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Poole Alcock LLP

5.0 | 712 Reviews 712 Reviews | Administration of Non Complex Estates
5,521 Total Company Reviews info icon Administration of Non Complex Estates | info icon 5,521 Total Company Reviews Administration of Non Complex Estates | info icon 5,521 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

5.0 /5 712 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across residential conveyancing, remortgages, wills and LPAs, family matters, employment advice and settlement agreements. Reviews highlight efficient handling of purchases and sales, quick turnarounds, clear explanations of legal jargon, and strong support with deadlines and complex paperwork. Clients particularly value the team’s knowledge, professionalism and practical guidance, alongside soft skills such as friendliness, compassion, patience, responsiveness, reassurance and approachability. Many also note proactive communication, honesty and a calm, supportive manner that makes stressful matters easier to manage.

Highly professional
Clear communication
Prompt service
Knowledgeable advice
Friendly staff
Efficient process
Supportive approach
Quick responses
Easy to understand
Compassionate service

ReviewSolicitors Review List

Profile image of Denise Pearson

Denise Pearson

Verified
Wills, Trusts & Probate

Exceptional Service and Care

Within a week of asking Selina & Charlotte to apply for probate, they'd completed the task, and my house sale was subsequently saved, when the grant came through, the following week. So impressed by your professionalism.

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Nicholas Reed

Verified
Wills, Trusts & Probate

Friendly & Efficient

From start to finish, a very satisfactory experience and most prompt service.

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this review

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Jenny Black

Verified
Wills, Trusts & Probate

Excellent Will Writing Service

I used the National Free Will Network to find this solicitor via a charity and they quickly & easily composed my will for me. I feel secure that it is in good hands

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that, through the National Free Will Network, you found our team and were able to have your will prepared quickly and smoothly Jenny. It's great to hear that the process was straightforward and that you feel confident your affairs are in safe hands. We truly appreciate your comments and the trust you've placed in us.

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Victoria Jones

Verified
Wills, Trusts & Probate

Excellent, Professional, nothing was too much trouble

Very responsive & professional. Couldn't have asked for a better, stress free service. They handled everything and kept me informed throughout. Everything was taken care of.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Victoria for taking the time to leave us such a wonderful 5 star review. We are absolutely delighted to hear that you found our service responsive, professional, and stress-free. Keeping our clients informed and ensuring everything is taken care of from start to finish is something we pride ourselves on, so it's fantastic to know this was your experience. We truly appreciate your kind words and wish you all the best for the future.

0
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D Ouseley

Verified
Wills, Trusts & Probate

Review

We came to see Charles for our wills and Power of Attorney. Very pleased with how everything went.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that Charles was able to assist you with your Wills and Powers of Attorney and that you were pleased with the service you received. It's important to us that these matters are handled clearly and professionally, and we're glad everything went smoothly for you. Thank you for choosing Poole Alcock.

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Other Reviews

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Gerard

Wills, Trusts & Probate

Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

0
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Alison Samuel

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

0
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Alison Samuel

Housing & Property

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

0
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Will

Wills, Trusts & Probate

Will

Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

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Sarah Frost

Sarah Frost

James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

0
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Reviews

4.8 /5 5521 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm’s expertise across residential conveyancing, remortgages, wills and LPAs, family matters, employment advice and settlement agreements. Reviews highlight efficient handling of purchases and sales, quick turnarounds, clear explanations of legal jargon, and strong support with deadlines and complex paperwork. Clients particularly value the team’s knowledge, professionalism and practical guidance, alongside soft skills such as friendliness, compassion, patience, responsiveness, reassurance and approachability. Many also note proactive communication, honesty and a calm, supportive manner that makes stressful matters easier to manage.

Highly professional
Clear communication
Prompt service
Knowledgeable advice
Friendly staff
Efficient process
Supportive approach
Quick responses
Easy to understand
Compassionate service

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Excellent support

Absolutely excellent support from my initial call answered from a friendly helpful lady through to final resolution and at all points in-between. Everyone I dealt with went out of their way to ensure everything went smoothly and I received the help required. Highly recommended.

Solicitors tagged in
this review

0
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Profile image of Denise Pearson

Denise Pearson

Verified
Wills, Trusts & Probate

Exceptional Service and Care

Within a week of asking Selina & Charlotte to apply for probate, they'd completed the task, and my house sale was subsequently saved, when the grant came through, the following week. So impressed by your professionalism.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Nicholas Reed

Nicholas Reed

Verified
Wills, Trusts & Probate

Friendly & Efficient

From start to finish, a very satisfactory experience and most prompt service.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Housing & Property

Aldermore Remortgage

I found Alison very easy to deal with my remortgage. Quick to respond and very effective.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We're delighted to hear that Alison made your remortgage process straightforward and stress-free. Her responsiveness and efficient approach are qualities we pride ourselves on, and we appreciate you taking the time to share your experience. We wish you all the very best for the future.

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anonymous

Verified
Housing & Property

Aldermore Remortgage

Olivia was always prompt with her communication. Always available on the phone and answered emails quickly.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback. We're very happy to hear that Olivia was so responsive and accessible throughout your matter. Providing clear, timely communication is something she takes great pride in, and we're pleased she was able to support you every step of the way. We appreciate your recommendation and wish you all the best for the future.

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Other Reviews

Profile image of James Davies

James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

0
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Profile image of Megan Grant

Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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this review

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Allan Henshall

Housing & Property

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

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