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Poole Alcock LLP

5.0 | 72 Reviews 72 Reviews | Consumer
5,486 Total Company Reviews info icon Consumer | info icon 5,486 Total Company Reviews Consumer | info icon 5,486 Total Company Reviews

Stuart House, East Wing, St. Johns Street, Peterborough, Cambridgeshire, PE1 5DD

Accepting new clients

Stuart House, East Wing, St. Johns Street, Peterborough, Cambridgeshire, PE1 5DD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8005411

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Stuart House, East Wing, St. Johns Street, Peterborough, Cambridgeshire, PE1 5DD

Reviews

5.0 /5 72 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Consumer

Highly Recommend!

Dan and Sarah-Jane were very knowledgeable and diligent. They handled the matter efficiently and ensured all details were properly addressed. They consistently went above and beyond what was required to make sure everything was in order and progressed smoothly.

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Poole Alcock Review Administrator

We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Dan and Sarah-Jane. Thank you for choosing Poole Alcock.

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anonymous

Verified
Consumer

Excellent

My matter was very complicated but Sarah-Jane appears to have resolved it quickly and effectively. Thank you Sarah-Jane.

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Poole Alcock Review Administrator

We're delighted to hear that Sarah-Jane was able to resolve what was clearly a complex matter quickly and effectively. Providing practical solutions and expert guidance, even in challenging circumstances, is something we take great pride in. It's wonderful to know that her efforts made such a positive difference to your experience. We truly appreciate your comments and will be sure to pass on your thanks to Sarah-Jane.

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Sarah

Verified
Consumer

Brilliant

Dan has been incredibly thorough and detailed throughout the course of my ongoing matter and always checks in with me before moving forwards with anything. Dan is also very proactive meaning I have never had to chase him up on, he is always on top of matters.

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Poole Alcock Review Administrator

Thank you so much Sarah for your thoughtful feedback. We’re delighted to hear how positive your experience with Dan has been. It’s great to know that his thorough, detailed approach and clear communication have helped you feel supported and involved every step of the way. We’re especially pleased that his proactive approach has made things easier for you and kept everything progressing smoothly. Your kind words are truly appreciated, and we’ll be sure to pass them on to Dan.

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anonymous

Verified
Consumer

Honest and Refreshing Experience

Dan was very polite and honest during our initial call. He actually advised me not to instruct him as he felt it wasn’t in my best interests and instead pointed me in the right direction. It was very refreshing to deal with someone who genuinely puts the client first rather than just trying to secure a fee.

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Poole Alcock Review Administrator

Thank you for your kind and thoughtful feedback. We’re so pleased to hear about your positive experience with Dan. His honest and client-focused approach is something we truly value, and it’s great to know that he took the time to guide you in the right direction, even when that meant not instructing him. We agree—it’s refreshing to work with someone who always puts the client’s best interests first. We really appreciate you taking the time to share your experience.

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anonymous

Verified
Consumer

Great!

Sarah-Jane grasped the reasoning for my instruction quickly and provided the relevant advice in order to assist accordingly which put my mind at ease.

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Poole Alcock Review Administrator

Thank you for the kind feedback. I’m really pleased to hear that Sarah-Jane was able to quickly understand the situation and provide helpful advice. It’s great to know she could put your mind at ease and offer the support you needed.

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Other Reviews

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Tom

Consumer

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Chrissy

Consumer

Chrissy

Excellent professional service. Well recommended

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Alan

Consumer

Alan

Excellent courteous & friendly advice making decisions, in my case, on a civil matter easy. Thanks to Dan Brooks, Civil Litigation Partner, and team

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A representative from Poole Alcock LLP responded to this review

Thank you for these kind words Alan, they have been passed on to Dan and his team.

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Kerri

Consumer

Kerri

Excellent service throughout, extremely professional and would highly recommend. Sarah-Jane in particular is extremely thorough and dedicated in her role. Many thanks for all your continued support, we wouldn't use anyone else.

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A representative from Poole Alcock LLP responded to this review

Thank you Kerri for your excellent review!

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Brian

Consumer

Brian Baldwin

Good solicitors, very helpful particularly Dan Brooks. Would highly recommend them

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Reviews

4.8 /5 5486 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Jessica Cole

Jessica Cole

Verified

Will Change & Divorce Initial Strategy Meeting

Very professional with positive results in both cases. I was impressed and will use the practice in future issues.

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Max

Verified
Employment

Friendly and helpful with clear legal advice

I contacted Poole Alcock as I needed legal advice with very short notice. From the outset, I was kept fully informed throughout and the entire team have been helpful and friendly. A call was quickly arranged with Elinor who provided clear advice in a friendly but professional manner. Would recommend.

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Jane L Wood

Verified
Wills, Trusts & Probate

LPA Information to Completion

Charles Smalley was extremely helpful, knowledgeable and a pleasure to deal with. A credit to the company.

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anonymous

Verified
Wills, Trusts & Probate

Review

Five Stars Review and a very efficient Service. Selina Hollies was Excellent.

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Poole Alcock Review Administrator

Thank you for your five-star review! We're delighted to hear you received efficient service and that Selina provided such an excellent experience. We really appreciate your feedback and your support.

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Anonymous

Verified

Excellent service

I spoke with Irini who was extremely helpful. She went through the document line by line to make sure I understood everything. She was warm, friendly and very understanding. Excellent service.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We're delighted to hear that Irini was so helpful and took the time to explain everything clearly, ensuring you felt comfortable and informed throughout. We'll be sure to pass on your lovely comments. Thank you for choosing us!

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Other Reviews

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

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Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Charlotte Highfield

Charlotte Highfield

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

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Irene Anderson

Irene Anderson

Conveyance went smoothly with no hitches.

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Allan Henshall

Housing & Property

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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