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Poole Alcock LLP

4.8 | 78 Reviews 78 Reviews | Software Development Agreements
5,032 Total Company Reviews info icon Software Development Agreements | info icon 5,032 Total Company Reviews Software Development Agreements | info icon 5,032 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

4.8 /5 78 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Mark Midmore

Mark Midmore

Verified
Housing & Property

Conveyance

Initial contact to appoint a solicitor to handle the sale of a flat. Just called for clarification on an original contact letter, everything was handled in an efficient effective way.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Mark. We’re delighted to hear that both your initial contact and subsequent query were handled efficiently and clearly, helping to make the process straightforward from the outset.

0
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Profile image of Callum Sayle

Callum Sayle

Verified
Housing & Property

Great Service

Really happy with communication from all of the team, Kate, Lindsay & Maisy work quickly even when there had been a delay from the seller's solicitor. We are aware solicitors get bad press but our experience was far from this.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Callum. We’re delighted to hear that you were so happy with the communication from Kate, Lindsay, and Maisy. It’s especially great to know that the team worked quickly and efficiently, even when faced with delays outside of their control. Your comments about your experience meaningfully stand out to us — we’re particularly pleased to hear that we were able to exceed expectations and provide a service that differs from the usual perception. We truly appreciate you taking the time to share your experience and your kind words.

0
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Chris Barnett

Verified
Wills, Trusts & Probate

Will Amendment

Knowledgeable, approachable and efficient throughout. Can't fault Selina for her guidance and help in working through my will amendments. Selina kept it professional and easy going to ensure my confidence was high and I felt relaxed. Thank you

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Chris. We’re delighted to hear that Selina was knowledgeable, approachable, and efficient throughout your experience. It’s especially pleasing to know that her guidance helped you confidently work through your will amendments in a way that felt both professional and relaxed. We truly appreciate you taking the time to share your kind comments, and we’ll be sure to pass on your thanks to Selina.

0
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Avi Dubiner

Verified
Housing & Property

Aldermore Remortgage - Speedy Transaction

We want to express our appreciation for the speed and care taken in this transaction. We greatly appreciate Olivia's efforts and look forward to doing more deals with Poole Alcock in the future.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re pleased to hear you appreciated the speed and care in your transaction, and we look forward to working with you again.

0
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Graeme Miller

Verified
Housing & Property

Aldermore Remortgage - Brilliant from start to finish

Olivia was absolutely brilliant. When she called us to confirm completion, we were over the moon the service was so quick and efficient. We couldne be happier! We hope to deal with Poole Alcock again in the future

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Other Reviews

Profile image of Andrew Ayres

Andrew Ayres

Andrew

Fantastic service from Maisy and Kate. We ended up in a chain of 5 whilst buying and selling a house. Our exchange date was delayed five times due to legal issues within the chain. There wasn't a single legal glitch from Maisy. She had our legal work completed in good time, communicated with the bank so our money transferred on time and we suffered no more stress than necessary throughout the whole process. Maisy's communication with us was outstanding. Our queries were answer quickly and we were given regular updates throughout the whole process. In a chain of 5 it's easy to tell which solicitors are effective and get the job done and which don't. I'm pleased to say Maisy and Kate definitely get the job done.

0
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Profile image of Jayne

Jayne

Employment

Jayne

Poole Alcock were very helpful and professional dealing with an agreement. All staff were polite and went the extra mile to help answer questions.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Morning Jayne, thank you very much for taking the time to complete the questionnaire we really do appreciate your lovely feedback. Warmest wishes

0
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Donna Macnab

Donna Macnab

Selling a house remotely is a challenge. James and team work locally but feel connected via opportunities to take documents to local offices and strong efficiency on line.

0
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Profile image of Donna Macnab

Donna Macnab

Housing & Property

Donna Macnab

Selling a house remotely is a challenge. James and team work locally but feel connected via opportunities to take documents to local offices and strong efficiency on line.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to complete the questionnaire and for leaving such a great 5 star review Donna. We are so pleased that James and his team have been able to help you and hope to work with you again.

0
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Profile image of Chris Smith

Chris Smith

Chris Smith

My overall impression was an extreme lack of communication, I don’t think I ever actually spoke to the solicitor handling my case. I received templated letters that were not specific to my case. Over all I was some what disappointed.

0
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Reviews

4.8 /5 5032 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Wendy

Wendy

Verified
Personal Injury

Claim for accident

I was very satisfied with the way the claim was dealt with. The solicitor was helpful and very efficient. We were very happy with the end result. Thank you

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0
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Gareth Kelvin Davies

Verified

Conveyancing query

Walked into the office and was greeted with a smile and given an office to sit down and talk to the sales operator who explained the process and gave a good quote that i agreed to immediately

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0
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Profile image of Helen Anderton

Helen Anderton

Employment

Fantastic advice

I contacted Poole Alcock LLP following an employment issue. Elinor and the team responded promptly and gave clear and helpful advice in a difficult time.

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this review

0
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Profile image of anonymous

anonymous

Verified
Employment

Friendly

Tim was friendly, easy to deal with, and the process was stress free

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We’re delighted to hear that Tim was friendly, easy to work with, and ensured the process was smooth and stress-free.

0
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Profile image of Mark Poole

Mark Poole

Verified
Consumer

Mark

Sarah-Jane was very amenable during the course of my matter. She was always clear, easy to understand and always showed compassion. Sarah-Jane alleviated any stress that we had and left our heads clear. An overall very comforting experience.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Mark for your thoughtful feedback. We’re delighted to hear that Sarah-Jane was clear, compassionate, and supportive throughout your matter, and that she was able to make the process feel reassuring and stress-free for you.

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Other Reviews

Profile image of Scott Bryant

Scott Bryant

Scott

Absolute joke of an outfit. I called regarding a high-value commercial dispute and defamation claim, and they turned it down instantly because they are completely soft. They have zero stomach for a real corporate fight and just want easy, guaranteed cash upfront rather than actually earning their keep. Totally useless and unwilling to back independent professionals against corporate bullying. Don't waste your time with them.

Hi Scott, thank you for your feedback. Unfortunately we do not specialise in this area of law and therefore cannot take on defamation cases full stop, not just your specific case. Please can you kindly remove your review, as it not an accurate reflection of the situation.

0
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Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

0
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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Profile image of Matthew Dean

Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Profile image of Stuart Hutchings

Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

0
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