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Poole Alcock LLP

5.0 | 684 Reviews 684 Reviews | Fixed Fee for Wills
5,301 Total Company Reviews info icon Fixed Fee for Wills | info icon 5,301 Total Company Reviews Fixed Fee for Wills | info icon 5,301 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15 (Open)
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

5.0 /5 684 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of Janice Dolman

Janice Dolman

Verified
Wills, Trusts & Probate

LPA & Wills

Easy to understand legal terms about sorting out LPA's and Wills with Selina who explained anything we needed, very polite and friendly.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Janice . We're delighted to hear that Selina made the process of arranging your LPAs and Wills straightforward and easy to understand. We pride ourselves on providing clear advice in a friendly and professional manner, and it's wonderful to know that Selina was able to answer all your questions and make you feel at ease throughout. We truly appreciate your recommendation.

0
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Mr & Mrs Shaw

Verified
Wills, Trusts & Probate

Update Wills

We found our discussions with regards to our wills clear and professionally presented. We are pleased with the outcome. Thank you.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that everything was explained clearly and professionally, and that you are both happy with the outcome. It was a pleasure assisting you.

0
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E A Dean

Verified
Wills, Trusts & Probate

Lasting Power of Attorney - Mrs E Dean

The LPA was completed in a professional and efficient way and to our satisfaction. The Poole Alcock team were friendly and approachable.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We're delighted to hear that your LPA was completed professionally and efficiently, and that you were pleased with the service you received. It's also wonderful to know that you found the Poole Alcock team friendly and approachable. We appreciate your kind comments.

0
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Marion Imber

Verified
Wills, Trusts & Probate

Grant of Probate

Warm welcome. Explained very clearly. Delay with documentation due to Royal Mail not delivering the post two to three weeks of posting. At all times I was kept in touch of developments and very pleased with their services.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback Marion. We're so pleased to hear that you received a warm welcome and that everything was explained clearly from the start. While the delays with the postal documentation were unfortunately outside our control, we're glad we were able to keep you updated throughout and provide reassurance along the way. Thank you for taking the time to share your experience. We're delighted you were so pleased with the service. 😊

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Y Bennison

Verified
Wills, Trusts & Probate

Will Amendment

Had a really good experience. Felt very much at ease with the staff I saw especially Daisy Mason the solicitor I dealt with. She explained everything very clearly to me. If I didn't understand she would go over it again for me. Very patient.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're delighted to hear that you had such a positive experience and that Daisy made you feel at ease throughout the process. We'll be sure to pass on your kind comments to Daisy. It's wonderful to know that her patience and clear explanations were so helpful.

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Other Reviews

Profile image of Gerard

Gerard

Wills, Trusts & Probate

Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

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Alison Samuel

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

0
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Alison Samuel

Housing & Property

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

0
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Will

Wills, Trusts & Probate

Will

Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

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Sarah Frost

Sarah Frost

James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

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Reviews

4.9 /5 5301 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for expertise across conveyancing, wills & LPAs, employment and personal injury work, probate and remortgages. Reviews highlight clear, practical legal knowledge, fast turnaround and efficient case management. Valued soft skills include friendly, approachable communication, empathy and patience during difficult times, proactive updates, responsiveness and plain‑English explanations. Clients consistently note professionalism, organisation and a smooth, reassuring process that delivers positive outcomes.

clear communication
quick turnaround
professional staff
knowledgeable team
friendly service
efficient process
kept updated
plain English
compassionate advice
well organised

ReviewSolicitors Review List

Profile image of Joseph O’Sullivan

Joseph O’Sullivan

Verified

Onboarding process very supportive

Eve has been lovely to work with and very responsive in the onboarding process. We have not yet done anything with our acutal solicitors

Legal experts tagged in
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0
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Ethan

Verified
Employment

Straightforward process

Straightforward process. Irini explained all the legal jargon in simple terms for me to understand. I was recommended the firm from somebody else and would happily recommend using Irini / Poole Alcock.

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this review

0
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Andy

Verified
Employment

Really great experience

Really great experience working with Elinor, she gave clear, professional + efficient advice while still being so friendly. Will definitely recommend to other.

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this review

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Gemma

Verified
Employment

Easy process with friendly team

The process was easy with clear advice. Everyone I spoke with was friendly and approachable. Would highly recommend.

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this review

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Jen

Verified
Employment

Really put me at ease

Everything Elinor ran through with me in our meeting completely put me at ease and made an overwhelming situation much more simplified than I expected. Thank you so much.

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Other Reviews

Profile image of JOHN JAMES BARBER

JOHN JAMES BARBER

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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Profile image of Lucy Kehoe

Lucy Kehoe

Housing & Property

Lucy Kehoe

Good experience, towards the end it got a little confusing as was dealing with multiple staff who weren't all aware of the whole story and so had to keep reclarifying the latest position but we got it over the line and i was really pleased.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased you were happy with the outcome Lucy. We appreciate your comments regarding communication towards the end of the process and will use them to help improve our service. Thank you for your patience, and we're glad we could assist.

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David Ball

Housing & Property

David Ball

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

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Profile image of Thomas Chitseko

Thomas Chitseko

Housing & Property

Thomas

Big thanks to Maddie Brand and team for their professional, solution-oriented and responsive work supporting me through a fairly torturous sales process. An easy recommend.

Thank you, Thomas, for taking the time to leave a review for Maddie. We will pass on your positive feedback. Please do let us know if we can be of any assistance in the future.

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