anonymous
Housing & Property
Initial Call
Eve was just amazing, so friendly and helpful.
Legal experts tagged in
this review
Poole Alcock LLP
Structural Defects
|
5,072 Total Company Reviews
Structural Defects
|
5,072 Total Company Reviews
4th Floor, Salt Quay House, 6 North East Quay, Sutton Harbour, Plymouth, Devon, PL4 0HP
Accepting new clients
4th Floor, Salt Quay House, 6 North East Quay, Sutton Harbour, Plymouth, Devon, PL4 0HP
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8005406
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Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Family Law
1 / 11
Housing & Property
1 / 16
Wills, Trusts & Probate
1 / 7
Employment
1 / 20
Commercial Property
1 / 9
Crime/ Criminal Defence
1 / 12
Dispute Resolution
1 / 30
Commercial and Business Law
1 / 4
Private Client Law
1 / 4
Child Law
1 / 3
Consumer
1 / 154
Company & Commercial
1 / 7
Litigation
1 / 1
Personal Injury
1 / 2
Contract Law
1 / 17
Construction
1 / 7
Banking
1 / 7
Land Law
1 / 1
Auction Law
1 / 2
Company Law
1 / 10
Advocacy Law
1 / 1
Adjudication Law
1 / 7
Business Law
1 / 4
Court of Protection and Deputyship
1 / 5
Planning Law
1 / 4
Clinical Negligence
1 / 6
Corporate Law
1 / 4
Debt and Tax Law
1 / 1
Mergers and Acquisitions Law
1 / 9
Agriculture
1 / 85
Commercial Law
1 / 1
IT & Intellectual Property
1 / 6
Welfare & Benefits
1 / 5
Banking and Financial Law
1 / 1
Charities
1 / 8
Money & Tax
1 / 7
Education
1 / 1
Dental Law
1 / 1
Driving offences
1 / 10
Civil Law
1 / 4
Defamation Law
1 / 3
Injunctions Law
1 / 50
Governance Law
1 / 83
Regulations
1 / 137
Local
1 / 16
Family Law
1 / 4,221
Housing & Property
4 / 4,769
Wills, Trusts & Probate
4 / 3,761
Employment
2 / 3,621
Commercial Property
37 / 3,667
Crime/ Criminal Defence
78 / 2,139
Dispute Resolution
14 / 1,801
Commercial and Business Law
3 / 348
Private Client Law
4 / 297
Child Law
15 / 1,638
Consumer
4 / 4,416
Company & Commercial
16 / 4,185
Litigation
2 / 878
Personal Injury
31 / 2,653
Contract Law
2 / 1,427
Construction
9 / 856
Banking
1 / 1,031
Land Law
7 / 1,321
Auction Law
2 / 286
Company Law
6 / 969
Advocacy Law
1 / 150
Adjudication Law
2 / 238
Business Law
3 / 459
Court of Protection and Deputyship
5 / 575
Planning Law
3 / 585
Clinical Negligence
46 / 1,246
Corporate Law
3 / 842
Debt and Tax Law
3 / 785
Mergers and Acquisitions Law
1 / 425
Agriculture
17 / 819
Commercial Law
3 / 176
IT & Intellectual Property
6 / 1,113
Welfare & Benefits
11 / 1,049
Banking and Financial Law
2 / 216
Charities
4 / 770
Money & Tax
21 / 1,952
Education
11 / 424
Dental Law
1 / 56
Driving offences
22 / 623
Civil Law
2 / 59
Defamation Law
1 / 261
Injunctions Law
1 / 932
Governance Law
1 / 273
Regulations
5 / 2,413
National
4 / 11,165
Contact & Locations - Poole Alcock LLP
Opening hours
| Monday | 09:00–17:15 |
| Tuesday | 09:00–17:15 |
| Wednesday | 09:00–17:15 |
| Thursday | 09:00–17:15 |
| Friday | 09:00–17:15 |
| Saturday | (Closed) |
| Sunday | (Closed) |
4th Floor, Salt Quay House, 6 North East Quay, Sutton Harbour, Plymouth, Devon, PL4 0HP
Reviews
4.9
/5
1688 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.
calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive
ReviewSolicitors Review List
Amit Pradhan
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Housing & Property
Aldermore Remortgage - Professional and well organised
I wanted to take a moment to express my sincere appreciation for Olivia's support and professionalism throughout the refinance of our company property. We are genuinely grateful for the clarity, patience and dedication she brought to every stage of the process. Her guidance made what could have been a stressful experience feel manageable and well organised. We always felt informed and reassured, and her prompt responses and attention to detail gave me complete confidence that everything was being handled with care. I want to thank Olivia once again for her hard work and expertise. It has been a pleasure working with Olivia and Poole Alcock and I truly appreciate everything that was done to helpbring this refinance to a successful close.
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Highly Recommend!
Dan and Sarah-Jane were very knowledgeable and diligent. They handled the matter efficiently and ensured all details were properly addressed. They consistently went above and beyond what was required to make sure everything was in order and progressed smoothly.
Linda Watson
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Wills, Trusts & Probate
Deed of Variation
A thorough and professional service. The solicitor understood exactly what was needed and prepared a clear Deed of Variation that could be acted on by the executors. It took longer than the estimated 10 days, largely due to the unavoidable delays due to the long use of the paper post system.
Solicitors tagged in
this review
Nicholas Martucci
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Housing & Property
Aldermore Remortgage - 6 Stars
We are more than happy with the service provided by Alison. There was a Transfer of Equity involved which we had never dealt with before. Alison made the process smooth and easy to understand and the cost for the Transfer of Equity was reasonably priced. Very pleased.
Other Reviews
Chloe Harris
Housing & Property
Chloe Harris
Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved
Solicitors tagged in
this review
Poole Alcock Review Administrator
We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.
Mark rolfe
Housing & Property
Mark rolfe
Emily and Jordan have been brilliant through the whole process
Solicitors tagged in
this review
Poole Alcock Review Administrator
That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.
Aimee Brierley
Housing & Property
Aimee Brierley
Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.
Matthew Dean
Housing & Property
Matthew Dean
Excellent service. Thanks.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.
Stuart Hutchings
Housing & Property
Stuart Hutchings
Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.
Reviews
4.9
/5
5072 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.
calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive
ReviewSolicitors Review List
anonymous
Housing & Property
Initial Call
Eve was just amazing, so friendly and helpful.
Legal experts tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Straightforward and clear communication
The process for getting in contact was very straightforward. Communication has been very clear and advice given was pragmatic and to the point.
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Straightforward and clear communication
The process for getting in contact was very straightforward. Communication has been very clear and advice given was pragmatic and to the point.
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Very Efficient!
Very efficient, called back really quickly. Very simply put and I fully understand it all. I will definitely recommend.
Solicitors tagged in
this review
Amit Pradhan
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Housing & Property
Aldermore Remortgage - Professional and well organised
I wanted to take a moment to express my sincere appreciation for Olivia's support and professionalism throughout the refinance of our company property. We are genuinely grateful for the clarity, patience and dedication she brought to every stage of the process. Her guidance made what could have been a stressful experience feel manageable and well organised. We always felt informed and reassured, and her prompt responses and attention to detail gave me complete confidence that everything was being handled with care. I want to thank Olivia once again for her hard work and expertise. It has been a pleasure working with Olivia and Poole Alcock and I truly appreciate everything that was done to helpbring this refinance to a successful close.
Other Reviews
Chloe Harris
Housing & Property
Chloe Harris
Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved
Solicitors tagged in
this review
Poole Alcock Review Administrator
We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.
Mark rolfe
Housing & Property
Mark rolfe
Emily and Jordan have been brilliant through the whole process
Solicitors tagged in
this review
Poole Alcock Review Administrator
That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.
Aimee Brierley
Housing & Property
Aimee Brierley
Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.
Matthew Dean
Housing & Property
Matthew Dean
Excellent service. Thanks.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.
Stuart Hutchings
Housing & Property
Stuart Hutchings
Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.
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