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Poole Alcock LLP

4.9 | 188 Reviews 188 Reviews | Section 8 Orders
5,063 Total Company Reviews info icon Section 8 Orders | info icon 5,063 Total Company Reviews Section 8 Orders | info icon 5,063 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.9 /5 188 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of Mark Poole

Mark Poole

Verified
Consumer

Mark

Sarah-Jane was very amenable during the course of my matter. She was always clear, easy to understand and always showed compassion. Sarah-Jane alleviated any stress that we had and left our heads clear. An overall very comforting experience.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Mark for your thoughtful feedback. We’re delighted to hear that Sarah-Jane was clear, compassionate, and supportive throughout your matter, and that she was able to make the process feel reassuring and stress-free for you.

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anonymous

Verified
Family Law

Very helpful - thank you

Chloe's advice in regard to the arrangements for my daughter was very helpful, thank you.

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Anonymous

Verified
Personal Injury

Very good service

We found all the Poole Alcock staff helpful and courteous. The service was efficient, we were informed about the process and how long it would take and our solicitor Georgina was experienced and achieved a good outcome.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We’re delighted to hear that you found all of our team at Poole Alcock helpful and courteous, and that the service provided was efficient and well communicated throughout. It’s especially pleasing to know that Georgina’s experience helped achieve a positive outcome for you. We truly appreciate your comments and are grateful you took the time to share your experience.

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Jane O'Brien

Verified
Housing & Property

Really good service

Really good service, efficient and good communication. Sometimes you can be waiting quite a while with solicitors but Olivia aways got back to me very efficiently and explained the process in a way that was easy to understand.

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A representative from Poole Alcock LLP responded to this review

Olivia will be so pleased to read your kind words, thank you for taking the time to leave feedback, Jane. Please do let us know if we can assist you with anything else.

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Christopher Rimmington

Verified
Family Law

Father seeking shared living arrangements for child

Kelly took what was a challenging situation for me, simplified it and made it manageable. Sound advice given throughout, conscientious in working with me on my preferred approach and ultimately achieving a successful outcome for my son in line with his wishes. Would not hesitate in connecting with Kelly again with any future challenges and would recommend to others the services of Poole Alcock Solicitors.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Christopher. We are delighted to hear that Kelly was able to simplify a challenging situation and provide sound advice while respecting your preferred approach. It’s wonderful to know that her guidance contributed to a successful outcome for your son. We greatly appreciate your recommendation and would be pleased to assist you with any future matters. Kindest regards.

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Other Reviews

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Helen Nightingale

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

0
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lukas

Employment

lukas

Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor. I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone. Thank you

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Serena

Employment

Serena

Very happy with my service. Got a phone call back straight away after enquiring and managed to fit me in the next day to speak to a solicitor and sort exactly what I needed in such short notice

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Serena for leaving such a great review. We really appreciate you taking the time to complete the questionnaire and we are delighted that we have been able to help you. Very best wishes.

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Christopher Allan Henshall

Christopher Allan Henshall

Professional at all times and easy to contact

0
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Peter

Family Law

Peter

Very easy to speak with and arrange an appointment. Friendly and helpful staff. Needed some advice and got just what i needed from a lovely and brilliant solicitor called Rose. Fantastic and would definitely recommend

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Reply by profile image of Jo Hughes

Jo Hughes

Hi Peter thank you so much for this lovely review, Rose will be Thrilled. We hope to work with you again in the future.

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Reviews

4.9 /5 5063 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of RD

RD

Employment

Elinor Hind - excellent support

Excellent support and advise provided by Elinor. Extremely personable and made what was a stressful situation a much better experience. Thank you!

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this review

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anonymous

Verified
Employment

Easy, efficient, and crystal clear explanations

Easy, efficient, and crystal clear explanations. Very satisfied - would definitely recommend.

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this review

0
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anonymous

Verified
Wills, Trusts & Probate

Review

Very pleased to meet Daisy. She was very pleasant and helpful.

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0
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anonymous

Verified

Very professional

Very professional - not full of jargon. Very easy to understand and will definitely recommend

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anonymous

Verified
Employment

A smooth and efficient process from start to finish

A smooth and efficient process from start to finish. Everything was clearly explained and from my first call with Megan, discussions with Oliver and through to my consultation with Jamie, I was treated with respect and kept informed throughout.

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this review

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Other Reviews

Profile image of Chloe Harris

Chloe Harris

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

0
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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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