anonymous
Employment
Really helpful and swift
Eleanor and the team were very professional and swift in dealing with my case.
Legal experts tagged in
this review
Poole Alcock LLP
Creative Solutions
|
5,038 Total Company Reviews
Creative Solutions
|
5,038 Total Company Reviews
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Accepting new clients
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 408248
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Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
17%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Family Law
1 / 11
Housing & Property
1 / 72
Wills, Trusts & Probate
1 / 3
Employment
1 / 19
Commercial Property
1 / 3
Dispute Resolution
1 / 14
Crime/ Criminal Defence
1 / 10
Commercial and Business Law
1 / 1
Private Client Law
1 / 3
Child Law
1 / 2
Consumer
1 / 10
Company & Commercial
1 / 15
Litigation
1 / 1
Personal Injury
1 / 5
Contract Law
1 / 45
Banking
1 / 7
Construction
1 / 6
Land Law
1 / 1
Company Law
1 / 2
Auction Law
1 / 2
Adjudication Law
1 / 1
Advocacy Law
1 / 21
Business Law
1 / 4
Court of Protection and Deputyship
1 / 5
Planning Law
1 / 4
Debt and Tax Law
1 / 1
Clinical Negligence
1 / 3
Mergers and Acquisitions Law
1 / 9
Agriculture
1 / 85
Corporate Law
1 / 4
Commercial Law
1 / 1
IT & Intellectual Property
1 / 8
Welfare & Benefits
1 / 16
Money & Tax
1 / 20
Banking and Financial Law
1 / 1
Education
1 / 2
Charities
1 / 8
Dental Law
1 / 4
Driving offences
1 / 5
Civil Law
1 / 1
Defamation Law
1 / 3
Injunctions Law
1 / 68
Governance Law
1 / 14
Regulations
1 / 10
Local
1 / 57
Family Law
1 / 4,221
Housing & Property
4 / 4,769
Wills, Trusts & Probate
4 / 3,760
Employment
2 / 3,621
Commercial Property
37 / 3,667
Dispute Resolution
14 / 1,801
Crime/ Criminal Defence
78 / 2,139
Commercial and Business Law
3 / 348
Private Client Law
4 / 297
Child Law
15 / 1,638
Consumer
4 / 4,416
Company & Commercial
16 / 4,185
Litigation
2 / 878
Personal Injury
31 / 2,653
Contract Law
2 / 1,427
Banking
1 / 1,031
Construction
9 / 856
Land Law
7 / 1,321
Company Law
6 / 969
Auction Law
2 / 286
Adjudication Law
2 / 238
Advocacy Law
1 / 150
Business Law
3 / 459
Court of Protection and Deputyship
5 / 575
Planning Law
3 / 585
Debt and Tax Law
3 / 785
Clinical Negligence
46 / 1,246
Mergers and Acquisitions Law
1 / 425
Agriculture
17 / 819
Corporate Law
3 / 842
Commercial Law
3 / 176
IT & Intellectual Property
6 / 1,113
Welfare & Benefits
11 / 1,049
Money & Tax
21 / 1,951
Banking and Financial Law
2 / 216
Education
11 / 424
Charities
4 / 770
Dental Law
1 / 56
Driving offences
22 / 623
Civil Law
2 / 59
Defamation Law
1 / 261
Injunctions Law
1 / 932
Governance Law
1 / 273
Regulations
5 / 2,413
National
4 / 11,165
Meet the team of Poole Alcock LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Lisa Potts
Partner – Head of Secured Lending & Deputy Head of Real Estate Operations
5.0
|
148 Reviews
Selina Hollies
Solicitor
4.9
|
14 Reviews
Olivia Mayer
Secured Lending Case Handler
5.0
|
12 Reviews
Alison Collins-Renalias
Licensed Conveyancer
5.0
|
7 Reviews
Contact & Locations - Poole Alcock LLP
Opening hours
| Monday | 09:00–17:15 | |
| Tuesday | 09:00–17:15 | |
| Wednesday | 09:00–17:15 | |
| Thursday | 09:00–17:15 | (Open) |
| Friday | 09:00–17:15 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Reviews
4.9
/5
340 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised
ReviewSolicitors Review List
Mark Poole
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Consumer
Mark
Sarah-Jane was very amenable during the course of my matter. She was always clear, easy to understand and always showed compassion. Sarah-Jane alleviated any stress that we had and left our heads clear. An overall very comforting experience.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you Mark for your thoughtful feedback. We’re delighted to hear that Sarah-Jane was clear, compassionate, and supportive throughout your matter, and that she was able to make the process feel reassuring and stress-free for you.
anonymous
Employment
Redundancy Settlement
Really professional service and I would highly recommend
Solicitors tagged in
this review
Poole Alcock Review Administrator
We are delighted that you will recommend Poole Alcock after receiving really professional service from Jamie and will pass on your very kind words.
anonymous
Employment
Redundancy Advice
Elinor was extremely efficient during my redundancy consultation period.
Legal experts tagged in
this review
Poole Alcock Review Administrator
Thank you for your comments. I’m very pleased to hear that Elinor provided such an efficient service during your redundancy consultation. Your feedback is greatly appreciated.
Anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Housing & Property
Conveyancing
Professional and timely in responses in our initial engagement reducing the stress on ourselves.
Legal experts tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback — it’s greatly appreciated. I’m pleased to hear that our prompt and professional responses during the initial engagement helped to ease the pressure and reduce stress on your team. It was a pleasure working with you
Other Reviews
dominic
Employment
dominic
Extremely helpful from start to finish. Made a settlement clear and easy to understand, offered good advice, were friendly, explained things clearly, and corresponded with my employer well. Highly recommend their services.
Steve
Employment
Steve
I am extremely happy with the service I received from Jamie Riseley and his team in regard to their handling of my redundancy Settlement Agreement. During the on-line meeting I had with Jamie himself, I found him to be very friendly, helpful and insightful. Later in the process, when my employer failed to meet an agreed deadline, Jamie sent an additional email that prompted them to into fulfilling their obligations. Highly recommended.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Steve your feedback has made our day. We are delighted that we have been able to help you in your matter and will pass your very kind words onto Jamie and his team. Very best wishes.
Karthick
Employment
Karthick
The Poole team handled the matter swiftly, well detail and professionally. Meeting was organised by remotely and all the information was explained clearly by the case handler. Great Service !
Poole Alcock Review Administrator
Karthick we are delighted that you have had such a positive experience with Poole Alcock and have advised it has been 'great service'. If we can help any further please do not hesitate to get in touch.
Helen
Employment
Helen
Excellent, quick, professional and reassuring to help me navigate my employment situation
A representative from Poole Alcock LLP responded to this review
Thank you for your review, Helen. We are thrilled that our Employment team were able to reassure you throughout your employment situation. All the best for the future.
Emily
Employment
Emily
Just incredible - I phoned them that morning asking them to aid me in a settlement issue . By 11 they had booked me an appointment and all was signed , sent off and sorted by 11 - miracle workers in my eyes ! Thank you especially to Jamie and Kellie
Solicitors tagged in
this review
Jo Hughes
Hi Emily, I'm so pleased to hear you got the help you needed and fast!!!And thanks so much for your lovely review.
Reviews
4.8
/5
5038 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised
ReviewSolicitors Review List
Anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Housing & Property
Conveyancing enquiry
Megan was very helpful in providing a quote for the sale of our house and purchase of a property and sent over all the information quickly.
Legal experts tagged in
this review
Anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Supportive and knowledgable team
I was offered a protected conversation by my employer and offered a settlement agreement. I had limited time to decide, and Jamie was available the following day to provide advice. As a result I could make a decision with confidence, with an understanding of my legal rights. I would use this firm again and will recommend them too.
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Professional
Professional and took it on at the last minute. Very thorough.
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Highly recommended
Highly recommended. Your expertise and efficiency were greatly appreciated
Solicitors tagged in
this review
anonymous
Employment
Really helpful and swift
Eleanor and the team were very professional and swift in dealing with my case.
Legal experts tagged in
this review
Other Reviews
Scott Bryant
Scott
Absolute joke of an outfit. I called regarding a high-value commercial dispute and defamation claim, and they turned it down instantly because they are completely soft. They have zero stomach for a real corporate fight and just want easy, guaranteed cash upfront rather than actually earning their keep. Totally useless and unwilling to back independent professionals against corporate bullying. Don't waste your time with them.
Hi Scott, thank you for your feedback. Unfortunately we do not specialise in this area of law and therefore cannot take on defamation cases full stop, not just your specific case. Please can you kindly remove your review, as it not an accurate reflection of the situation.
Mark rolfe
Housing & Property
Mark rolfe
Emily and Jordan have been brilliant through the whole process
Solicitors tagged in
this review
Poole Alcock Review Administrator
That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.
Aimee Brierley
Housing & Property
Aimee Brierley
Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.
Matthew Dean
Matthew Dean
Excellent service. Thanks.
Poole Alcock Review Administrator
Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.
Stuart Hutchings
Housing & Property
Stuart Hutchings
Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.
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