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Poole Alcock LLP

5.0 | 642 Reviews 642 Reviews | Employment
5,545 Total Company Reviews info icon Employment | info icon 5,545 Total Company Reviews Employment | info icon 5,545 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
18% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
19% above
national average
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

5.0 /5 642 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

Professional service
Clear communication
Quick responses
Friendly staff
Efficient process
Helpful advice
Knowledgeable team
Approachable solicitors
Stress free
Great updates

ReviewSolicitors Review List

Profile image of Scott Curtis

Scott Curtis

Employment

Poole Alcock Review

I was going through a redundancy with my employer and utilised the services of Poole Alcock LLP to handle the settlement agreement.

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Poole Alcock Review Administrator

Thank you for your review Scott. We’re pleased we could support you through the settlement agreement process during a challenging time. We wish you all the very best for the future.

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anonymous

Employment

Review of Redundancy Settlement Agreement

From the initial call to completion and signing of the settlement agreement, Elinor responded promptly. The review of the agreement was handled very throughly and professionally. This allowed the agreement to be agreed and signed in a short period of time.

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this review

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Poole Alcock Review Administrator

We are delighted to hear that Elinor provided a prompt, thorough, and professional service from your initial enquiry through to the completion of your settlement agreement. We understand how important it is to have matters handled efficiently, and we're pleased that her careful review of the agreement helped achieve a swift resolution. We wish you all the very best for the future.

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anonymous

Employment

Fantastic service

Would highly recommend Poole Alcock, very professional and Elinor was extremely helpful, friendly and professional.

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this review

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Poole Alcock Review Administrator

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found our service professional and that Elinor was so helpful, friendly, and supportive throughout your matter. Providing clear advice and excellent client care is very important to us, and your kind words mean a great deal. We will be sure to pass your feedback on to Elinor. Thank you for your recommendation and for choosing Poole Alcock. We wish you all the very best for the future.

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Andrew

Verified
Employment

Straight forward

Professional, friendly, personable, everyone I dealt with was very reassuring and understanding. I will definitely recommend Poole Alcock

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Poole Alcock Review Administrator

Thank you for your kind review and recommendation Andrew. We are delighted to hear that you found our team professional, friendly, and approachable throughout your experience with us. We understand that legal matters can sometimes feel daunting, so it is wonderful to know that everyone you dealt with was able to provide reassurance, understanding, and support when you needed it most. Thank you for choosing Poole Alcock. Your feedback is greatly appreciated, and we look forward to assisting you again in the future should you ever need us.

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anonymous

Verified
Employment

Professional, straight forward advice.

Professional, straight forward advice. Very simple process and timely call. Tim was very relatable and personable.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to leave such a lovely review. We are so pleased to hear that you found the advice professional and straightforward, and that the process was simple and efficient. It's especially wonderful to know that Tim's personable and relatable approach helped make your experience a positive one. We pride ourselves on providing clear, practical advice in a way that puts our clients at ease, and your feedback reflects exactly what we strive to achieve. Thank you for choosing Poole Alcock. We will be sure to pass your kind comments on to Tim, and we wish you all the very best for the future.

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Other Reviews

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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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Darren

Employment

Darren

Absolutely brilliant irini and kellie are great

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A representative from Poole Alcock LLP responded to this review

Thank you for the positive review, we are glad the team could help.

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Callum

Employment

Callum

The team has so helpful. Everything moved so quickly and was sorted within 2 days. Everything was explained clearly and answered any of the questions i had. Really appreciate there help.

A representative from Poole Alcock LLP responded to this review

Thank you for your review Callum. We are glad the team could assist you efficiently and you were satisfied with the service, we appreciate the positive feedback. Best wishes.

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Mers

Employment

Mers

I needed to find a solicitor for an employment matter. I was recommended Poole Alock by a friend. All the Poole Alcock staff were really friendly and professional, meeting my tight deadlines and offering clear and concise advice.

A representative from Poole Alcock LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews

4.8 /5 5545 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

Professional service
Clear communication
Quick responses
Friendly staff
Efficient process
Helpful advice
Knowledgeable team
Approachable solicitors
Stress free
Great updates

ReviewSolicitors Review List

Profile image of M Bryce

M Bryce

Verified
Wills, Trusts & Probate

Completion of Will

Dealing with a difficult situation, I was given all the help, time and understanding to make an informed outcome.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind review. We understand how challenging these situations can be, and we're pleased that we were able to provide the time, support, and understanding you needed to make an informed decision. Thank you for placing your trust in us, and we wish you all the very best for the future.

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Freda Bateman

Verified
Wills, Trusts & Probate

Will Writing Service

Helpful, easy to contact and arrange, valued the option of the free service, associated with the National Trust.

Legal experts tagged in
this review

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Poole Alcock Review Administrator

Thank you for your lovely feedback Freda. We're delighted to hear that you found our service helpful and easy to arrange. It's particularly pleasing to know that you valued the free service available through our association with the National Trust. Thank you for taking the time to share your experience, and we wish you all the very best for the future.

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Scott Curtis

Employment

Poole Alcock Review

I was going through a redundancy with my employer and utilised the services of Poole Alcock LLP to handle the settlement agreement.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your review Scott. We’re pleased we could support you through the settlement agreement process during a challenging time. We wish you all the very best for the future.

0
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anonymous

Wills, Trusts & Probate

Awful Do Not Use

Awful experience with these solicitors over the past 12 months whilst they have been dealing with my late fathers estate. Very ignorant and very slow to respond.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for bringing your concerns to our attention. We are sorry to hear that you were unhappy with the level of communication and the timescales involved in dealing with your late father's estate particularly at what we understand is already a difficult time following the loss of your father. We understand how important clear communication and timely updates are, and we are sorry that you felt we fell short in these areas. We appreciate your feedback and will use it to help improve the service we provide to our clients.

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Melanie Morning

Verified
Wills, Trusts & Probate

Wills x 2

Daisy Mason was excellent. She thoroughly and clearly explained the process to the both of us and received a very professional service. Would highly recommend.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Melanie for your kind feedback. We are delighted to hear that Daisy Mason provided such a positive experience. Taking the time to explain the process clearly and thoroughly is something we pride ourselves on, and we're pleased that you both felt supported throughout. Thank you for your recommendation and for placing your trust in us.

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Other Reviews

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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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