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Poole Alcock LLP

5.0 | 715 Reviews 715 Reviews | Property and Wills
5,531 Total Company Reviews info icon Property and Wills | info icon 5,531 Total Company Reviews Property and Wills | info icon 5,531 Total Company Reviews

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Accepting new clients

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408247

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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Chambers UK Leading Firm 2025 accreditation awarded to Poole Alcock LLP
Cyber Essentials Certified accreditation awarded to Poole Alcock LLP
Resolution Collaborative Family Lawyer accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Minerva House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7RA

Reviews

5.0 /5 715 Reviews
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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for its expertise in wills, Lasting Powers of Attorney, probate, residential conveyancing, remortgages, settlement agreements and family matters. Reviews highlight quick turnaround times, strong legal knowledge and clear, jargon-free advice. Client-valued soft skills include friendly and approachable service, excellent communication, responsiveness, professionalism, empathy and reassurance. Many say the team is efficient, proactive and supportive, keeping matters moving smoothly and making stressful processes feel straightforward and manageable.

Friendly and approachable
Clear communication
Prompt responses
Efficient service
Professional advice
Explained clearly
Kept informed
Supportive throughout
Knowledgeable team
Stress-free process

ReviewSolicitors Review List

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P W Evans

Verified
Wills, Trusts & Probate

Lasting Power of Attorney

My experience was very good with Poole Alcock and Daisy was brilliant.

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anonymous

Verified
Wills, Trusts & Probate

LPA & Wills

Instructed Charles to assist with preparing our wills & LPA's. A pleasure to deal with Charles. Very approachable & informative, with good communication.

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Denise Pearson

Verified
Wills, Trusts & Probate

Exceptional Service and Care

Within a week of asking Selina & Charlotte to apply for probate, they'd completed the task, and my house sale was subsequently saved, when the grant came through, the following week. So impressed by your professionalism.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Denise, we are delighted to hear that Selina and Charlotte were able to assist you so quickly with the probate application and that their prompt action helped keep your house sale on track. We understand how important and time-sensitive these matters can be, so it is fantastic to know that their efficiency and professionalism made such a positive difference. Your kind words will mean a great deal to both Selina and Charlotte, and we will be sure to share your feedback with them. Thank you for placing your trust in us, and we wish you all the very best for the future.

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Nicholas Reed

Verified
Wills, Trusts & Probate

Friendly & Efficient

From start to finish, a very satisfactory experience and most prompt service.

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Poole Alcock Review Administrator

We're very happy to hear that you had such a positive experience and received prompt service throughout Nicholas. Your comments mean a great deal to our team, and we truly appreciate you taking the time to share them.

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Jenny Black

Verified
Wills, Trusts & Probate

Excellent Will Writing Service

I used the National Free Will Network to find this solicitor via a charity and they quickly & easily composed my will for me. I feel secure that it is in good hands

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We're pleased that, through the National Free Will Network, you found our team and were able to have your will prepared quickly and smoothly Jenny. It's great to hear that the process was straightforward and that you feel confident your affairs are in safe hands. We truly appreciate your comments and the trust you've placed in us.

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Other Reviews

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Gerard

Wills, Trusts & Probate

Gerard

Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.

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Alison Samuel

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

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Alison Samuel

Housing & Property

Alison Samuel

Outstanding service from Poole Alcock. Every piece of communication was handled with professionalism and efficiency. I am relocating to the UK following the death of my husband in Tenerife and I felt that the level of explanation and support from the whole team was very reassuring and comforting. My parents are also in the process of finding a home in Cheshire and Poole Alcock and James will be their first choice for the conveyancing work.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

We are very happy Alison that James and his team have been able to help in what I am sure has been a very stressful time for you. Its great to know that you will recommend us and look forward to working with your parents. Please don't hesitate to get in touch if we can be of any further help. Very best wishes.

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Will

Wills, Trusts & Probate

Will

Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.

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Sarah Frost

Sarah Frost

James Williams team in Poole Alcock were very efficient, and supportive whilst selling my parents house for the estate. There were issues with the purchaser and the staff kept on top of the issues and concluded the sale effectively.

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Reviews

4.8 /5 5531 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for its expertise in wills, Lasting Powers of Attorney, probate, residential conveyancing, remortgages, settlement agreements and family matters. Reviews highlight quick turnaround times, strong legal knowledge and clear, jargon-free advice. Client-valued soft skills include friendly and approachable service, excellent communication, responsiveness, professionalism, empathy and reassurance. Many say the team is efficient, proactive and supportive, keeping matters moving smoothly and making stressful processes feel straightforward and manageable.

Friendly and approachable
Clear communication
Prompt responses
Efficient service
Professional advice
Explained clearly
Kept informed
Supportive throughout
Knowledgeable team
Stress-free process

ReviewSolicitors Review List

Profile image of Gary B

Gary B

Friendly and Efficient

We were initially a little hesitant to instruct solicitors who weren't local to us, however Ellie and her team were outstanding and made our sale and purchase far less stressful than it could have been. Ellie was very communicative throughout the process and was always easy to get hold of if we had a question. She was very happy to speak with our mortgage advisor when we hit a complication with our purchase, (property across multiple titles), and updated us on the outcome of their discussion the same day. Couldn't recommend her and her team enough.

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Robert Charles Nam

Verified
Housing & Property

Aldermore Remortgage

Chanel always answered any queries I had efficiently via telephone and was always very polite and helpful.

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Dmitrijs

Verified
Housing & Property

Aldermore Remortgage

Service provided from Alison was polite and she always had the matter in hand. Many thanks!

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Jonathan Thomas

Verified
Housing & Property

Aldermore Remortgage

Alison was very efficient during the remortgage and provided prompt and regular updates of the case.

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P W Evans

Verified
Wills, Trusts & Probate

Lasting Power of Attorney

My experience was very good with Poole Alcock and Daisy was brilliant.

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this review

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Other Reviews

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Robert Farr

Robert

Emily Brown and her team were great and super helpful throughout the whole conveyancing process.

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James Davies

Housing & Property

James

Always friendly and welcoming, communication was great, never took long to get through to someone. Very thorough conveyancing process.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

James we're delighted to hear that you found our team friendly and welcoming, with clear communication throughout. It's also great to know you felt supported by our thorough conveyancing process. We really appreciate your comments and wish you all the best in your new home.

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Megan Grant

Housing & Property

Megan Grant

The team at Poole Alcock Nantwich were absolutely fantastic throughout the purchase of my first home. Everything went through remarkably quickly, and their communication was top tier, always responsive and proactive. I wouldn't hesitate to recommend them to anyone. I did not expect it to be just two months between offering and getting the keys!

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback Megan. We're delighted to hear that the team at Nantwich made your first home purchase such a positive experience and that the process progressed so quickly. It's great to know that our communication and proactive approach helped things run smoothly, and we're thrilled that you were collecting the keys just two months after making your offer! Thank you for your recommendation, and we wish you many happy years in your new home.

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Charl Nicole

Housing & Property

Charl

Really good experience with James Williams’ team. They worked fast to get us moved along quickly and the communication was good, which typically is spotty with solicitors, so this was great and really made my experience easier and less stressful.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your wonderful feedback. We're delighted to hear that James Williams' team helped make your move progress quickly and efficiently. Clear communication is something we pride ourselves on, so it's especially rewarding to know this made the process easier and less stressful for you. We really appreciate your kind words and wish you all the best in your new home.

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Irene Anderson

Housing & Property

Irene Anderson

Conveyance went smoothly with no hitches.

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