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Poole Alcock LLP

4.7 | 28 Reviews 28 Reviews | Auction Law
4,996 Total Company Reviews info icon Auction Law | info icon 4,996 Total Company Reviews Auction Law | info icon 4,996 Total Company Reviews

Units A-J, Austen House, Station View, Guildford, Surrey, GU1 4AR

Accepting new clients

Units A-J, Austen House, Station View, Guildford, Surrey, GU1 4AR

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005747

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
91%
Value for
Money
95%+
Success
Rate
93%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.8/5
Approachability 4.6/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Units A-J, Austen House, Station View, Guildford, Surrey, GU1 4AR

Reviews

4.7 /5 28 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Family Law

Straightforward, clear, non-pushy advice

I received clear answers to the specific questions I had been seeking guidance on. Tim was straightforward, honest and kind. I do not need to engage a solicitor at the current time but I will certainly be back to Poole Alcock when I do.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy that you found Tim to be straightforward, honest and also kind which is very important when you are experiencing a very stressful situation. Please don't hesitate to get back in touch with us if you need further advice or feel ready to move forward. Very best wishes.

0
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Poppy

My worst experience with a law firm! Why can't I award zero stars?

Just terrible. Why can't I give no stars? 5 months into property sale with little to no progress despite no chain either side. No one ever to speak to. Never get calls returned. Error after error have delayed us by months. No accountability and no apology. Submitted a complaint only to be threatened that further complaints will further delay things. I'm really unsure what to do.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing your feedback Poppy, we are very sorry that you have not had a positive experience with Poole Alcock and would like to speak with you directly. I have passed this onto our Head of Department and also requested your details, if you can kindly supply these so that we can contact you.

0
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Stephen

Verified
Housing & Property

Conveyancing

Professional, clear adviceand very helpful

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A representative from Poole Alcock LLP responded to this review

Thank you for your positive review Stephen, we appreciate the feedback and are pleased Faith was able to assist you. Kind regards.

0
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Anonymous

Verified
Housing & Property

Conveyancing

Quick, friendly and personal service. All questions answered. Great follow in email with all information required.

Solicitors tagged in
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Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Caroline

Verified
Housing & Property

Conveyancing services on sale and purchase of old and new house

Had a long process of buying and selling the house. James and Team kept the process moving. were quick to respond to queries and made the process of conveyancing smooth.

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Reply by profile image of Jo Hughes

Jo Hughes

Hi Caroline thank you so much for the great review. We hope to work with you again in the future.

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Other Reviews

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Gareth Vaughan

Gareth

Whilst the process of selling in a chain was problematic, Poole Alcock (PA) have been steadfast in their approach. The communication with PA has been first class.

0
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Emma Clark

Housing & Property

Emma Clark

From start to finish, Poole Alcock Team were professional. From the administration side, communication was prompt and clear and from the solicitor’s side - great knowledge, understanding and guidance throughout our whole process. I would recommend them to anyone.

0
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Rod

Housing & Property

Rod

Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.

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Angumei

Angumei

I was shopping around local firm to instruct a solicitor for my 1st house purchase. From the initial consultation with the enquiry team - mollie, I was impressed with the clear communication and reassurance of quality service the firm provides their client. I was introduced to James William team ( James, Lauren & Nicola) and throughout the process I was kept well informed of every stage and the entire process has been a seamless & stress free. I have heard horror stories of firm not replying to their client however in my case, I was the one delaying to send my papers back due to my tenancy commitment. I highly recommend Poole Alcock, Nantwich- James William team( James , Lauren & Nicola)to anyone seeking reliable & professional Conveyencing services. Thank you for delivering an outstanding Conveyencing service.

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Gary Jones

Gary Jones

We used Poole Alcock for both the sale of of our previous home and the purchase of our forever one. I wouldn't hesitate to recommend them to anybody requiring conveyancing for property sales or purchase. Their service was exemplary on both occasions from start to finish. Glad we used them.

0
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Reviews

4.8 /5 4996 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Joanne Hawley

Joanne Hawley

Verified

New instruction

Second time I will have used Poole Alcock. Great, professional, speedy service.

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Adrian

Verified

Introduction to Poole Alcock

A very good introduction to the company. Relevant online documents sent very quickly

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0
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Mark Lambert

Verified
Housing & Property

Aldermore Remortgage - Very Good

The service from Chanel was very good, she was quick and professionally thorough.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

“Thank you for your kind words—I’ll be sure to pass your feedback on to Chanel.”

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Matthew Pearson

Verified
Housing & Property

Aldermore Remortgage - Quick and Responsive

Very happy with the service Chanel provided. Nice Lady, quick and responsive

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Matthew thank you for your feedback. We’re delighted to hear that Chanel provided you with such efficient and responsive service.

0
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Katherine Evans

Verified
Housing & Property

Great service by Ellie

Really appreciated the communication levels and regular updates that were provided. Always felt up to date

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your kind feedback Katherine — it really means a lot! I’m glad the communication and updates helped you feel informed and up to date throughout. It was a pleasure to support you. 😊

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Other Reviews

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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