Poole Alcock LLP logo

Poole Alcock LLP

4.9 | 1424 Reviews 1,424 Reviews | House Prices
5,545 Total Company Reviews info icon House Prices | info icon 5,545 Total Company Reviews House Prices | info icon 5,545 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

01606663989

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP |
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4.9
Excellent
1,424 Reviews
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

4.8
Excellent
5,545 Reviews
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

Meet the team of Poole Alcock LLP

Lucy Appleyard

Lucy Appleyard

New Enquiries Assistant

5.0 1
Gill Mealor

Gill Mealor

Chartered Legal Executive - Associate

5.0 14
Jackie Bowyer

Jackie Bowyer

New Enquiries Assistant

5.0 3
Duane Longworth

Duane Longworth

New Enquiries Assistant

4.9 15
Cherry Riddlesdin

Cherry Riddlesdin

Partner - Head of Conveyancing

5.0 2
Alisha Kirkham

Alisha Kirkham

Solicitor - Real Estate

4.9 23
Mollie Martin

Mollie Martin

New Enquiries Assistant

4.9 13
Sophie Hancock

Sophie Hancock

Enquiries Assistant

5.0 5
Amber Swales

Amber Swales

New Enquiries Assistant

5.0 4
Eve Bright

Eve Bright

New Enquiries Manager

5.0 256
Kate Heath

Kate Heath

Partner in Residential Conveyancing

4.9 120
Georgina Emery

Georgina Emery

Enquiries Assistant

5.0 84

Meet the team of Poole Alcock LLP

Eve Bright

Eve Bright

New Enquiries Manager

5.0 256
Helen Stoller

Helen Stoller

Partner in Divorce & Family Law

5.0 141
Kate Heath

Kate Heath

Partner in Residential Conveyancing

4.9 120
Rosemary Taylor

Rosemary Taylor

Associate Solicitor

5.0 98
Jane Jacques

Jane Jacques

Partner in Divorce & Family Law

5.0 90
Georgina Emery

Georgina Emery

Enquiries Assistant

5.0 84
Chanel Donaldson

Chanel Donaldson

Secured Lending Case Handler

5.0 53
Sarah-Jane Dunhill

Sarah-Jane Dunhill

Partner and Head of Civil Litigation

5.0 47
Cheryl Cooper

Cheryl Cooper

Senior Family Law Case Handler

5.0 28
Sabirah Ali

Sabirah Ali

Solicitor

5.0 27
Alisha Kirkham

Alisha Kirkham

Solicitor - Real Estate

4.9 23
Harry Buxton

Harry Buxton

Secured Lending Case Handler

5.0 18
Duane Longworth

Duane Longworth

New Enquiries Assistant

4.9 15
Grace Wood

Grace Wood

Trainee Solicitor

5.0 14
Gill Mealor

Gill Mealor

Chartered Legal Executive - Associate

5.0 14
Millie Hodgkinson

Millie Hodgkinson

Secured Lending Case Handler

5.0 14
Mollie Martin

Mollie Martin

New Enquiries Assistant

4.9 13
Stephanie Phennah

Stephanie Phennah

Solicitor

5.0 13
Kate Masnyk

Kate Masnyk

Solicitor

5.0 13
Scott Harding

Scott Harding

Deputy Managing Partner

5.0 13
Kelly Hall

Kelly Hall

Solicitor

5.0 7
Lexie Caulfield

Lexie Caulfield

New Enquiries Assistant

5.0 6
Sophie Hancock

Sophie Hancock

Enquiries Assistant

5.0 5
Amber Swales

Amber Swales

New Enquiries Assistant

5.0 4
Jackie Bowyer

Jackie Bowyer

New Enquiries Assistant

5.0 3
Cherry Riddlesdin

Cherry Riddlesdin

Partner - Head of Conveyancing

5.0 2
Emily Brown

Emily Brown

Solicitor

5.0 2
Lucy Appleyard

Lucy Appleyard

New Enquiries Assistant

5.0 1
Marsha Pearson

Marsha Pearson

Partner

5.0 1
Megan Noone

Megan Noone

Client Onboarding Team Leader

5.0 1
Erin Ball

Erin Ball

Personal Assistant

0.0 0
Alex Lonsdale

Alex Lonsdale

Digital Marketing Assistant

0.0 0
Nicola Powell

Nicola Powell

Secured Lending Administrator

0.0 0
Faye Nancarrow

Faye Nancarrow

Solicitor

0.0 0
Megan Barnett

Megan Barnett

Trainee Solicitor

0.0 0
Elle Machin

Elle Machin

Trainee Solicitor

0.0 0
Jo Hughes

Jo Hughes

Receptionist

0.0 0

Contact details

01606663989
reviewsolicitors@poolealcock.co.uk
https://www.poolealcock.co.uk/reviewsolicitors

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

4.9 /5 1424 Reviews
Filter your results
Star rating
    Review Source

    Rating

    Review Source

    Clients say

    Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

    Professional service
    Clear communication
    Quick responses
    Friendly staff
    Efficient process
    Helpful advice
    Knowledgeable team
    Approachable solicitors
    Stress free
    Great updates

    ReviewSolicitors Review List

    Profile image of Gary B

    Gary B

    Friendly and Efficient

    We were initially a little hesitant to instruct solicitors who weren't local to us, however Ellie and her team were outstanding and made our sale and purchase far less stressful than it could have been. Ellie was very communicative throughout the process and was always easy to get hold of if we had a question. She was very happy to speak with our mortgage advisor when we hit a complication with our purchase, (property across multiple titles), and updated us on the outcome of their discussion the same day. Couldn't recommend her and her team enough.

    Solicitors tagged in
    this review

    legal expert Ellie Chadwick Ellie Chadwick
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Gary, thank you for taking the time to leave such a great 5 star review, we are happy to hear that Ellie and her team were able to make your sale and purchase a positive and less stressful experience. We understand that choosing a solicitor can feel daunting, particularly when they are not local to you, so it is especially rewarding to know that our service, communication, and support gave you confidence throughout the process. Your kind words will be passed on to Ellie and the team, who will be thrilled to receive your feedback. Thank you for placing your trust in Poole Alcock, and we wish you every happiness in your new home.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Robert Charles Nam

    Robert Charles Nam

    Verified
    Housing & Property

    Aldermore Remortgage

    Chanel always answered any queries I had efficiently via telephone and was always very polite and helpful.

    Legal experts tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    legal expert Chanel Donaldson Chanel Donaldson
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Robert its good to hear that you have had such a positive experience with Poole Alcock and with Chanel in particular. We are very happy that you have taken the time to share this with us and absolutely delighted that you found Chanel to be efficient, polite and helpful.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Dmitrijs

    Dmitrijs

    Verified
    Housing & Property

    Aldermore Remortgage

    Service provided from Alison was polite and she always had the matter in hand. Many thanks!

    Legal experts tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    legal expert Alison Collins-Renalias Alison Collins-Renalias
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you Dmitrijs for taking the time to complete the questionnaire. We are glad that you are happy with the service Alison has provided and for taking the time to share your thoughts. Your satisfaction is out top priority and we hope to work with you again in the future.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Jonathan Thomas

    Jonathan Thomas

    Verified
    Housing & Property

    Aldermore Remortgage

    Alison was very efficient during the remortgage and provided prompt and regular updates of the case.

    Legal experts tagged in
    this review

    legal expert Lisa Potts Lisa Potts
    legal expert Alison Collins-Renalias Alison Collins-Renalias
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Jonathan we are very happy that you enjoyed your experience with us and found Alison to be very efficient during your remortgage providing prompt and regular updates. Regular communication is very important to keep you fully updated. Very best wishes moving forward.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Nina Mary Watkins

    Nina Mary Watkins

    Housing & Property

    Great Service

    I dealt with Ellie at the Nantwich office for my property sale. Very friendly and efficient and answered all questions along the way promptly. Would recommend.

    Solicitors tagged in
    this review

    legal expert Ellie Chadwick Ellie Chadwick
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We're very happy to hear that Ellie provided a friendly and efficient service throughout your property sale and kept you informed every step of the way Nina. We really appreciate your recommendation and will be sure to pass on your lovely feedback to Ellie. Thank you for choosing Poole Alcock.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Robert Farr

    Robert Farr

    Robert

    Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

    0
    Collected on: Google collection source logo
    Profile image of James Davies

    James Davies

    Housing & Property

    James

    Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

    0
    Collected on: Google collection source logo
    Profile image of Megan Grant

    Megan Grant

    Housing & Property

    Megan Grant

    The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

    0
    Collected on: Estas collection source logo
    Profile image of Charl Nicole

    Charl Nicole

    Housing & Property

    Charl

    Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    Reply by profile image of Poole Alcock Review Administrator

    Poole Alcock Review Administrator

    Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

    0
    Collected on: Google collection source logo
    Profile image of Irene Anderson

    Irene Anderson

    Housing & Property

    Irene Anderson

    Conveyance went smoothly with no hitches.

    Solicitors tagged in
    this review

    legal expert James Williams James Williams
    0
    Collected on: Estas collection source logo

    Reviews

    4.8 /5 5545 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm’s expertise in residential conveyancing, remortgages, wills, LPAs, probate, settlement agreements, employment and family matters. Reviews consistently highlight quick turnaround, strong technical knowledge and practical, plain-English advice. Clients particularly value the team’s prompt communication, clear explanations, professionalism, efficiency and ability to keep matters moving. The firm is also described as friendly, approachable, reassuring and empathetic, with staff who are supportive, patient and responsive, helping to reduce stress and build confidence throughout the process.

      Professional service
      Clear communication
      Quick responses
      Friendly staff
      Efficient process
      Helpful advice
      Knowledgeable team
      Approachable solicitors
      Stress free
      Great updates

      ReviewSolicitors Review List

      Profile image of M Bryce

      M Bryce

      Verified
      Wills, Trusts & Probate

      Completion of Will

      Dealing with a difficult situation, I was given all the help, time and understanding to make an informed outcome.

      Solicitors tagged in
      this review

      legal expert Charles Smalley Charles Smalley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your kind review. We understand how challenging these situations can be, and we're pleased that we were able to provide the time, support, and understanding you needed to make an informed decision. Thank you for placing your trust in us, and we wish you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Freda Bateman

      Freda Bateman

      Verified
      Wills, Trusts & Probate

      Will Writing Service

      Helpful, easy to contact and arrange, valued the option of the free service, associated with the National Trust.

      Legal experts tagged in
      this review

      legal expert Daisy Mason Daisy Mason
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your lovely feedback Freda. We're delighted to hear that you found our service helpful and easy to arrange. It's particularly pleasing to know that you valued the free service available through our association with the National Trust. Thank you for taking the time to share your experience, and we wish you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Scott Curtis

      Scott Curtis

      Employment

      Poole Alcock Review

      I was going through a redundancy with my employer and utilised the services of Poole Alcock LLP to handle the settlement agreement.

      Solicitors tagged in
      this review

      legal expert Tim Edgeley Tim Edgeley
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your review Scott. We’re pleased we could support you through the settlement agreement process during a challenging time. We wish you all the very best for the future.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Wills, Trusts & Probate

      Awful Do Not Use

      Awful experience with these solicitors over the past 12 months whilst they have been dealing with my late fathers estate. Very ignorant and very slow to respond.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for bringing your concerns to our attention. We are sorry to hear that you were unhappy with the level of communication and the timescales involved in dealing with your late father's estate particularly at what we understand is already a difficult time following the loss of your father. We understand how important clear communication and timely updates are, and we are sorry that you felt we fell short in these areas. We appreciate your feedback and will use it to help improve the service we provide to our clients.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Melanie Morning

      Melanie Morning

      Verified
      Wills, Trusts & Probate

      Wills x 2

      Daisy Mason was excellent. She thoroughly and clearly explained the process to the both of us and received a very professional service. Would highly recommend.

      Legal experts tagged in
      this review

      legal expert Daisy Mason Daisy Mason
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you Melanie for your kind feedback. We are delighted to hear that Daisy Mason provided such a positive experience. Taking the time to explain the process clearly and thoroughly is something we pride ourselves on, and we're pleased that you both felt supported throughout. Thank you for your recommendation and for placing your trust in us.

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Robert Farr

      Robert Farr

      Robert

      Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      We are happy to learn that you found Emily and her team to be super helpful and great throughout your whole conveyancing process. We hope to work with you again, very best wishes.

      0
      Collected on: Google collection source logo
      Profile image of James Davies

      James Davies

      Housing & Property

      James

      Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Megan Grant

      Megan Grant

      Housing & Property

      Megan Grant

      The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

      0
      Collected on: Estas collection source logo
      Profile image of Charl Nicole

      Charl Nicole

      Housing & Property

      Charl

      Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      Reply by profile image of Poole Alcock Review Administrator

      Poole Alcock Review Administrator

      Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

      0
      Collected on: Google collection source logo
      Profile image of Irene Anderson

      Irene Anderson

      Housing & Property

      Irene Anderson

      Conveyance went smoothly with no hitches.

      Solicitors tagged in
      this review

      legal expert James Williams James Williams
      0
      Collected on: Estas collection source logo

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