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Poole Alcock LLP

4.5 | 70 Reviews 70 Reviews | Distress
5,067 Total Company Reviews info icon Distress | info icon 5,067 Total Company Reviews Distress | info icon 5,067 Total Company Reviews

2A Lawton Road, Alsager, Cheshire, ST7 2BJ

Accepting new clients

2A Lawton Road, Alsager, Cheshire, ST7 2BJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408249

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15 (Open)
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

2A Lawton Road, Alsager, Cheshire, ST7 2BJ

Reviews

4.5 /5 70 Reviews
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Clients say

What clients say about Poole Alcock LLP

The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.

calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive

ReviewSolicitors Review List

Profile image of Mr Izuchukwu

Mr Izuchukwu

Verified
Housing & Property

Remortgage

My remortgage was dealt with by Chanel who was excellent throughout and kept me updated whenever I needed to be updated.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Mr Izuchukwu it’s great to know you felt supported during the process—we’ll be sure to pass on your lovely comments to Chanel. We’re delighted to hear that Chanel provided such an excellent service throughout your remortgage and kept you well updated along the way.

0
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Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Mark. We’re delighted to hear that both your initial contact and subsequent query were handled efficiently and clearly, helping to make the process straightforward from the outset.

0
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Sophie Naylor

Verified
Housing & Property

Aldermore Remortgage - Great Service

Olivia was lovely, she provided us with a great service and we're happy it is all now completed.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Sophie. We’re delighted to hear that Olivia provided such a great service and made the process a positive experience for you. It’s wonderful to know everything has now been completed to your satisfaction. We truly appreciate your comments and will be sure to pass them on to her.

0
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John Masson

Verified
Housing & Property

Aldermore Remortgage - Outstanding Service

The service is outstanding. Olivia who handled my file was superb!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much John for the wonderful review and for taking the time to complete the questionnaire. We are always delighted when we receive great feedback like this and we will pass on your lovely words to Olivia. Kind regards.

0
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Chris M

Verified
Housing & Property

Bright by name bright by nature

A pleasure to deal with. Competent, knowledgeable, amiable and, above all, bright...

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Lovely feedback Chris, thank you. We appreciate you taking the time to give a great 5 star review and for completing the questionnaire. Kindest regards.

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Other Reviews

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Paul Kirby

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

0
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Paul Kirby

Housing & Property

Paul Kirby

Many thanks to Emily and her team (Ellie) for the support in a difficult transaction. Issues with Land Registry caused some problems but this was professionally dealt with. Thank You!

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you Paul, for your review of Emily and her team. We are so pleased we supported you well throughout your transaction.

0
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Maria

Housing & Property

Maria Zorlakkis

Dealt with James Williams on a very tricky transaction - he couldn't have been more efficient and helpful to get the sale through to exchange and make a very anxious vendor happy, thanks James for taking the time to update us as the estate agent. Highly recommended.

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this review

A representative from Poole Alcock LLP responded to this review

Thank you Maria!

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Reviews

4.9 /5 5067 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

The firm specialises in personal injury, wills, conveyancing, remortgages, employment and family law, plus trustee and settlement matters, delivering clear, accurate legal advice and efficient case-handling. Clients praise prompt turnaround, strong technical expertise and successful outcomes. Valued soft skills include clear, jargon‑free communication, empathy, approachability, proactivity, professionalism and reliability — clients felt listened to, reassured, prioritised and supported throughout. The team is described as friendly, helpful and organised, with excellent client care and consistent updates.

calm
confident
professional
clear communication
responsive
efficient
friendly
approachable
knowledgeable
proactive

ReviewSolicitors Review List

Profile image of Linda Watson

Linda Watson

Verified
Wills, Trusts & Probate

Deed of Variation

A thorough and professional service. The solicitor understood exactly what was needed and prepared a clear Deed of Variation that could be acted on by the executors. It took longer than the estimated 10 days, largely due to the unavoidable delays due to the long use of the paper post system.

Solicitors tagged in
this review

0
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Nicholas Martucci

Verified
Housing & Property

Aldermore Remortgage - 6 Stars

We are more than happy with the service provided by Alison. There was a Transfer of Equity involved which we had never dealt with before. Alison made the process smooth and easy to understand and the cost for the Transfer of Equity was reasonably priced. Very pleased.

Legal experts tagged in
this review

0
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anonymous

Verified
Wills, Trusts & Probate

Renewed Will

Very Good, Pleasure to deal with, Great communication and timely responses.

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this review

0
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Emma

Verified
Personal Injury

Wonderful experience

I recently won an injury case backed by Poole Alcock. They dealt with my case in a calm, confident and professional manner. I was reassured, communicated with consistently and made to feel like a priority. 10/10 experience.

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this review

0
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anonymous

Verified

Excellent

My matter was very complicated but Sarah-Jane appears to have resolved it quickly and effectively. Thank you Sarah-Jane.

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this review

0
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Other Reviews

Profile image of Chloe Harris

Chloe Harris

Housing & Property

Chloe Harris

Several different people were involved and everyone was very pleasant and helpful. Thank you to all involved

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We’re really pleased to hear that everyone you spoke with was pleasant and helpful throughout your experience Chloe. It’s great to know the team made a positive impression, and we truly appreciate you taking the time to thank everyone involved.

0
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Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

0
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Matthew Dean

Housing & Property

Matthew Dean

Excellent service. Thanks.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

0
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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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