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Poole Alcock LLP

5.0 | 48 Reviews 48 Reviews | Shared Services Models
5,056 Total Company Reviews info icon Shared Services Models | info icon 5,056 Total Company Reviews Shared Services Models | info icon 5,056 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 48 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of Chris Barnett

Chris Barnett

Verified
Wills, Trusts & Probate

Will Amendment

Knowledgeable, approachable and efficient throughout. Can't fault Selina for her guidance and help in working through my will amendments. Selina kept it professional and easy going to ensure my confidence was high and I felt relaxed. Thank you

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Chris. We’re delighted to hear that Selina was knowledgeable, approachable, and efficient throughout your experience. It’s especially pleasing to know that her guidance helped you confidently work through your will amendments in a way that felt both professional and relaxed. We truly appreciate you taking the time to share your kind comments, and we’ll be sure to pass on your thanks to Selina.

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Lindsey Norman

Verified
Housing & Property

Emily has been really helpful

Emily has been really helpful and put me at ease during a process that I am not familiar with. The onboarding process was also easier than with other firms.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Its good to know Lindsey that you found our onboarding process easier than other firms, we are very pleased that Emily has been really helpful and put you at ease during a process which you are not familiar with. Your feedback helps us to improve our service if needed and lets others know what to expect. We hope to work with you again. Very best wishes.

0
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Sam

Verified
Housing & Property

Friendly and very helpful Staff

During the set up of my Account with these Solicitors I was greeted with friendliness and lots of help. Made the experience pain free!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Sam for the excellent 5 star review and lovely feedback. We are delighted that we have been able to help with your matter and very happy you have been able to enjoy our friendly service. We look forward to working with you again. Kindest regards.

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Monica Wilberger

Verified
Consumer

Outstanding

Organisation is thorough and professional. Sarah-Jane and her team were great in helping with my matter.

Solicitors tagged in
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A representative from Poole Alcock LLP responded to this review

We are pleased Sarah-Jane and her team were able to assist you, and you were satisfied with the service provided. Best wishes.

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Profile image of Alison

Alison

Verified
Wills, Trusts & Probate

Would highly recommend.

A fantastic team of staff from beginning to end. Receptionists, office staff, secretaries and solicitor exceptionally friendly and approachable. No question was too 'silly'.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Great 5 star review and such lovely feedback Alison thank you very much. We are delighted that you have found the experience with Poole Alcock so positive and that the staff have been exceptionally friendly and approachable, we will pass on your very kind words to Charles and his team. We hope to work with you again in the future. Very best wishes.

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Other Reviews

Profile image of Tom

Tom

Consumer

Tom

We have worked with Poole Alcock Solicitors on projects together and they have great service, professionalism and excellent communication. Daniel Brooks provides an amazing service which is of the highest quality. Highly Recommended!

Solicitors tagged in
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Reply by profile image of Georgina Emery

Georgina Emery

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Michelle

Employment

Michelle

Easy process to speak to a solicitor. All staff very helpful, giving full and detailed advice at every stage. Liaised with my company on my behalf once we have reviewed the necessary documents

Reply by profile image of Jo Hughes

Jo Hughes

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Kate

Housing & Property

Kate

Excellent service, very professional immediately put you at ease. Time taken to explain legal documents, answer questions. Very prompt with return of documents. I have no hesitation in recommending this Company.

Solicitors tagged in
this review

A representative from Poole Alcock LLP responded to this review

Thank you for taking the time to leave this review Kate, it is very much appreciated!

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Sandra Proctor

Sandra Proctor

Excellent company, start to finish

0
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Sandra Proctor

Housing & Property

Sandra Proctor

Excellent company, start to finish

Solicitors tagged in
this review

0
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Reviews

4.8 /5 5056 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise in conveyancing, wills, remortgages, employment and family law, and commercial matters. Reviews highlight efficient, thorough and knowledgeable legal advice, clear explanations and reliable outcomes. Clients value approachability, empathy and patience, plus professionalism, responsiveness and proactive communication. Reviewers emphasise smooth, stress‑reducing processes, clear guidance, good value and friendly, supportive client care throughout.

friendly staff
clear communication
efficient service
professional approach
helpful guidance
quick turnaround
reassuring support
good value
easy process
knowledgeable advisors

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Timely and reassuring.

Several circumstances led to time restraints and other issues which Poole Alcock LLP handled very well and professionally. Everything was made very easy to understand and communication was clear and prompt.

Legal experts tagged in
this review

0
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Jennifer White

Verified
Wills, Trusts & Probate

Power of Attorney

Very supportive and explained the procedure in a private way.

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0
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Profile image of anonymous

anonymous

Verified
Employment

Professional service

Professional service. Jamie was knowledgeable, helpful, and gave good advice. Would recommend

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0
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Mr Izuchukwu

Verified
Housing & Property

Remortgage

My remortgage was dealt with by Chanel who was excellent throughout and kept me updated whenever I needed to be updated.

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this review

0
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Anonymous

Verified

House Sale

Georgina was very helpful in assisting us with setting up our account.

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this review

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Other Reviews

Profile image of Scott Bryant

Scott Bryant

Scott

Absolute joke of an outfit. I called regarding a high-value commercial dispute and defamation claim, and they turned it down instantly because they are completely soft. They have zero stomach for a real corporate fight and just want easy, guaranteed cash upfront rather than actually earning their keep. Totally useless and unwilling to back independent professionals against corporate bullying. Don't waste your time with them.

Hi Scott, thank you for your feedback. Unfortunately we do not specialise in this area of law and therefore cannot take on defamation cases full stop, not just your specific case. Please can you kindly remove your review, as it not an accurate reflection of the situation.

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Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Profile image of Matthew Dean

Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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