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Poole Alcock LLP

5.0 | 21 Reviews 21 Reviews | Company Law
5,004 Total Company Reviews info icon Company Law | info icon 5,004 Total Company Reviews Company Law | info icon 5,004 Total Company Reviews

222-224 Nantwich Road, Crewe, Cheshire, CW2 6BP

Accepting new clients

222-224 Nantwich Road, Crewe, Cheshire, CW2 6BP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 639144

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

222-224 Nantwich Road, Crewe, Cheshire, CW2 6BP

Reviews

5.0 /5 21 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of Chris Barnett

Chris Barnett

Verified
Wills, Trusts & Probate

Will Amendment

Knowledgeable, approachable and efficient throughout. Can't fault Selina for her guidance and help in working through my will amendments. Selina kept it professional and easy going to ensure my confidence was high and I felt relaxed. Thank you

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Chris. We’re delighted to hear that Selina was knowledgeable, approachable, and efficient throughout your experience. It’s especially pleasing to know that her guidance helped you confidently work through your will amendments in a way that felt both professional and relaxed. We truly appreciate you taking the time to share your kind comments, and we’ll be sure to pass on your thanks to Selina.

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Lindsey Norman

Verified
Housing & Property

Emily has been really helpful

Emily has been really helpful and put me at ease during a process that I am not familiar with. The onboarding process was also easier than with other firms.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Its good to know Lindsey that you found our onboarding process easier than other firms, we are very pleased that Emily has been really helpful and put you at ease during a process which you are not familiar with. Your feedback helps us to improve our service if needed and lets others know what to expect. We hope to work with you again. Very best wishes.

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Sam

Verified
Housing & Property

Friendly and very helpful Staff

During the set up of my Account with these Solicitors I was greeted with friendliness and lots of help. Made the experience pain free!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sam for the excellent 5 star review and lovely feedback. We are delighted that we have been able to help with your matter and very happy you have been able to enjoy our friendly service. We look forward to working with you again. Kindest regards.

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Monica Wilberger

Verified
Consumer

Outstanding

Organisation is thorough and professional. Sarah-Jane and her team were great in helping with my matter.

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A representative from Poole Alcock LLP responded to this review

We are pleased Sarah-Jane and her team were able to assist you, and you were satisfied with the service provided. Best wishes.

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Alison

Verified
Wills, Trusts & Probate

Would highly recommend.

A fantastic team of staff from beginning to end. Receptionists, office staff, secretaries and solicitor exceptionally friendly and approachable. No question was too 'silly'.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Great 5 star review and such lovely feedback Alison thank you very much. We are delighted that you have found the experience with Poole Alcock so positive and that the staff have been exceptionally friendly and approachable, we will pass on your very kind words to Charles and his team. We hope to work with you again in the future. Very best wishes.

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Other Reviews

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Sandra Proctor

Sandra Proctor

Excellent company, start to finish

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Reviews

4.8 /5 5004 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across conveyancing, wills, remortgages, employment, family and injury litigation, highlighting clear, practical legal advice and strong technical knowledge. The team is described as efficient, responsive and solution-focused, delivering timely, well‑prepared work. Valued soft skills include empathy, patience, excellent communication, approachability and professionalism—clients feel listened to, supported and reassured throughout stressful matters. Staff are praised for being friendly, proactive, cost‑conscious and thorough, making complex processes straightforward and giving clients confidence to recommend the firm.

clear communication
efficient service
professional staff
helpful advice
responsive team
empathetic approach
kept informed
knowledgeable guidance
friendly manner
timely completion

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Redundancy Advice

Elinor was extremely efficient during my redundancy consultation period.

Legal experts tagged in
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anonymous

Verified
Wills, Trusts & Probate

Review

I was very satisfied and they were lovely people. Thank you

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0
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anonymous

Verified
Family Law

Put my mind at ease

I found Rose great and she put my mind at ease. I would recommend Rose and the firm.

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0
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anonymous

Verified
Wills, Trusts & Probate

Will & Power Attorney

My request for help was dealt with quickly and was given careful explanation & guidance

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this review

0
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Siobhan F

Verified
Housing & Property

Fantastic service

Lexie was great, professional and efficient at getting me set up!

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Other Reviews

Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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