Helen Anderton
Fantastic advice
I contacted Poole Alcock LLP following an employment issue. Elinor and the team responded promptly and gave clear and helpful advice in a difficult time.
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Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Accepting new clients
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 408248
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Poole Alcock LLP are accredited by
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP are accredited by
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:15 | |
| Tuesday | 09:00–17:15 | |
| Wednesday | 09:00–17:15 | (Open) |
| Thursday | 09:00–17:15 | |
| Friday | 09:00–17:15 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
I contacted Poole Alcock LLP following an employment issue. Elinor and the team responded promptly and gave clear and helpful advice in a difficult time.
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1st class service- provided by a first class solicitor. Selina has an immediate appreciation of your problems. Offers sound and sensible legal advice
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Thank you for your fantastic feedback Robert. We’re thrilled to hear that Selina delivered a first-class service and was able to quickly understand your situation. Providing clear, practical, and sensible legal advice is something we pride ourselves on, so it’s wonderful to know this made a positive difference to your experience. We truly appreciate you taking the time to share your comments, and we’ll be sure to pass your kind words on to Selina.
This review was submitted by a verified client of Poole Alcock LLP.
The team was very helpful and kept me informed. I am also grateful for the team keeping my broker up to date. I would recommend to anyone needing legal services, and have already recommended another family member.
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Thank you so much for your lovely feedback Jack. We’re really pleased we could keep you and your broker fully informed throughout the process. Your recommendation—and your trust in referring a family member—means a great deal to us. We’re always here if you need us again.
This review was submitted by a verified client of Poole Alcock LLP.
Supportive and helpful and gave clear advice
Thank you for your kind feedback. We’re really pleased to hear that you found the support helpful and the advice clear. Providing straightforward, practical guidance is very important to us, so it’s great to know we met your expectations. If you ever need any further assistance, please don’t hesitate to get in touch—we’re always happy to help.
This review was submitted by a verified client of Poole Alcock LLP.
I had a very informative discussion today and felt confident in choosing Poole Alcock to be my solicitors
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Professional service
Thank you for your positive review and feedback. We are very happy that the team have been able to help you. Best wishes.
We are about to purchase a property in Northwich, a lady called Amber dealt with our request for a solicitor. We were instantly put at ease by her approach. She was knowledgeable and informative and made us feel comfortable and at ease. Would definitely recommend this company.
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Professional and streamlined service. Many thanks to you all for helping me. I thoroughly recommend Poole Alcock solicitors.
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Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor. I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone. Thank you
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I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.
Thank you so much Dean for taking the time to complete the questionnaire and for your great feedback. We really appreciate the 5 stars and we are very happy that you felt the advice you received was very informative and helpful.
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
Eleanor and the team were very professional and swift in dealing with my case.
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I found the team to be really helpful. Everything was clearly explained and there was a quick turnaround time. 10/10 - would definitely use again.
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I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you
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Walked into the office and was greeted with a smile and given an office to sit down and talk to the sales operator who explained the process and gave a good quote that i agreed to immediately
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I contacted Poole Alcock LLP following an employment issue. Elinor and the team responded promptly and gave clear and helpful advice in a difficult time.
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Absolute joke of an outfit. I called regarding a high-value commercial dispute and defamation claim, and they turned it down instantly because they are completely soft. They have zero stomach for a real corporate fight and just want easy, guaranteed cash upfront rather than actually earning their keep. Totally useless and unwilling to back independent professionals against corporate bullying. Don't waste your time with them.
Hi Scott, thank you for your feedback. Unfortunately we do not specialise in this area of law and therefore cannot take on defamation cases full stop, not just your specific case. Please can you kindly remove your review, as it not an accurate reflection of the situation.
Emily and Jordan have been brilliant through the whole process
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That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.
Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.
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Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.
Excellent service. Thanks.
Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.
Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.
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Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.
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