pleased you always felt well informed throughout. Knowing that you felt listened to and never under pressure is incredibly important, and we’re glad we could provide a supportive environment where you felt in control. It’s great to hear that explaining all options and potential outcomes helped you feel confident in your decisions. We are very happy that we have been able to support you, and we truly appreciate you taking the time to share your experience.

0
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anonymous

Verified

Excellent!

Dan has been very professional throughout the course of my matter, he never fails to act with empathy and efficiency and actively avoids incurring unnecessary costs to keep everything at a minimum. I feel in very safe hands with Dan, he can always advise on the best way forwards.

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Poole Alcock Review Administrator

Thank you for your kind feedback. We’re pleased to hear that Dan’s professionalism, empathy, and efficient approach made a positive impact on your experience. It’s especially important to us that matters are handled with care while also being mindful of costs, so we’re glad this was reflected in your case. We truly appreciate you taking the time to share your thoughts, and we’ll be sure to pass your comments on to Dan.

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Christine

Verified

Very pleased with service

Very pleased with Kate's work. She has been very efficient with my case, and quick to respond. All my questions have been addressed very quickly and have been explained in detail. I have been kept fully informed about the progress of my case. Kate has been very rational and I have felt supported throughout my case.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Christine. We’re delighted to hear that Kate’s efficiency and responsiveness made such a positive difference to your experience. It’s great to know that all your questions were addressed quickly and explained clearly, and that you felt fully informed throughout your case. We’re especially pleased that you felt supported and reassured at every stage — that’s exactly the level of service we aim to provide. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to Kate.

0
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Yasen Patel

Verified
Housing & Property

Aldermore Remortgage - Exceptional Service

Mille was excellent, she kept me updatd and turned the transaction around very quickly and efficiently I want to pass my thanks on to Millie for such excellent service.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much Yasen for your kind feedback. We’re delighted to hear that Millie provided such excellent service and kept you well informed throughout. I’ll be sure to pass on your thanks to her—she’ll really appreciate your comments.

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Other Reviews

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dominic

Employment

dominic

Extremely helpful from start to finish. Made a settlement clear and easy to understand, offered good advice, were friendly, explained things clearly, and corresponded with my employer well. Highly recommend their services.

0
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Steve

Employment

Steve

I am extremely happy with the service I received from Jamie Riseley and his team in regard to their handling of my redundancy Settlement Agreement. During the on-line meeting I had with Jamie himself, I found him to be very friendly, helpful and insightful. Later in the process, when my employer failed to meet an agreed deadline, Jamie sent an additional email that prompted them to into fulfilling their obligations. Highly recommended.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Steve your feedback has made our day. We are delighted that we have been able to help you in your matter and will pass your very kind words onto Jamie and his team. Very best wishes.

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Karthick

Employment

Karthick

The Poole team handled the matter swiftly, well detail and professionally. Meeting was organised by remotely and all the information was explained clearly by the case handler. Great Service !

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Karthick we are delighted that you have had such a positive experience with Poole Alcock and have advised it has been 'great service'. If we can help any further please do not hesitate to get in touch.

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Helen

Employment

Helen

Excellent, quick, professional and reassuring to help me navigate my employment situation

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A representative from Poole Alcock LLP responded to this review

Thank you for your review, Helen. We are thrilled that our Employment team were able to reassure you throughout your employment situation. All the best for the future.

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Tahira

Employment

Tahira

I sought Poole Alcock's services to assist me with a settlement agreement following the redundancy of my job. In the end, they helped me get a more favourable outcome than I originally would have! The entire thing was so smooth and humanising. I requested to be contacted via their website and, because of my own availability, wasn't able to follow up with them for about a week. They were patient with me and respectful of my time. Even better, they acted quickly and efficiently. As my own scheduling issues brought me closer to the deadline for when I needed to sign the agreement, they were able to work within the timeframe I needed. The solicitor I worked with, Emily was fab. She (and Kellie) replied quickly, were completely courteous, and straight to business. Everything was explained to me in plain english, and I was even given advice to make changes to the settlement agreement that turned out to make it even more favourable for me. This is an important point to make! Poole Alcock gave me very useful advice that allowed me to negotiate an agreement that was even more favourable to me than what my employer originally offered. This is the number one part of my experience as to why I cannot recommend them enough.

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Reviews

4.8 /5 4995 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

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Adrian

Verified

Introduction to Poole Alcock

A very good introduction to the company. Relevant online documents sent very quickly

Legal experts tagged in
this review

0
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Mark Lambert

Verified
Housing & Property

Aldermore Remortgage - Very Good

The service from Chanel was very good, she was quick and professionally thorough.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

“Thank you for your kind words—I’ll be sure to pass your feedback on to Chanel.”

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Quick and Responsive

Very happy with the service Chanel provided. Nice Lady, quick and responsive

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Matthew thank you for your feedback. We’re delighted to hear that Chanel provided you with such efficient and responsive service.

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Katherine Evans

Verified
Housing & Property

Great service by Ellie

Really appreciated the communication levels and regular updates that were provided. Always felt up to date

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind feedback Katherine — it really means a lot! I’m glad the communication and updates helped you feel informed and up to date throughout. It was a pleasure to support you. 😊

0
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Anonymous

Verified
Housing & Property

Conveyancing

Professional and timely in responses in our initial engagement reducing the stress on ourselves.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback — it’s greatly appreciated. I’m pleased to hear that our prompt and professional responses during the initial engagement helped to ease the pressure and reduce stress on your team. It was a pleasure working with you

0
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Other Reviews

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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