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Poole Alcock LLP

4.9 | 251 Reviews 251 Reviews | Commercial Property
5,290 Total Company Reviews info icon Commercial Property | info icon 5,290 Total Company Reviews Commercial Property | info icon 5,290 Total Company Reviews

The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE

Accepting new clients

The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408250

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

The Dowery, 22 Barker Street, Nantwich, Cheshire, CW5 5TE

Reviews

4.9 /5 251 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Housing & Property

Remortgage

The service throughout the transaction was really good. Everything went through as expected.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback. It's great to hear that everything went through as expected and that you were pleased with the service you received throughout the transaction. We appreciate your support and wish you all the best.

0
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Americo Da Silva

Verified
Housing & Property

Aldermore Remortgage - Alison provided great service

Alison understood the urgency of this transaction from the outset and acted immediately. The file was opened without delay, and we had clear visibility early on regarding the information required. Even while she was away for a week on holiday, she ensured the processing continued smoothly. Her communication, organisation and grasp of the time pressures were invaluable in getting the transaction completed on schedule.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Americo for your kind feedback. I'm pleased we were able to keep everything moving and achieve completion within the required timescales. We hope to work with you again, and truly appreciate your recognition of the effort involved.

0
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Ammie Malik

Verified
Housing & Property

Aldermore Remortgage

Olivia did exactly what she was going to do, kept us in the loop constantly.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Ammie thank you for the great 5 star review. We are very happy that you have shared such a positive experience with us and glad that Olivia was able to help in your matter and kept you constantly in the loop.

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Christopher Lewis

Verified
Housing & Property

Aldermore Remortgage - Brilliant and responsive Service

Olivia was brilliant, she was responsive and prompt. I am amazed at how quickly everything got turned around. 10 out of 10.

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this review

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Poole Alcock Review Administrator

Many thanks Christopher for the great 5 star review, we are delighted that you have had such a good positive experience. Its great to hear such lovely comments and we are very happy that Olivia turned everything round so quickly and you found her to be brilliant and responsive. Awarding 10/10 doesn't get any better and we will be sure to pass these very thoughtful comments on, it will make her day.

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Wayne Quinton

Verified
Housing & Property

Aldermore Remortgage - Highly Recommend

Millie provided an excellent service from start to finish. Millie was clear and concise with all enquiries and dealt with everything in a timely manner, meaning we could complete the remortgage at our earliest convenience.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that Millie provided excellent service from start to finish. Keeping our clients informed with clear communication and handling matters efficiently is something we pride ourselves on, so it's fantastic to know that Millie's timely support helped make your remortgage process smooth and convenient. We really appreciate your kind words and thank you for choosing us.

0
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Other Reviews

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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

0
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Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

0
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Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

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Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

0
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Reviews

4.9 /5 5290 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in employment law, conveyancing, wills/probate, personal injury and remortgages, demonstrating strong technical expertise and efficient, timely case handling. Clients praise clear, practical advice in plain English, organised process management and quick turnarounds. Valued soft skills include friendly, compassionate and patient communication, proactive updates, empathy during stressful matters, approachability and teamwork. Overall feedback highlights professionalism, responsiveness and a client-focused, reassuring manner that makes complex matters straightforward.

Friendly staff
Clear communication
Quick turnaround
Professional service
Helpful advice
Compassionate advice
Well organised
Knowledgeable team
Responsive team
Smooth process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Employment

Great feedback and support

Very quick turnaround to my emails. Great feedback and support throughout matter. Evidently detailed knowledge in employment law.

Solicitors tagged in
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anonymous

Verified
Employment

Excellent service

This was an excellent service and a very quick turn around

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this review

0
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Janice Dolman

Verified
Wills, Trusts & Probate

LPA & Wills

Easy to understand legal terms about sorting out LPA's and Wills with Selina who explained anything we needed, very polite and friendly.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Janice . We're delighted to hear that Selina made the process of arranging your LPAs and Wills straightforward and easy to understand. We pride ourselves on providing clear advice in a friendly and professional manner, and it's wonderful to know that Selina was able to answer all your questions and make you feel at ease throughout. We truly appreciate your recommendation.

0
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Mr & Mrs Shaw

Verified
Wills, Trusts & Probate

Update Wills

We found our discussions with regards to our wills clear and professionally presented. We are pleased with the outcome. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that everything was explained clearly and professionally, and that you are both happy with the outcome. It was a pleasure assisting you.

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Sally

Verified
Employment

Great advice and guidance

A conversation with Elinor made a situation more simplified, she gave me great advice and guidance. I felt so much better after speaking with her - thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Sally thank you for your kind feedback. We're pleased to hear that Elinor was able to simplify the situation and provide helpful advice and guidance. It's wonderful to know that you felt reassured after speaking with her. We'll be sure to pass on your thanks.

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Other Reviews

Profile image of Lucy Kehoe

Lucy Kehoe

Housing & Property

Lucy Kehoe

Good experience, towards the end it got a little confusing as was dealing with multiple staff who weren't all aware of the whole story and so had to keep reclarifying the latest position but we got it over the line and i was really pleased.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased you were happy with the outcome Lucy. We appreciate your comments regarding communication towards the end of the process and will use them to help improve our service. Thank you for your patience, and we're glad we could assist.

0
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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
Collected on: Estas collection source logo
Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
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Profile image of Thomas Chitseko

Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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Sherwin Fernandes

Housing & Property

Sherwin

We found Poole Alcock after reading their Google reviews, and they definitely lived up to them! Although I was initially hesitant about not using a local solicitor, choosing them was one of the best decisions we made. A huge thank you to Kate and her team, who was fantastic throughout our house purchase. She was professional, responsive, and kept us updated every step of the way. The communication was excellent, everything was explained clearly, and the whole process was smooth and stress-free. We completed on our home much quicker than we thought possible.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Sherwin. We're delighted to hear that you chose Poole Alcock based on our Google reviews and that we lived up to your expectations. We understand that choosing a solicitor outside your local area can feel like a big decision, so it's especially rewarding to know that you found the experience so positive. We appreciate your kind comments and thank you for placing your trust in us.

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