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Poole Alcock LLP

4.9 | 96 Reviews 96 Reviews | Pre Action Protocol
5,014 Total Company Reviews info icon Pre Action Protocol | info icon 5,014 Total Company Reviews Pre Action Protocol | info icon 5,014 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15 (Open)
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.9 /5 96 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Conveyancing

Professional and timely in responses in our initial engagement reducing the stress on ourselves.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback — it’s greatly appreciated. I’m pleased to hear that our prompt and professional responses during the initial engagement helped to ease the pressure and reduce stress on your team. It was a pleasure working with you

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Christine

Verified

Very pleased with service

Very pleased with Kate's work. She has been very efficient with my case, and quick to respond. All my questions have been addressed very quickly and have been explained in detail. I have been kept fully informed about the progress of my case. Kate has been very rational and I have felt supported throughout my case.

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this review

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Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Christine. We’re delighted to hear that Kate’s efficiency and responsiveness made such a positive difference to your experience. It’s great to know that all your questions were addressed quickly and explained clearly, and that you felt fully informed throughout your case. We’re especially pleased that you felt supported and reassured at every stage — that’s exactly the level of service we aim to provide. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to Kate.

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anonymous

Litigation

A Huge Relief After Two Years of Stress

“After carrying the burden of my legal matter for over two years, my first call with Sarah-Jane left me feeling genuinely relieved and far less stressed. She was professional, understanding, and took the time to really listen to my situation. Her outstanding knowledge of trustee disputes was immediately clear, and she was able to explain a range of possible solutions to my problem in a way that gave me confidence and reassurance. I came away from the conversation feeling supported, informed, and optimistic for the first time in a long while. I would highly recommend Sarah-Jane to anyone seeking knowledgeable and compassionate legal advice.”

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing such thoughtful feedback. We’re so pleased to hear that your first conversation with Sarah-Jane made such a positive difference after what has clearly been a long and challenging experience. It’s great to know that she was able to put you at ease, listen carefully, and support you in a professional and understanding way. Your comments mean a great deal, and we’ll be sure to pass them on to Sarah-Jane. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

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Anonymous

Verified
Employment

Professional, Efficient and Knowledgable

Very happy with the service from Poole Alcock, my solicitor Jamie Riseley and also Jenny Woods, who was very efficient. They provided clear communication and responded to my queries promptly. Overall, I am pleased with the outcome of my case and would be happy to recommend them to others.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you were happy with the service provided by Jamie Riseley and Jenny Woods. Your comments regarding their efficiency, clear communication, and responsiveness are greatly appreciated and will be shared with them. We are pleased that you were satisfied with the outcome of your case and truly value your recommendation. Please do not hesitate to contact us if we can be of assistance again in the future.

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Anonymous

Verified
Consumer

Not just a great lawyer, but a really great person too...

I approached Dan Brooks at Poole Alcock for advice on a litigation matter. However, whilst the reason for reaching out to Dan was that I obviously needed his support as a lawyer, his overall approach and demeanour throughout the case meant that he made a tough time in my life a little less stressful, and gave me peace of mind when I needed it the most. A great lawyer, but also a great person too. I would highly recommend Dan to anyone seeing litigation advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your thoughtful feedback. We’re very glad to hear that Dan’s approach and support helped make a tough period more manageable for you. Your kind words will mean a great deal to him and are truly appreciated.

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Other Reviews

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Karthick

Employment

Karthick

The Poole team handled the matter swiftly, well detail and professionally. Meeting was organised by remotely and all the information was explained clearly by the case handler. Great Service !

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Karthick we are delighted that you have had such a positive experience with Poole Alcock and have advised it has been 'great service'. If we can help any further please do not hesitate to get in touch.

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Stephanie Aspin

Stephanie

The whole team at Poole Alcock were fantastic and provided a brilliant service. I worked with Jamie Riseley on the legal issue, and he was fabulous: clear, knowledgeable and very friendly. Kellie Evans looked after the administrative elements for me, and she was incredibly responsive and helpful. Overall, a 5 star experience!

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Chris Smith

Chris Smith

My overall impression was an extreme lack of communication, I don’t think I ever actually spoke to the solicitor handling my case. I received templated letters that were not specific to my case. Over all I was some what disappointed.

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Holub Jarni

Holub

Always seeks the truth between the lines and understanding deeper meaning than just a solicitors. Real personal access and approach.

Thank you so much!

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Reviews

4.8 /5 5014 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Initial consult

Lexi was very helpful over the phone. She was polite and happy to answer my questions. It was clear she was well informed and gave me accurate information and timeframes. Lexi is part of the reason I chose this company to sell my property with.

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anonymous

Employment

Redundancy Settlement

Really professional service and I would highly recommend

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Julian Thompson

Verified

Initial contact with Lexie

My questions answered clearly and professionally. Thank you!

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Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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this review

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David Bartram

Employment

Efficient and freindly service

Got to the point, made everything clear and uncomplicated

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Other Reviews

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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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this review

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Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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