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Poole Alcock LLP

4.8 | 66 Reviews 66 Reviews | Cloud Computing Contracts
5,014 Total Company Reviews info icon Cloud Computing Contracts | info icon 5,014 Total Company Reviews Cloud Computing Contracts | info icon 5,014 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
95%+
Success
Rate
95%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.8 /5 66 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Mark Midmore

Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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Callum Sayle

Verified
Housing & Property

Great Service

Really happy with communication from all of the team, Kate, Lindsay & Maisy work quickly even when there had been a delay from the seller's solicitor. We are aware solicitors get bad press but our experience was far from this.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Callum. We’re delighted to hear that you were so happy with the communication from Kate, Lindsay, and Maisy. It’s especially great to know that the team worked quickly and efficiently, even when faced with delays outside of their control. Your comments about your experience meaningfully stand out to us — we’re particularly pleased to hear that we were able to exceed expectations and provide a service that differs from the usual perception. We truly appreciate you taking the time to share your experience and your kind words.

0
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Chris Barnett

Verified
Wills, Trusts & Probate

Will Amendment

Knowledgeable, approachable and efficient throughout. Can't fault Selina for her guidance and help in working through my will amendments. Selina kept it professional and easy going to ensure my confidence was high and I felt relaxed. Thank you

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Chris. We’re delighted to hear that Selina was knowledgeable, approachable, and efficient throughout your experience. It’s especially pleasing to know that her guidance helped you confidently work through your will amendments in a way that felt both professional and relaxed. We truly appreciate you taking the time to share your kind comments, and we’ll be sure to pass on your thanks to Selina.

0
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Avi Dubiner

Verified
Housing & Property

Aldermore Remortgage - Speedy Transaction

We want to express our appreciation for the speed and care taken in this transaction. We greatly appreciate Olivia's efforts and look forward to doing more deals with Poole Alcock in the future.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re pleased to hear you appreciated the speed and care in your transaction, and we look forward to working with you again.

0
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Graeme Miller

Verified
Housing & Property

Aldermore Remortgage - Brilliant from start to finish

Olivia was absolutely brilliant. When she called us to confirm completion, we were over the moon the service was so quick and efficient. We couldne be happier! We hope to deal with Poole Alcock again in the future

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Other Reviews

Profile image of Andrew Ayres

Andrew Ayres

Andrew

Fantastic service from Maisy and Kate. We ended up in a chain of 5 whilst buying and selling a house. Our exchange date was delayed five times due to legal issues within the chain. There wasn't a single legal glitch from Maisy. She had our legal work completed in good time, communicated with the bank so our money transferred on time and we suffered no more stress than necessary throughout the whole process. Maisy's communication with us was outstanding. Our queries were answer quickly and we were given regular updates throughout the whole process. In a chain of 5 it's easy to tell which solicitors are effective and get the job done and which don't. I'm pleased to say Maisy and Kate definitely get the job done.

0
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Profile image of Jayne

Jayne

Employment

Jayne

Poole Alcock were very helpful and professional dealing with an agreement. All staff were polite and went the extra mile to help answer questions.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Morning Jayne, thank you very much for taking the time to complete the questionnaire we really do appreciate your lovely feedback. Warmest wishes

0
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Donna Macnab

Donna Macnab

Selling a house remotely is a challenge. James and team work locally but feel connected via opportunities to take documents to local offices and strong efficiency on line.

0
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Profile image of Donna Macnab

Donna Macnab

Housing & Property

Donna Macnab

Selling a house remotely is a challenge. James and team work locally but feel connected via opportunities to take documents to local offices and strong efficiency on line.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for leaving such a great 5 star review Donna. We are so pleased that James and his team have been able to help you and hope to work with you again.

0
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Profile image of Chris Smith

Chris Smith

Chris Smith

My overall impression was an extreme lack of communication, I don’t think I ever actually spoke to the solicitor handling my case. I received templated letters that were not specific to my case. Over all I was some what disappointed.

0
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Reviews

4.8 /5 5014 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Redundancy Settlement

Really professional service and I would highly recommend

Solicitors tagged in
this review

0
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Profile image of Julian Thompson

Julian Thompson

Verified

Initial contact with Lexie

My questions answered clearly and professionally. Thank you!

Legal experts tagged in
this review

0
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Profile image of Mark Midmore

Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of David Bartram

David Bartram

Employment

Efficient and freindly service

Got to the point, made everything clear and uncomplicated

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this review

0
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Profile image of anonymous

anonymous

Verified
Employment

5 stars for Jamie

5 stars for Sophie Hancock and Jamie Riseley. A very positive experience and went out of their way to support me.

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this review

0
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Other Reviews

Profile image of Michael Clarke

Michael Clarke

Michael

Absolutely shocking company ! It took these clowns 29 weeks to EXCHANGE ! Myself and my solicitor were emailing and phoning virtually every day after week 16 to ask why the delay . No chain and a first time buyer so why the delay ? Apart from this review we will be making formal complaints to the relevant authorities as their own complaints dept haven’t replied . Their conveyance teams simply didn’t understand Planning permissions and what “granted” means . DO NOT USE !!!!! Use a firm with more reviews .

0
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Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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