anonymous
Employment
Fantastic service
Would highly recommend Poole Alcock, very professional and Elinor was extremely helpful, friendly and professional.
Legal experts tagged in
this review
Poole Alcock LLP
Redundancy
|
5,538 Total Company Reviews
Redundancy
|
5,538 Total Company Reviews
Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA
Accepting new clients
Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 408247
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Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%+
Money
Value for money
15%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
15% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
19% above
national average
Communication
5.0/5
Initial Impressions
4.9/5
Approachability
5.0/5
Documentation Accuracy
5.0/5
Legal Knowledge
5.0/5
Value for money
4.9/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 481
Family Law
1 / 462
Wills, Trusts & Probate
1 / 383
Employment
1 / 1,149
Commercial Property
1 / 249
Consumer
1 / 749
Company & Commercial
1 / 1,657
Personal Injury
1 / 222
Dispute Resolution
1 / 165
Banking
1 / 65
Child Law
1 / 64
Litigation
1 / 90
Agriculture
1 / 196
Contract Law
1 / 1,308
Private Client Law
1 / 47
Land Law
1 / 451
Construction
1 / 113
Commercial and Business Law
1 / 181
Mergers and Acquisitions Law
1 / 236
Money & Tax
1 / 219
Business Law
1 / 452
Commercial Law
1 / 26
Company Law
1 / 127
Court of Protection and Deputyship
1 / 179
Defamation Law
1 / 41
Injunctions Law
1 / 410
Adjudication Law
1 / 128
Advocacy Law
1 / 80
Auction Law
1 / 273
Banking and Financial Law
1 / 162
Care Law
1 / 204
Charities
1 / 92
Civil Law
1 / 19
Corporate Law
1 / 77
Debt and Tax Law
1 / 362
Education
1 / 76
Governance Law
1 / 257
Planning Law
1 / 243
Regulations
1 / 264
Local
1 / 3,831
Housing & Property
6 / 4,702
Family Law
2 / 4,159
Wills, Trusts & Probate
5 / 3,724
Employment
2 / 3,553
Commercial Property
50 / 3,590
Consumer
4 / 4,318
Company & Commercial
13 / 4,061
Personal Injury
23 / 2,601
Dispute Resolution
18 / 1,790
Banking
8 / 1,012
Child Law
16 / 1,642
Litigation
9 / 907
Agriculture
20 / 816
Contract Law
1 / 1,411
Private Client Law
8 / 326
Land Law
5 / 1,313
Construction
6 / 844
Commercial and Business Law
4 / 368
Mergers and Acquisitions Law
3 / 432
Money & Tax
16 / 1,914
Business Law
1 / 482
Commercial Law
11 / 203
Company Law
5 / 960
Court of Protection and Deputyship
4 / 582
Defamation Law
6 / 269
Injunctions Law
3 / 922
Adjudication Law
3 / 246
Advocacy Law
2 / 162
Auction Law
1 / 287
Banking and Financial Law
2 / 214
Care Law
6 / 567
Charities
5 / 756
Civil Law
4 / 82
Corporate Law
11 / 843
Debt and Tax Law
5 / 776
Education
7 / 419
Governance Law
1 / 269
Planning Law
6 / 578
Regulations
7 / 2,341
National
3 / 11,171
Meet the team of Poole Alcock LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Scott Harding
Deputy Managing Partner
5.0
|
13 Reviews
Meet the team of Poole Alcock LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Eve Bright
New Enquiries Manager
5.0
|
256 Reviews
Helen Stoller
Partner in Divorce & Family Law
5.0
|
141 Reviews
Kate Heath
Partner in Residential Conveyancing
4.9
|
120 Reviews
Rosemary Taylor
Associate Solicitor
5.0
|
98 Reviews
Jane Jacques
Partner in Divorce & Family Law
5.0
|
90 Reviews
Georgina Emery
Enquiries Assistant
5.0
|
84 Reviews
Chanel Donaldson
Secured Lending Case Handler
5.0
|
53 Reviews
Sarah-Jane Dunhill
Partner and Head of Civil Litigation
5.0
|
47 Reviews
Cheryl Cooper
Senior Family Law Case Handler
5.0
|
28 Reviews
Sabirah Ali
Solicitor
5.0
|
27 Reviews
Alisha Kirkham
Solicitor - Real Estate
4.9
|
23 Reviews
Harry Buxton
Secured Lending Case Handler
5.0
|
18 Reviews
Duane Longworth
New Enquiries Assistant
4.9
|
15 Reviews
Grace Wood
Trainee Solicitor
5.0
|
14 Reviews
Gill Mealor
Chartered Legal Executive - Associate
5.0
|
14 Reviews
Millie Hodgkinson
Secured Lending Case Handler
5.0
|
14 Reviews
Mollie Martin
New Enquiries Assistant
4.9
|
13 Reviews
Stephanie Phennah
Solicitor
5.0
|
13 Reviews
Kate Masnyk
Solicitor
5.0
|
13 Reviews
Scott Harding
Deputy Managing Partner
5.0
|
13 Reviews
Kelly Hall
Solicitor
5.0
|
7 Reviews
Lexie Caulfield
New Enquiries Assistant
5.0
|
6 Reviews
Sophie Hancock
Enquiries Assistant
5.0
|
5 Reviews
Amber Swales
New Enquiries Assistant
5.0
|
4 Reviews
Jackie Bowyer
New Enquiries Assistant
5.0
|
3 Reviews
Cherry Riddlesdin
Partner - Head of Conveyancing
5.0
|
2 Reviews
Emily Brown
Solicitor
5.0
|
2 Reviews
Lucy Appleyard
New Enquiries Assistant
5.0
|
1 Reviews
Marsha Pearson
Partner
5.0
|
1 Reviews
Megan Noone
Client Onboarding Team Leader
5.0
|
1 Reviews
Erin Ball
Personal Assistant
0.0
|
0 Reviews
Alex Lonsdale
Digital Marketing Assistant
0.0
|
0 Reviews
Nicola Powell
Secured Lending Administrator
0.0
|
0 Reviews
Faye Nancarrow
Solicitor
0.0
|
0 Reviews
Megan Barnett
Trainee Solicitor
0.0
|
0 Reviews
Elle Machin
Trainee Solicitor
0.0
|
0 Reviews
Jo Hughes
Receptionist
0.0
|
0 Reviews
Contact & Locations - Poole Alcock LLP
Opening hours
| Monday | 09:00–17:15 |
| Tuesday | 09:00–17:15 |
| Wednesday | 09:00–17:15 |
| Thursday | 09:00–17:15 |
| Friday | 09:00–17:15 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA
Reviews
5.0
/5
640 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for its expertise in wills, Lasting Powers of Attorney, probate, residential conveyancing, remortgages, settlement agreements and family matters. Reviews highlight quick turnaround times, strong legal knowledge and clear, jargon-free advice. Client-valued soft skills include friendly and approachable service, excellent communication, responsiveness, professionalism, empathy and reassurance. Many say the team is efficient, proactive and supportive, keeping matters moving smoothly and making stressful processes feel straightforward and manageable.
Friendly and approachable
Clear communication
Prompt responses
Efficient service
Professional advice
Explained clearly
Kept informed
Supportive throughout
Knowledgeable team
Stress-free process
ReviewSolicitors Review List
Andrew
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Straight forward
Professional, friendly, personable, everyone I dealt with was very reassuring and understanding. I will definitely recommend Poole Alcock
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Professional, straight forward advice.
Professional, straight forward advice. Very simple process and timely call. Tim was very relatable and personable.
Solicitors tagged in
this review
anonymous
Employment
Excellent support
Absolutely excellent support from my initial call answered from a friendly helpful lady through to final resolution and at all points in-between. Everyone I dealt with went out of their way to ensure everything went smoothly and I received the help required. Highly recommended.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with us, from your very first phone call through to the successful resolution of your matter. It is especially pleasing to know that our team made you feel supported every step of the way and went the extra mile to ensure everything ran smoothly. Your kind words mean a great deal to everyone involved, and we will be sure to share your feedback with the team. Thank you for placing your trust in us and for taking the time to recommend our services.
Mr Berry
Employment
The best I've used
I used Elinor from Poole Alcock to manage a compromise agreement with a previous employer. I found both Elinor and the company to be friendly, efficient and reassuring. They were on my side throughout the entire process and they went beyond to negotiate on my behalf. They come highly recommended.
Legal experts tagged in
this review
Poole Alcock Review Administrator
We're very happy to hear that Elinor provided the friendly, efficient, and reassuring support you needed throughout your settlement agreement matter Mr. Berry. We understand how important it is to feel supported during what can be a challenging time, and it's fantastic to know that Elinor's dedication and negotiation on your behalf made such a positive difference. Your kind words mean a great deal, and we will be sure to share your feedback with Elinor. Thank you for placing your trust in us and for taking the time to recommend our services.
Other Reviews
A Deramchi
Employment
A client
Efficient, easy to contact and helpful.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.
Andrew Whelan
Employment
Andrew
Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.
Legal experts tagged in
this review
Poole Alcock Review Administrator
Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.
Darren
Employment
Darren
Absolutely brilliant irini and kellie are great
Solicitors tagged in
this review
A representative from Poole Alcock LLP responded to this review
Thank you for the positive review, we are glad the team could help.
Callum
Employment
Callum
The team has so helpful. Everything moved so quickly and was sorted within 2 days. Everything was explained clearly and answered any of the questions i had. Really appreciate there help.
A representative from Poole Alcock LLP responded to this review
Thank you for your review Callum. We are glad the team could assist you efficiently and you were satisfied with the service, we appreciate the positive feedback. Best wishes.
Mers
Employment
Mers
I needed to find a solicitor for an employment matter. I was recommended Poole Alock by a friend. All the Poole Alcock staff were really friendly and professional, meeting my tight deadlines and offering clear and concise advice.
A representative from Poole Alcock LLP responded to this review
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Reviews
4.9
/5
5538 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for its expertise in wills, Lasting Powers of Attorney, probate, residential conveyancing, remortgages, settlement agreements and family matters. Reviews highlight quick turnaround times, strong legal knowledge and clear, jargon-free advice. Client-valued soft skills include friendly and approachable service, excellent communication, responsiveness, professionalism, empathy and reassurance. Many say the team is efficient, proactive and supportive, keeping matters moving smoothly and making stressful processes feel straightforward and manageable.
Friendly and approachable
Clear communication
Prompt responses
Efficient service
Professional advice
Explained clearly
Kept informed
Supportive throughout
Knowledgeable team
Stress-free process
ReviewSolicitors Review List
anonymous
Employment
Fantastic service
Would highly recommend Poole Alcock, very professional and Elinor was extremely helpful, friendly and professional.
Legal experts tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Family Law
Answered all questions
Chloe answered all of my specific questions and gave me lots of good information. Would recommend.
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Family Law
Approachable and efficient
I found Kate to be approachable and she provided me with sensible advice. She was efficient and great value for money. I would certainly recommend Kate to anybody.
Legal experts tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Family Law
Invaluable
Thank you for the meeting last week. It was great speaking with Rose and the information she provided was invaluable! I have made a few positive steps towards resolving the issues since then so hopefully wont need any further legal advice but if I do, I will be sure to give Rose a call!
Legal experts tagged in
this review
anonymous
Wills, Trusts & Probate
Fast turnaround, high quality service
Deep technical expertise, delivered in a short period of time in response to some time-critical needs that we had. Can't thank Charles enough for his support. I would definitely use Charles again and have recommended him to friends and family.
Solicitors tagged in
this review
Other Reviews
Robert Farr
Robert
Emily Brown and her team were great and super helpful throughout the whole conveyancing process.
James Davies
Housing & Property
James
Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.
Solicitors tagged in
this review
Poole Alcock Review Administrator
James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.
Megan Grant
Housing & Property
Megan Grant
The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.
Charl Nicole
Housing & Property
Charl
Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.
Irene Anderson
Housing & Property
Irene Anderson
Conveyance went smoothly with no hitches.
Solicitors tagged in
this review
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