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Poole Alcock LLP

4.6 | 67 Reviews 67 Reviews | Prescriptive Rights
5,048 Total Company Reviews info icon Prescriptive Rights | info icon 5,048 Total Company Reviews Prescriptive Rights | info icon 5,048 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.6
Excellent
90%
Value for
Money
91%
Success
Rate
91%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.6 /5 67 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Mark Midmore

Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Mark. We’re delighted to hear that both your initial contact and subsequent query were handled efficiently and clearly, helping to make the process straightforward from the outset.

0
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Profile image of Sophie Naylor

Sophie Naylor

Verified
Housing & Property

Aldermore Remortgage - Great Service

Olivia was lovely, she provided us with a great service and we're happy it is all now completed.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Sophie. We’re delighted to hear that Olivia provided such a great service and made the process a positive experience for you. It’s wonderful to know everything has now been completed to your satisfaction. We truly appreciate your comments and will be sure to pass them on to her.

0
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Profile image of John Masson

John Masson

Verified
Housing & Property

Aldermore Remortgage - Outstanding Service

The service is outstanding. Olivia who handled my file was superb!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much John for the wonderful review and for taking the time to complete the questionnaire. We are always delighted when we receive great feedback like this and we will pass on your lovely words to Olivia. Kind regards.

0
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Chris M

Verified
Housing & Property

Bright by name bright by nature

A pleasure to deal with. Competent, knowledgeable, amiable and, above all, bright...

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lovely feedback Chris, thank you. We appreciate you taking the time to give a great 5 star review and for completing the questionnaire. Kindest regards.

0
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Anonymous

Verified
Housing & Property

Land Transaction

A good service provided and would use again. Had contact with several different parties, but with one main lead.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive review and feedback. We are glad that we have been able to help. Best wishes.

0
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Other Reviews

Profile image of Paul Kirby

Paul Kirby

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

0
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Profile image of Paul Kirby

Paul Kirby

Housing & Property

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you Paul, for your review of Emily and her team. We are so pleased we supported you well throughout your transaction.

0
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Reviews

4.8 /5 5048 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified

Great!

Sarah-Jane grasped the reasoning for my instruction quickly and provided the relevant advice in order to assist accordingly which put my mind at ease.

Solicitors tagged in
this review

0
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Profile image of Matthew Morris Wagstaff

Matthew Morris Wagstaff

Verified
Housing & Property

10/10 service

They were a 10/10. The Purchase was a smooth process and great value for money.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the great 5 star review Matthew, we are very happy that your purchase was a smooth process and you thought it to be great value for money, Your satisfaction is greatly appreciated.

0
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Profile image of Steven Linde

Steven Linde

Verified
Wills, Trusts & Probate

Will Preparation plus Powers of Attorney

All our questions were answered and our requests listened too. Advice was provided in a professional way throughout.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank your for the 5 star review Steven, we are very happy that Charles was able to answer all of your questions and listened to your requests. It’s great to know that the advice provided met your expectations in a professional manner. We appreciate your kind comments.”

0
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anonymous

Verified
Company & Commercial

Really smooth process...

This was a really smooth process, Jamie was friendly and efficient

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you found the process to be really smooth and Jamie was friendly and efficient. Best wishes.

0
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Steven

Verified
Employment

Process has been straightforward

This was my first time being in this position but the process has been straightforward and easy. I haven't felt overwhelmed which is a testament to everyone I spoke to at Poole Alcock.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing your experience. We’re delighted to hear that your first time going through this process felt straightforward and manageable. It’s especially rewarding to know that the support from the team at Poole Alcock helped you feel at ease throughout. Your feedback is greatly appreciated Steven.

0
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Other Reviews

Profile image of Scott Bryant

Scott Bryant

Scott

Absolute joke of an outfit. I called regarding a high-value commercial dispute and defamation claim, and they turned it down instantly because they are completely soft. They have zero stomach for a real corporate fight and just want easy, guaranteed cash upfront rather than actually earning their keep. Totally useless and unwilling to back independent professionals against corporate bullying. Don't waste your time with them.

Hi Scott, thank you for your feedback. Unfortunately we do not specialise in this area of law and therefore cannot take on defamation cases full stop, not just your specific case. Please can you kindly remove your review, as it not an accurate reflection of the situation.

0
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Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Profile image of Matthew Dean

Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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