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Poole Alcock LLP

5.0 | 697 Reviews 697 Reviews | Probate Property Sales
5,469 Total Company Reviews info icon Probate Property Sales | info icon 5,469 Total Company Reviews Probate Property Sales | info icon 5,469 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15 (Open)
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

5.0 /5 697 Reviews
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients consistently praised the firm’s expertise across conveyancing, remortgages, wills, Lasting Powers of Attorney, family law, employment and redundancy matters, alongside personal injury claims. Reviews highlighted fast turnarounds, clear legal advice, smooth transactions and strong attention to detail. Clients valued the team’s professionalism, knowledge and efficiency, as well as soft skills including friendliness, empathy, patience, responsiveness and reassuring communication. The firm was also commended for explaining legal issues in plain English, keeping clients informed, and making stressful processes feel straightforward and manageable.

Clear communication
Professional service
Quick turnaround
Easy process
Helpful staff
Friendly approach
Supportive advice
Efficient service
Clear explanations
Kept informed

ReviewSolicitors Review List

Profile image of L Nichols

L Nichols

Verified
Wills, Trusts & Probate

Will

Prompt, efficient and reliable, Professional, would recommend, Pleasure to deal with.

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this review

0
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Mark Gratton

Verified

Wills and LPA's

Professional Service. Very efficient, prompt turnaround. Friendly and approachable staff.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Mark, thank you for your kind feedback. We're delighted to hear you found our service professional, efficient, and approachable. We really appreciate your comments and look forward to helping you again in the future.

0
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Deborah Millington

Verified
Wills, Trusts & Probate

Creating Will

Professional, knowledgeable. Appropriate questions and checking for clarity. Approachable and friendly.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're so pleased to hear that you found our team professional, knowledgeable, and friendly Deborah. Taking the time to listen, ask the right questions, and ensure everything is clear is really important to us, so it's wonderful to know this made you feel supported. Best wishes from all the team.

0
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Anonymous

Verified
Wills, Trusts & Probate

Will

Very supportive during a difficult time and my nerves weren't the best. Everyone was polite, helpful & pleasant.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We're so pleased we could support you during a difficult time and help put your mind at ease. It means a lot to hear that you found our team polite, helpful, and approachable throughout. We wish you all the very best moving forward.

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Wendy Whittles

Verified

Mirror Wills

No Complaints at all. Daisy was courteous and pleasant and her trainee. Straight forward and simple. Excellent service. Understandable.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Wendy. We're delighted to hear that Daisy and her trainee made the process straightforward and easy to understand. Providing a courteous, friendly, and professional service is always our aim, so it's lovely to know you had such a positive experience. We'll be sure to pass on your kind words. Best wishes from all the team.

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Other Reviews

Profile image of Gerard

Gerard

Wills, Trusts & Probate

Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

0
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Alison Samuel

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

0
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Alison Samuel

Housing & Property

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

0
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Will

Wills, Trusts & Probate

Will

Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

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Sarah Frost

Sarah Frost

James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

0
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Reviews

4.8 /5 5469 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients consistently praised the firm’s expertise across conveyancing, remortgages, wills, Lasting Powers of Attorney, family law, employment and redundancy matters, alongside personal injury claims. Reviews highlighted fast turnarounds, clear legal advice, smooth transactions and strong attention to detail. Clients valued the team’s professionalism, knowledge and efficiency, as well as soft skills including friendliness, empathy, patience, responsiveness and reassuring communication. The firm was also commended for explaining legal issues in plain English, keeping clients informed, and making stressful processes feel straightforward and manageable.

Clear communication
Professional service
Quick turnaround
Easy process
Helpful staff
Friendly approach
Supportive advice
Efficient service
Clear explanations
Kept informed

ReviewSolicitors Review List

Profile image of L Nichols

L Nichols

Verified
Wills, Trusts & Probate

Will

Prompt, efficient and reliable, Professional, would recommend, Pleasure to deal with.

Legal experts tagged in
this review

0
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anonymous

Verified
Housing & Property

Aldermore Remortgage

Alison's service was very quick, clear and on point. We were very impressed.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy to hear that you are impressed with the service you have received and Alison was quick, clear and on point. We look forward to working with you again.

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anonymous

Great Job

Great Job and a very good impression in all proccess

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for sharing your positive experience with us , we are glad that we have made such a very good impression and appreciate your kind words.

0
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Profile image of Miriam

Miriam

Verified
Employment

Informative advice at an easy to follow pace

I really appreciated the quick turnaround as I working with a tight deadline. The communication was clear throughout, including in my meeting with Elinor where she gave me informative advice at an easy to follow pace. Very satisfied with the service and the entire process.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your lovely feedback. We're so pleased we could help meet your tight deadline and make the process as smooth as possible. It's great to hear that Elinor's advice was clear, informative, and easy to follow, and that you felt well supported throughout. We really appreciate your kind comments and are delighted that you were so satisfied with the service. Best wishes from all the team.

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anonymous

Verified
Employment

Brilliant

Irini and Jennifer have been brilliant and have made the process less stressful

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the great 5 star review, we are pleased that Irini & Jennifer made the process less stressful for you.

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Other Reviews

Profile image of Charl Nicole

Charl Nicole

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

0
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Allan Henshall

Allan Henshall

Very professional and good value for money

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Many thanks Allan for your review. We're pleased that you were happy with both the service you received and the value we provided. Your feedback means a lot to us.

0
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A Deramchi

Employment

A client

Efficient, easy to contact and helpful.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We are pleased you found the service efficient, easy to access, and helpful. Your kind comments are greatly appreciated.

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Andrew Whelan

Employment

Andrew

Excellent service from the very first phone call to the completion of my requirement. Thank you Elinor and Kellie.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for taking the time to share your feedback Andrew. We're so pleased that Elinor and Kellie were able to help and make the process smooth from start to finish. Your kind words are greatly appreciated.

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JOHN JAMES BARBER

Family Law

JOHN JAMES BARBER

Communications and interactions with Erin and Ella were brilliant throughout! The team provided friendly, efficient, proactive, service that made a challenging marital separation as clear and concise. From initial discussions to onboarding, progression and decision making meetings, Poole Alcock were great. I would highly recommend Poole Alcock for family legal and financial settlement matters.

Legal experts tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback John. We are delighted to hear that Erin and Ella provided friendly, efficient, and proactive support throughout your matter. We appreciate your kind words and are pleased that they helped make a challenging situation feel clearer and more manageable. Your feedback will be shared with them both.

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