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Poole Alcock LLP

4.9 | 256 Reviews 256 Reviews | Commercial Property
5,498 Total Company Reviews info icon Commercial Property | info icon 5,498 Total Company Reviews Commercial Property | info icon 5,498 Total Company Reviews

The Hub, Fowler Avenue, Farnborough Business Park, Farnborough, Hampshire, GU14 7JF

Accepting new clients

The Hub, Fowler Avenue, Farnborough Business Park, Farnborough, Hampshire, GU14 7JF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8009097

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

The Hub, Fowler Avenue, Farnborough Business Park, Farnborough, Hampshire, GU14 7JF

Reviews

4.9 /5 256 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

Clear communication
Helpful staff
Professional service
Quick responses
Efficient service
Friendly approach
Knowledgeable advice
Supportive and reassuring
Smooth process
Easy to understand

ReviewSolicitors Review List

Profile image of Kristopher McLean

Kristopher McLean

Verified
Housing & Property

Aldermore Remortgage - Kind and Professional

Harry provided a good service thrughout, he was kind, nice, professional and always updating me. I didn't have to chase him like other companies in the past. I have recommended Poole Alcock to others Thank you for everything you did Harry,and how fast you got it through. Mich appreciated, there should be more like you!

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to leave such a wonderful review Kristopher. We are delighted to hear that Harry provided a professional, friendly, and efficient service throughout your matter. It's especially pleasing to know that his regular updates meant you never felt the need to chase for information, and that he was able to progress everything so quickly for you. Your recommendation of Poole Alcock to others is greatly appreciated and means a lot to us. We will be sure to pass your kind comments on to Harry. Thank you again for your feedback, and we wish you all the very best for the future.

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Estelle Lord

Verified
Housing & Property

On the ball, excellent service provided - Aldermore Remortgage

Chanel was the casehandler for my file, she provided excellent service, was really professional and completed the transaction very quickly. Would definately recommend Poole Alcock. Chanel was on the ball and very quick at responding. She made my mortgage effortless alongside my broker. This remortgage has changed my life for the better.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Estelle for your kind feedback. We're delighted to hear that Chanel provided such a professional and efficient service throughout your remortgage. It's great to know her quick responses and proactive approach helped make the process seamless alongside your broker. We really appreciate your recommendation and will be sure to pass your comments on to Chanel. Thank you for choosing Poole Alcock, and we wish you all the best for the future.

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Mark Watts

Verified
Housing & Property

Excellent service throughout - Aldermore Remortgage

Chanel was excellent. Updates were delivered in a timely manner and was detailed. Excellent service was provided throughout the remortgage transaction. Would definately recommend Poole Alcock.

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Poole Alcock Review Administrator

Mark we're delighted to hear that Chanel provided excellent service throughout your remortgage, keeping you updated with clear and timely communication every step of the way. We really appreciate your recommendation of Poole Alcock and will be sure to pass your comments on to Chanel. Thank you for choosing us.

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anonymous

Verified
Housing & Property

Communication was the main positive for me - Aldermore Remortgage

Chanel handled my remortgage and I felt that communication was easy, timelines were efficient and there was a good level of understanding on the process. Easily give 5 stars and would recommend Poole Alcock

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Poole Alcock Review Administrator

We're very happy to hear that Chanel made your remortgage process straightforward, with clear communication, efficient timescales, and expert guidance throughout. We greatly appreciate your 5-star recommendation and will be sure to pass your comments on to Chanel. Thank you for choosing Poole Alcock.

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anonymous

Verified
Housing & Property

Remortgage

The service throughout the transaction was really good. Everything went through as expected.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback. It's great to hear that everything went through as expected and that you were pleased with the service you received throughout the transaction. We appreciate your support and wish you all the best.

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Other Reviews

Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

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Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

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Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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Reviews

4.8 /5 5498 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm is praised for its expertise in residential conveyancing, remortgages, wills, lasting powers of attorney, family matters, redundancy and employment law, with clients also noting strong knowledge in complex leasehold and transactional issues. Reviewers consistently value the team’s clear, practical advice, prompt responses, efficiency and ability to meet tight deadlines. Clients also highlight friendly, approachable, patient and reassuring service, with excellent communication, professionalism, empathy and support helping to make stressful processes feel straightforward and well managed.

Clear communication
Helpful staff
Professional service
Quick responses
Efficient service
Friendly approach
Knowledgeable advice
Supportive and reassuring
Smooth process
Easy to understand

ReviewSolicitors Review List

Profile image of D, Family Client

D, Family Client

Verified
Family Law

Heartfelt thank you

I just wanted to take a moment to say a heartfelt thank you. After everything we went through to make this happen, J spent two wonderful weeks with us here in Kenya over the summer. We travelled the country, spent time with family, and simply enjoyed being together - it was everything we had hoped for and more. None of it would have been possible without your patience, guidance and hard work throughout the process.

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anonymous

Verified
Family Law

Sabirah was brilliant

Sabirah was brilliant. She had an answer for everything! Would recommend.

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Emmett Smith

Employment

Settlement agreement advice

Irini Shouman was professional in offering her advice for my settlement agreement. I would recommend her.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Emmett. We're delighted to hear that Irini Shouman provided professional advice and support with your settlement agreement. We really appreciate your recommendation and wish you all the very best for the future.

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Sandie Goodridge

Verified

Perfect service

I was very stressed out having had issues with previous solicitors and Eve instantly calmed my fears and explained the processes very clearly and precisely. She was exceptionally helpful and I would highly recommend her and her company.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Sandie thank you for your wonderful feedback. We're so pleased to hear that Eve was able to put your mind at ease during a stressful time and explain everything clearly throughout the process. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words. Wishing you all the very best for the future.

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anonymous

Verified
Consumer

Very good.

My initial call / appointment with Dan was very good. I found Dan to be very helpful and informative.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete our questionnaire and for the great 5 star review. We are happy that you found Dan to be helpful and informative and that the initial call/appointment was very good. Please get in touch if we can help any further.

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Other Reviews

Profile image of James Davies

James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Profile image of Megan Grant

Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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Allan Henshall

Housing & Property

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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