Poole Alcock LLP logo

Poole Alcock LLP

4.9 | 256 Reviews 256 Reviews | Purchase and Sale Of Commercial Property
5,481 Total Company Reviews info icon Purchase and Sale Of Commercial Property | info icon 5,481 Total Company Reviews Purchase and Sale Of Commercial Property | info icon 5,481 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

Visit website
Poole Alcock LLP |
Poole Alcock LLP gallery image 1
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 2
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 3
Poole Alcock LLP gallery image 5

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15 (Open)
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

4.9 /5 256 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of Kristopher McLean

Kristopher McLean

Verified
Housing & Property

Aldermore Remortgage - Kind and Professional

Harry provided a good service thrughout, he was kind, nice, professional and always updating me. I didn't have to chase him like other companies in the past. I have recommended Poole Alcock to others Thank you for everything you did Harry,and how fast you got it through. Mich appreciated, there should be more like you!

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to leave such a wonderful review Kristopher. We are delighted to hear that Harry provided a professional, friendly, and efficient service throughout your matter. It's especially pleasing to know that his regular updates meant you never felt the need to chase for information, and that he was able to progress everything so quickly for you. Your recommendation of Poole Alcock to others is greatly appreciated and means a lot to us. We will be sure to pass your kind comments on to Harry. Thank you again for your feedback, and we wish you all the very best for the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Estelle Lord

Estelle Lord

Verified
Housing & Property

On the ball, excellent service provided - Aldermore Remortgage

Chanel was the casehandler for my file, she provided excellent service, was really professional and completed the transaction very quickly. Would definately recommend Poole Alcock. Chanel was on the ball and very quick at responding. She made my mortgage effortless alongside my broker. This remortgage has changed my life for the better.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you Estelle for your kind feedback. We're delighted to hear that Chanel provided such a professional and efficient service throughout your remortgage. It's great to know her quick responses and proactive approach helped make the process seamless alongside your broker. We really appreciate your recommendation and will be sure to pass your comments on to Chanel. Thank you for choosing Poole Alcock, and we wish you all the best for the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mark Watts

Mark Watts

Verified
Housing & Property

Excellent service throughout - Aldermore Remortgage

Chanel was excellent. Updates were delivered in a timely manner and was detailed. Excellent service was provided throughout the remortgage transaction. Would definately recommend Poole Alcock.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Mark we're delighted to hear that Chanel provided excellent service throughout your remortgage, keeping you updated with clear and timely communication every step of the way. We really appreciate your recommendation of Poole Alcock and will be sure to pass your comments on to Chanel. Thank you for choosing us.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Housing & Property

Communication was the main positive for me - Aldermore Remortgage

Chanel handled my remortgage and I felt that communication was easy, timelines were efficient and there was a good level of understanding on the process. Easily give 5 stars and would recommend Poole Alcock

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're very happy to hear that Chanel made your remortgage process straightforward, with clear communication, efficient timescales, and expert guidance throughout. We greatly appreciate your 5-star recommendation and will be sure to pass your comments on to Chanel. Thank you for choosing Poole Alcock.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Verified
Housing & Property

Remortgage

The service throughout the transaction was really good. Everything went through as expected.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive feedback. It's great to hear that everything went through as expected and that you were pleased with the service you received throughout the transaction. We appreciate your support and wish you all the best.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Dave Ball

Dave Ball

Housing & Property

Dave

Fantastic service, efficient, knowledgeable and responsive. Best conveyancing service I have ever received.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback. We're delighted to hear that you found our service efficient, knowledgeable, and responsive. Knowing that this was the best conveyancing service you have ever received means a great deal to us. We truly appreciate your kind words.

0
Collected on: Google collection source logo
Profile image of Mark Arnold

Mark Arnold

Housing & Property

Mark Arnold

Poole Alcock have been excellent to work with, keeping me informed and updated throughout the conveyancing process. They made the process very easy for me and I would certainly recommend them to anyone.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your 5 star review Mark, we are happy that you shared your positive experience with us and even more so that you will recommend us moving forward. Very best wishes.

0
Collected on: Estas collection source logo
Profile image of Stephen Nevitt

Stephen Nevitt

Housing & Property

Stephen Nevitt

Excellent service in achieving a smooth purchase with no stress. The whole transaction was achieved with great efficiency and very timely.Maddie with Jodi and James Williams kept me well informed at all stages and the whole team were always courteous, upbeat and positive. My sincere gratitude to them all.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

It's especially pleasing to know that Maddie, together with Jodi and James Williams, kept you well informed throughout every stage of the process. Providing clear communication, professionalism, and a positive approach is something we pride ourselves on, so we're thrilled that this was reflected in your experience. We will be sure to pass on your sincere gratitude to the team. Thank you for taking the time to share your comments and for trusting Poole Alcock with your matter.

0
Collected on: Estas collection source logo
Profile image of Helen Nightingale

Helen Nightingale

Housing & Property

Helen

Kate and all her team were helpful, clear and accommodating to the different needs of the family. The charges were fair and communication was always timely. They processed the purchase as quickly as possible, but still did a thorough job. I would have no qualms in recommending them.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for your thoughtful feedback Helen. We’re delighted to hear that Kate and her team were helpful, clear, and accommodating to your family’s needs throughout the process. It’s especially pleasing to know that communication was timely, the work was carried out thoroughly, and that everything was handled efficiently while remaining fairly priced. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

0
Collected on: Google collection source logo
Profile image of Matthew Eldridge

Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

0
Collected on: Estas collection source logo

Reviews

4.8 /5 5481 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praise the firm’s expertise across conveyancing, remortgages, wills, LPAs, family matters, employment and redundancy advice, and personal injury claims. Reviews highlight clear, practical guidance, strong legal knowledge, and an ability to explain complex issues in plain English. Clients also value the firm’s prompt turnaround, efficiency and attention to deadlines. Soft skills frequently mentioned include friendliness, professionalism, empathy, patience, responsiveness and reassurance, with many saying the team made stressful situations feel straightforward, supportive and well managed.

Clear communication
Quick turnaround
Friendly staff
Professional service
Helpful advice
Efficient process
Supportive team
Knowledgeable solicitors
Easy to deal
Stress-free experience

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Review

Five Stars Review and a very efficient Service. Selina Hollies was Excellent.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Excellent service

I spoke with Irini who was extremely helpful. She went through the document line by line to make sure I understood everything. She was warm, friendly and very understanding. Excellent service.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mark

Mark

Unprofessional, slow, and disorganised - Avoid

Extremely disappointing experience with this firm. I instructed them on a straightforward residential purchase (no chain on either side, and no mortgage). This ultimately fell through after around seven months, during which I experienced prolonged delays, a lack of meaningful progress, and absymal communication. In particular, there was a period of around six weeks where my file appeared to make little or no progress, followed by an internal transfer which was handled poorly and resulted in further delays and frustration. Throughout the transaction, I found communication and ownership of the matter disappointing, and I was left chasing for updates rather than feeling that the transaction was being actively managed. Another recurring frustration was being given explanations about the complexity of the matter and delays relating to cladding, management information and other outstanding issues. I appreciate that leasehold transactions can be complicated and that some matters are outside a solicitor's direct control. However, these are precisely the sorts of issues I would expect a firm specialising in residential conveyancing to be experienced in dealing with. Instead, they often seemed to be presented as reasons why progress could not be made, without any clear timeline for resolution. The purchase eventually had to be abandoned while we were still waiting for outstanding management information and responses to enquiries, with no clear or reliable timeframe for exchange. Following this, I was initially presented with an abortive fee. After raising a formal complaint about the service I had received, the firm offered a £200 reduction, which I ultimately accepted. While I appreciate that the reduction was made, I don't think it changes the fact that the overall service fell well below expected professional standards and what I would expect from a firm that advertises itself as experts in residential conveyancing. My experience was unnecessarily stressful and time-consuming, and I would not use this firm again. I strongly recommend avoiding them for residential conveyancing.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Maureen Davis

Maureen Davis

Verified
Wills, Trusts & Probate

Will Amendment

Selina was very professional. Easy to contact and I'm very grateful for the home visit.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Personal Injury

Good advise throughout

Great result, knowledgeable throughout the case and gave good/ accurate advise.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks for taking the time to complete the questionnaire and leave a great 5 star review, we really appreciate it. We are glad that you had a great result and received good & accurate advice throughout the case. We hope to work with you again, very best wishes from all the team.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Charl Nicole

Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
Collected on: Google collection source logo
Profile image of Allan Henshall

Allan Henshall

Housing & Property

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

0
Collected on: Estas collection source logo
Profile image of A Deramchi

A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

0
Collected on: Google collection source logo
Profile image of Andrew Whelan

Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

0
Collected on: Google collection source logo
Profile image of JOHN JAMES BARBER

JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

0
Collected on: Estas collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear