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Poole Alcock LLP

4.8 | 155 Reviews 155 Reviews | Financial Protector
5,035 Total Company Reviews info icon Financial Protector | info icon 5,035 Total Company Reviews Financial Protector | info icon 5,035 Total Company Reviews

2A Lawton Road, Alsager, Cheshire, ST7 2BJ

Accepting new clients

2A Lawton Road, Alsager, Cheshire, ST7 2BJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408249

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
95%
Success
Rate
95%
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

2A Lawton Road, Alsager, Cheshire, ST7 2BJ

Reviews

4.8 /5 155 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Consumer

Great!

Sarah-Jane grasped the reasoning for my instruction quickly and provided the relevant advice in order to assist accordingly which put my mind at ease.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the kind feedback. I’m really pleased to hear that Sarah-Jane was able to quickly understand the situation and provide helpful advice. It’s great to know she could put your mind at ease and offer the support you needed.

0
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Mark Poole

Verified
Consumer

Mark

Sarah-Jane was very amenable during the course of my matter. She was always clear, easy to understand and always showed compassion. Sarah-Jane alleviated any stress that we had and left our heads clear. An overall very comforting experience.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Mark for your thoughtful feedback. We’re delighted to hear that Sarah-Jane was clear, compassionate, and supportive throughout your matter, and that she was able to make the process feel reassuring and stress-free for you.

0
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anonymous

Employment

Fast efficient service

From the moment of first contact, the service provided was sympathetic and efficient. Communications were always clear, and I was never left wondering as to what was going on. Most importantly, I felt listened to and never pressured into any decisions. The potential outcomes of all decisions and options were always clearly explained and it felt like we were in control of the situation the whole time.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback. We’re delighted to hear that from the very first contact you found our service both sympathetic and efficient. It’s especially important to us that our communication is clear and consistent, so we’re pleased you always felt well informed throughout. Knowing that you felt listened to and never under pressure is incredibly important, and we’re glad we could provide a supportive environment where you felt in control. It’s great to hear that explaining all options and potential outcomes helped you feel confident in your decisions. We are very happy that we have been able to support you, and we truly appreciate you taking the time to share your experience.

0
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anonymous

Verified
Consumer

Excellent!

Dan has been very professional throughout the course of my matter, he never fails to act with empathy and efficiency and actively avoids incurring unnecessary costs to keep everything at a minimum. I feel in very safe hands with Dan, he can always advise on the best way forwards.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We’re pleased to hear that Dan’s professionalism, empathy, and efficient approach made a positive impact on your experience. It’s especially important to us that matters are handled with care while also being mindful of costs, so we’re glad this was reflected in your case. We truly appreciate you taking the time to share your thoughts, and we’ll be sure to pass your comments on to Dan.

0
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Sandra Diskin

Verified

Good service so far

My enquiry was dealt with professionally and I was happy with the outcome.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback Sandra. We’re glad your enquiry was handled professionally and that you were happy with the outcome.

0
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Other Reviews

Profile image of Info

Info

Family Law

Info

Good Service experienced and willing to share our experience

Legal experts tagged in
this review

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

1
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Tom

Consumer

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

Solicitors tagged in
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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Chrissy

Consumer

Chrissy

Excellent professional service. Well recommended

0
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Christine

Personal Injury

Christine

Helpful advice and excellent service

1
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Alan

Consumer

Alan

Excellent courteous & friendly advice making decisions, in my case, on a civil matter easy. Thanks to Dan Brooks, Civil Litigation Partner, and team

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you for these kind words Alan, they have been passed on to Dan and his team.

0
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Reviews

4.9 /5 5035 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Very easy to deal with

Shocked at how quick I could get an appointment, very easy to deal with. The communication was on point. Very efficient throughout.

Solicitors tagged in
this review

0
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anonymous

Verified
Employment

Straight forward, plain english

Straight forward, plain english and a very east process from start to finish. Will definitely recommend.

Solicitors tagged in
this review

0
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anonymous

Verified
Employment

Straight forward, plain english

Straight forward, plain english and a very east process from start to finish. Will definitely recommend.

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this review

0
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Andrew S

Verified
Housing & Property

Property Transfer follow-up

Excellent prompt service in response to a phone call request. Friendly and helpful initial contact.

Solicitors tagged in
this review

0
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Chris Mellor

Verified
Housing & Property

Conveyance quote , and follow up

nice people to deal with , fast response times , and easy to understand process

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this review

0
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Other Reviews

Profile image of Chloe Harris

Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
this review

0
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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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